Complete Automotive of Richmond / Glen Allen, Virginia

Rating: ★★

Auto Repair & Service, Automobile Parts & Supplies, Auto Transmission

Address: 11006 W Broad St, Glen-Allen

Postal code: 23060

Phone: (804) 935-2886

We Come To You: Mobile Service: In Business for Over 20 Years

We service a 50 mile radius from Richmond for no additional charge [mobile service] For areas past 50 miles, additional fees may apply * Boat * Car * Car Lot * Truck * 18 wheelers * Heavy equipment * And more We have the most competitive pricing in the Richmond Area. We also specialize in decal removal and sticker removal for all cars, trucks and 18 wheelers. This can include small door stickers up to full vehicle wraps and sticker advertising. We service, Richmond, Dinwiddie, Petersburg, University of Richmond, Amelia, Henrico, Glen Allen, Chesterfield County, Fort Lee, ? Prince Georges County and surroundings (50 Mile)

Reviews:

Liar and Unfaithful

I had a bad experience with them - they charge you excess than what they tell you ( not close enough to estimate) and they argue that they told everything upfront. Didnt seem to give good value for customer and they are unreliable.

yp_reviewmaster / 9/28/2013

Only as good as the person behind the counter...

What to say??? I used them for years and felt good knowing that I had a honest and reliable mechanic. I only ever dealt with Jason when I went in and he was everything you`d want. My last experience was the ultimate horror story. I got an old Integra cheap and was looking to make sure it was safe to drive. I specifically went in complaining about the brakes. I got a call that night telling me it would be $475. I s... view moreaid OK. The next morning at 8:30 I get a call telling me that it`s now $1,600 and running... Naturally I`m a little flustered. I can`t get a straight answer out of the guy on what this is even for. I call back later trying to smooth it over, and I get even less of an answer. They`re wanting to do a bunch of maintenance stuff... Change timing belt, water pump, fuel filter, tires... For $1,600! On a `95 Integra. Then he starts telling me my car is a POS. Thanks. And if that`s not insulting enough, they tell me the brakes are just fine. I go in and pick up the car, and the guy I talked to (Bruce) actively ignores me, I paid my $30 for the "inspection", and no one even asked if I was satisfied. I took the car to another mechanic and got the failing brake master cylinder replaced, the valve cover gasket done, and 2-3 other minor repairs for under $500. The master cylinder was bad in this car. If I had trusted them when they told me the brakes were fine.... They tried to gouge me on price for work that didn`t need to be done and overlooked a major safety issue with the car. On top of that even, Bruce was insulting and rude. Frankly, I feel they charged me $30 for an inspection that was not done competently. It`s truly a shame. For all of the times they`ve been great, they obviously don`t have anything in place to keep the bad apples from ruining the entire bunch. I can`t take my car to a mechanic I can`t trust.

jasonmaggard / 3/24/2011

A incredible place

I have been going to complete automotive for years and every time I had a issue they handled it quickly and I was always happy with the results. They actually try to help people save money vs. always trying to find issues with your car. In the beginning I always would get a second opinion and they were well below the cost of any other shop and were always honest. I trust them more then any automotive shop I have ever... view more been to. Thanks guys! Laura Fisher

lalafisher / 10/23/2010

these guys are good

These guys are really good...i took my car as i was thinking i am having Some wobbling in my front wheel because of hitting the curbside. They inspected my car and provided any honest response stating nothing is wrong with the wheels and they did not charge me. I would recommend this shop highly

mkrishna3 / 7/25/2010

slow service.

do not use these people they are terrible. My car was suppose to take two days and it took two weeks. After I receive my bill it was four hundred dollars more than they originally told me. I will never use them again.

fats5353 / 4/28/2010

They do have good prices on tires but....

I just had 4 new tires put on my car. During the process 4 of the lug nut studs were broken off. Ok. That might have been the fault of the previous owner from not threading them properly or over tightening. But $200 to fix that?!! On top of that, I go home and read over the paper work and it says that my rear wheels are bent (for bent wheels they sure do ride nice). Now why wouldn`t they have told me that before they... view more put brand new tires on them?!! So now I have to get two new wheels (that is if they are truly bent) have the tires put on them and have them rebalanced all over again. I gave them the one star only because of the price of the tires.

pnakasato / 1/7/2009