Glass Masters / Fort Story, Virginia

Rating: ★★★

Auto Repair & Service, Glass-Auto, Plate, Window, Etc, Windshield Repair

Address: 5737 Princess Anne Rd, Fort-Story

Postal code: 23462

Phone: (757) 337-5861

Voted #1 Repair Facility 3 Years in a Row!

We`ve been proudly serving the Ladysmith area since 2001. Our staff includes ASE Certified Master Technicians ready to handle all of your repair needs. Our clean non-smoking facility includes 6 bays. We can handle every aspect of your auto repair from oil change, engine replacement or regularly scheduled maintenance. We maintain state of the art equipment to diagnose and repair your vehicle quickly. We are members of many automotive organizations such as IATN, Car Quest Tech-Net Professional, Mitchell on Demand and Alldata. Our shop is clean and customer friendly with cable TV, free coffee and wireless internet connection in our waiting area. Free Customer Courtesy Shuttle is available if you live or work within a 10 mile radius. We will gladly pick you up, drop you off or take you back to work when you leave your car for repairs. ASE Master Technicians: We are proud of our top notch ASE Master Technicians with L1 Advanced Certification who are ready to diagnose and repair any problem you may have with your vehicle. General Service Technicians: Are well trained and prepared to take care of your daily needs like State inspection, tire repair or replacement, oil change and fluid flushes to name a few. Our staff will examine your automobile during your regularly scheduled maintenance and alert you to any potential problems. Service Writers: Will listen to and understand your concerns and explain your repair. Take a test drive with you if needed and get you in and out as quickly as possible. Service Managers: Have many years of experience and training certifications. They will take the time to explain the needed repair and provide a written estimate to you for your approval. They will be happy to save damaged parts at your request so that you may inspect them when you arrive. We often receive letters from our customers. We want to share with you what they say about us and our service. This section is being updated with new comments from our customers frequently

Reviews:

Wonderful recommend it!!

Very fast, great service, quality work, awesome people that work here. Rachel is the one to go to!

erakatay / 10/10/2013

Excellent super fast

I came to Glass Masters to have my window glass repaired and when I called I was very pleased with the professionalism and friendliness of the staff. I was excited that they were able to repair my glass within 2 hours from the time that I called. They did not make me wait for days.

JulioBoone / 2/14/2012

Do NOT use them

I took my car to Glass Masters to get my windshield replaced. 2 years later my windshield had a ""stress crack"". I had no external damage (from a rock, etc.). I called them to ask about it and first they don`t keep any records of their customers, secondly, they only give you a one year warranty. A stress crack is caused from using a very low grade windshield (suppose this is why they only guarantee) and it causes an... view more internal crack. Safelite and other companies give you a lifetime guarantee and uses the manufactures recommended replacement. I have never heard of a company that doesn?ˆ™t retain customer information and gives you a crappy guarantee ?ˆ“ which I was not told at the time of replacement. I have owned cars for over forty years and never experienced this in my life. DO NOT USE THEM!!!

Lhar / 12/21/2011

Get what you pay for!

I had my back glass replaced on my SUV. They were quick and cheap. However they didnt clean up the broken glass. The glass didn`t line up nor shut right. I had to bring it back and have them make it so I could shut it. Customer service was not great and overall I will never go back. I will most definately pay more money to a company that actually cares.

jwright518 / 12/6/2011

Auto glass and customer service 2nd to NONE!

My 1971 BMW was long over due for a new windshield and rubber sealing gasket, leaking when it rained etc.. Being a crafty carpenter/ home remodeler, when the time came to replace said items, I was certain I could do the job myself. A very expensive and heart breaking mistake. I was dubious that anyone else would have my kind of attention to detail, but the time had come to let the ""professionals"" do the work. Afte... view morer talking to many glass shops on the phone, it ALL came down to KRISTY and her knowledge of my 40 year old car, that lead me to hand the reins over to Glass Masters in Virginia Beach. -Something her supervisors should be aware of. She completely relieved my anxiety of worker competence, parts needed to complete the job and the time required to finish. I dropped my car off at noon and it was ready by four p.m. the same day! When Kristy called back to tell me the work was done, I was thinking it was a call to inform me of a problem. Nope! It was done! The gods were smiling on my car that day because JOHN, from the Hampton shop, was there that day to do the installation. My, oh my, did he do a fantastic job! I could have hugged him when I saw my car. Fortunate or not, proper etiquette told me that wasn`t required. That`s it folks, top notch work and customer relations from Glass Masters.

lojackrubarb / 11/23/2011

Exceptional Customer Service!

The service I received through the Virginia Beach store and also the area director was exceptional!
We had extenuating circumstances surrounding the installation of our glass and the store manager went above and beyond by helping me to resolve things with the body shop also working on the vehicle.
Good customer service goes a long way!

Sonnya White / 11/11/2010

A ma and pop store..ask for a low price!

I went with Glass Masters to get my wind sheild replaced. They gave me the good price of $175 which I was happy with but they broke my rear view mirror in the process. Though they ensured me the would order the peice in fix it (as soon as it came in), they offered not compensation for this inconvienence and the somewhat discomfort of driving around without a rear view mirror. I did ask how they could compensate fo... view morer this and they said they would come to my place to put on the mirror. I was pleased with this because I did not want to have to go there again but would have rathered been offered this or a discount without me having to ask.

micah26 / 2/22/2010

great Job

Great Job....fast! Need a window fast...they did a great job.

racer6 / 12/15/2009

Falling way short of any reasonable expectations.

My girlfriend`s passenger window had been broken and the responsible party sent us to Glass ""Masters"". Supposedly we were to take the car to them. When I call to set up an appointment the following morning the receptionist informs me that the repairman was on his way to where the incident had happened. Needless to say we were nowhere near there so we ended up having to drive out to them. The job took about an ... view morehour and afterwards the window wouldn`t stay all the way up and there was still broken glass rattling around inside the door. A complete waste of time.

OneWordANTHEM / 6/12/2009

Great sevice with best prices

My car was broken into one night, the window was shattered. I called Glass Masters after 9:30 pm, and got a live person on the line! She set up an appointment for first thing the next morning. The next day, I was in and out of there in less than one hour, and even made it to work on time. The price was unbeatable. The employees were friendly and efficient. I highly recommend Glass Masters to everyone.

katyjones2003 / 8/3/2008