Big Al`s Mufflers & Brakes / South Norfolk, Virginia

Rating: ★

29 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Brake Repair

Address: 287 E Little Creek Rd, South-Norfolk

Postal code: 23505

Phone: (757) 480-3547

We Hope You DONT Need Us, But If You Do, We Will Do Our BEST To Make You? A CUSTOMER FOR LIFE.

One of Richmond`s? Top? Auto Body,? Paint? and? Repair shops, Virginia Collision Center can service all makes and models in our state-of-the-art facilities.? We work with all insurance claims to? ensure your satisfaction. Not only is Virginia Collision Center one of the top body repair and painting shops in central Virginia, we also have ASE certified mechanics on staff that can repair your vehicle? as? well.? ? ? We? can? service? foreign and domestic vehicles ? ?

Categories:

Brake Repair, Automobile Parts & Supplies, Auto Repair & Service, Automobile Accessories, Mufflers & Exhaust Systems

Payment:

amex, discover, master card, visa

Services/Product offered:

Batteries
Brakes
CV Axles
Estimates
Exhaust Systems
Headlights
Hoses
Mufflers
Oil Changes
Oil Pans
Radiators
Shocks
Starters
Struts
Suspension
Water Pumps

Neighborhoods:

Oakdale Farms

Open hours:

Mon - Fri 8:30 am - 6:00 pmSat 8:30 am - 2:00 pmSun Closed

Brands:

Wynn`s

Reviews:

Worst ever in my life

In 45 years of car repair this was the worst experience. I went in for a simple brake job.
They kept the six days. Various new charges were assessed despite the ?ˆ?No hidden charges?ˆ? claim. The original quote $214, was increased more than $90 for new brake lines which they admitted they crimped while doing the job (eventually removed from total bill), and then I had to take the vehicle immediately to the dealer for... view more brake fault warnings. The dealer charged to bleed brakes and put a note on the invoice ?ˆ?fluid low, improper brake bleed procdure.?ˆ?
The first time I got the car back from Big Al?ˆ™s on day one after a short drive, a passing car blew its horn and pointed. Looking out the back window I saw smoke billowing from the rear of the car. I tested the brakes and had very little braking power. Big Al?ˆ™s told me the car was fixed but the brakes they ?ˆ?fixed?ˆ? made the car dangerous to drive. Five days later I got the car a second time and was told a brake light switch was the problem. They replaced the switch but the warning light was still signaling. I got in to drive the car and found a brake fault warning (not switch) warning STOP! I took the car directly to the dealer for an additional charge of ~ $90. I will never use this after market service again and am considering legal action.

brewsterda / 8/28/2010