Ultimate Subaru / Fort A P Hill, Virginia

Rating: ★★

4 years in Business

New Car Dealers

Address: 5160 Jefferson Davis Hwy, Fort-A-P-Hill

Postal code: 22408

Phone: (540) 898-6200

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full automotive and truck repair

Categories:

New Car Dealers

Open hours:

No info

Brands:

Subaru

Reviews:

Purchased my car brand new from them a few months ago... I didn?ˆ™t even want a salesman, I don`t like them... he didn`t "sell" me anything and when I went to pick up the car, he couldn`t be bothered to stay and show me anything about it. I had the finance manager do it. Well he must have been too busy doing the sales man?ˆ™s job b/c he didn?ˆ™t do his own correctly... he took all my insurance information to sen... view mored to my insurance company, but neglected to send it to them and I ended up uninsured...also during this most recent service, while I was waiting, I heard the "internet sales specialist" and some other guy having a relatively unprofessional conversation (i.e. swearing openly quite a bit) , but that`s not even my biggest problem.... I have 5K Miles on my car. I have noticed a sudden decrease in power and a strange noise coming from the engine bay. They basically ignored me as if I was just some guy complaining and couldn`t possibly know what I was talking about... they went on to tell me the noise is "normal" which is odd b/c it didn`t make the noise when I bought it, and when I bought the car, it was more powerful than it is now, only 5,000 miles later.... they said my power loss is due to "low oil level?ˆ?.. They then force fed over 2 quarts of oil into my engine. And GUESS WHAT!? My engine oil is now WAY OVER FULL, and my car is now EVEN MORE SLUGGISH! I was told the noise is my blow off valve. Well, is wrong for at least 2 reasons. First, my car didn`t come w/ a BOV; it has a recirculating bypass valve. Also, the noise I?ˆ™m hearing is only during moderate acceleration, the BPV should NOT be open during accelerating, that is what the waste gate is for. Also, the BPV, given it recirculates the extra air, should not be heard. And a Blow Off Valve should only be heard between shifts then the engine is NOT under load, I?ˆ™ve been driving my car for 3 months never heard this noise, then it just appears, and I?ˆ™m being told that its normal and always been there and I just didn?ˆ™t notice. So they poured a bunch of oil into my engine and pushed it back out, furthermore, they never even bothered to test drive the car to see if they fixed anything... they also didnt document anything, i dont know if they ever even looked at anything. I was told that "there are no codes" in the computer, so everything is fine. So basically their mechanics can ONLY diagnose a problem that is identified by the computer. Even though the computer will automatically compensate for lack of air by cutting back the fuel, so there wouldn`t be a DTC, the computer would compensate for it. Which it did, hence the loss of power. I attempted to call the dealership 3 times, and sent them an e-mail from the "contact us" link and have not heard back at all. So for that I?ˆ™d like to say thanks for the TERRIBLE service across the board. NOT A SINGLE PERSON actually cares enough to help you... if they can?ˆ™t figure out your problem, they will just ignore it. I?ˆ™m sure they are probably capable of performing simple maintenance, but I don?ˆ™t think any of them were ever trained to do their jobs. I should not have left that dealership w/o a document showing the service performed, I should have been walked through all service provided and have had them explain what they did to attempt to fix my issue. If my car is fine, then I want to know what they tested to verify it is fine. Other than looking for trouble codes in the engine. Did they actually test the boost controller? Did they verify the intercooler and all of the hoses are connected and not damaged? Did they verify all the couplings and seals are tight? Or did they just plug in a computer, see nothing and left it at that?

KingGeorgeVA / 7/14/2013