Pep Boys Auto Parts & Service / Spanish Fork, Utah

Rating: ★

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers

Address: 280 S State St, Spanish-Fork

Postal code: 84058

Phone: (801) 224-8884

Pep Boys Does Everything For Less

Pep Boys retail and service location offering a wide range of car parts and accessories, as well as auto repair services, oil changes, brakes, batteries, tires and state-required inspections.

Reviews:

Editorial review from Citysearch

Called in to Pep Boys around 8 am on 6/22. Told me I needed to schedule an appointment for an oil change. They had a coupon for 19.99 oil change, considering that`s a good deal I decided to try this place. WHAT A REGRET! Showed up a minute early. Waited by the bays for 15 minutes and no one ever came out to ask me a thing. Finally I asked a man and he said I needed to check-in to the front. So I did so. It to... view moreok them another 15 minutes to get the coupon put in properly. Then the manager told me to come back at 11:30, then said, make it Noon just to make sure. Well, since I made an appointment, I didn`t plan on leaving, thinking this would be a quick in and out. I waited. At 12:20 they STILL hadn`t started the oil change. Then it took them until 1:30 to finish. An HOUR long oil change? What were they doing for the hour anyway? At 1:30 my truck was parked out front. NO-ONE came to tell me it was ready. Finally went to the front counter and a special ed girl rang me up. Charged me the wrong amount, which I noticed once I got to my truck. Went back in, and it took them 25 MORE minutes to refund the extra amount and give me the extra cash back. BOTTOM LINE: Don`t be fooled by their cheap prices, this place is AWFUL. To get my oil change, that should take 30 minutes or less complete, it took OVER 3 1/2 HOURS. They wouldn`t give me any discounts for my time or for the Manager telling me to come back at noon, when they wouldn`t even have started til after 12. Do not waste your time or money with this place.

rossc570975961 / 6/22/2012