Martins Collision Repair / Orem, Utah

Rating: ★

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Restoration-Antique & Classic

Address: 225 S State St, Orem

Postal code: 84058

Phone: (801) 226-2969

Full Service Auto Repair and Used Mercedes Benz Dealer.

Welcome to Werner?ˆ™s Mercedes & BMW!ABOUT USWerner?ˆ™s Mercedes & BMW was established more than 25 years ago to provide high quality, honest automotive service at reasonable prices to the Salt Lake valley. Several renovations and happy decades later, Werner?ˆ™s is a complete, independent automotive center that is known across the west for ?ˆ?certified?ˆ? pre-owned sales, detailing, parts, factory scheduled maintenance and bumper & paint repair in addition to world class automotive service. WHY US ?ˆ“ The BOSCH and ASE differenceThe team at Werner?ˆ™s Mercedes is committed to providing straight-forward, honest automotive service that we are proud to stand behind. This commitment has earned us the distinction of becoming a member of the BOSCH Service Network and ASE Certification. These distinctions are no cinch to earn and solidify Werner?ˆ™s as one of the top Service Centers in the nation. All Bosch Service centers must pass a rigorous evaluation to be accepted to the program, and are frequently inspected to make sure the high Bosch standards are being maintained. ASE Certification ensures that our team members have the highest level of job related skills and also have the relevant experience to be an ASE Certified Professional. We believe that this level of commitment ensures that you will receive reliable maintenance and repair, with exemplary customer service, whenever you visit Werner?ˆ™s Mercedes. OUR PROCESSWe strive for a win-win in our approach to automotive service. Our philosophy is to research and diagnose automotive problems using the latest tools, technology and training, rather than just throwing parts at it until the symptom goes away. We feel that this ensures our customers the best long term results and helps us to comfortably stand behind the work we do. COMMUNICATIONAs our customer you can expect for us to communicate with you. We want to know that we are meeting your expectations and invest regularly in tools to help us ensure that we are. When you bring your vehicle in for repair or maintenance you will be consulted multiple times to ensure that you are clear on what is recommended, the associated costs and the timeframe to complete. You should also plan on us checking on you a few days later to make sure that everything is as it should be. WHAT WE DOFactory Recommended Maintenance Automotive Service and Repair Multi-Level Diagnostic Testing Automotive Parts Professional Automotive Detailing Bumper and Paint Repair Hard Top Storage Certified, Pre-Owned Sales Vehicle Warranty Sales

Reviews:

SLOW WORK

Bumper replacement TOOK FOREVER! I had to drop off my wife`s car to have a bumper replaced. Normally a 2-day item. At the end of day 2, the agent called and said that the color didn`t look like it was as good as they could do, so another day would be needed. That`s fine, no problem, I want it to look good. The next day when they`re supposed to paint the bumper they were having an insurance agent lunch at their sh... view moreop and because the meeting was next to the paint booth, no work on my car was done. So another day that it`ll take to get my car done. In the mean time, I`m having to juggle the family`s schedule and my work schedule around since the family car is STILL in the shop for a simple bumper replacement. The company is responsive, they answer the phone and can give me an update, but the speed for minor issues should be much better than what it is. + for having people answer the phone + for giving people updates when they ask - for slow work on cars - for putting insurance agent lunches above customer repairs.

fm005 / 11/14/2011

DON"T GO HERE

I took my car in and they told me 7 days. After 7 days we heard nothing and called them only to find out that they had found more damage and needed to wait on a part...thats fine but why didn`t anyone call and let me know? They tell it will be done on the next Wednesday for sure! Nope. Won`t be done until the next Tuesday. But did they call to tell us? No. We had to hound them for information and all we got were excu... view moreses. I will never take my car here again.

333AshBL333 / 11/3/2007