Burt Brothers Tire and Service / Holladay, Utah

Rating: ★★

Auto Repair & Service, Tire Dealers, Wheels

Address: 944 E 2100 S, Holladay

Postal code: 84106

Phone: (801) 466-7272

We hear you!

St. George Ford Lincoln Mercury is an automobile dealership offering a wide range of new and pre-owned vehicles. The dealership is located in Saint George, Utah and offers collision repair and maintenance services for cars, vans, trucks and sport utility vehicles. It offers new cars manufactured by companies, such as Ford, Lincoln and Mercury. It has parts department that offers a large collection of automobile spare parts. Additionally, it provides inspection and safety checks, oil and filter replacement, and tire and brake-related services. The company also provides various financial options through lenders. It also has a Web site that provides vehicle inventories and various service request forms. The new and pre-owned vehicles offered by the dealership include the Ford Escape Hybrid, Focus, fusion, Expedition and Explorer. It also sells trucks, vans and crossovers, such as the Lincoln MKX, Navigator and Town Car, and Mercury Mariner Hybrid and Mountaineer.

Reviews:

This is what`s listed on their...

VERY DISHONEST BUSINESS!! This is what`s listed on their Website for Tune-Up TUNE-UP Replace Air Filter Replace Fuel Filter Inspect/Replace Spark Plugs &amp; Wires Inspect/Replace Distributor Cap if Needed Inspect/Replace Rotor if Needed Inspect Valve Cover Gasket/Adjust Valves Top Off Fluids Inspect Battery Replace PCV Valve I called and talked to a guy name Todd in the Sugarhouse office trying... view more to get a &quot;quote&quot; for a Tune-up, He quoted me $167.50. I asked if it included EVERYTHING that`s listed on your website and said Yes. So thinking that`s a lot of things being Replaced I decided to take my car down for a tune-up. I dropped my car off and left the shop. A guy name Jason called me later and says that they had just pulled my car into the Bay and after looking at it, It ONLY needed the spark plugs changed. Well, then I thought well that`s good I`m sure since they`re only changing the Plugs that it will be cheaper. I asked him how long it will be and he says 2 hours. 20 mins. later a girl called me from their office and says my car was ready. So now a 2 Hour job was done in under 30 mins. When I showed up to pick up my car, The invoice says Parts=$40 Labor=127.50. They still charged me for the Full price when all they did was change the plugs and under 30 minutes. I disputed the amount with Jason and he said I`d have to talk to Todd. When I asked Todd why I was being charged Labor $127.50 for a job was done in 30 minutes, he said Well we Bill by &quot;the book&quot; and according to the book, this is a 1.5 hour job, so even if our mechanics do it in 30 minutes we still bill according to the book. So I tried to argue the FACT that they only did 1 of the 9 items listed above, he just said, Well that`s the total bill you have to pay and I`m not taking anything off. These people are VERY DISHONEST with their business dealings with the public. I guess I should have read the previous Reviews before I took my car there. I`m sure the one giving them 5 stars rating is Related to them. Sorry, but 3 Bad reviews out of 4 is Really Bad. I will NEVER go back to this place and will definitely warn all my families, friends, co-workers about this place.

Niketown / 5/31/2012

IT IS TIME FOR ALL PAST OR PRESENT

IT IS TIME FOR ALL PAST OR PRESENT CUSTOMERS TO FILE A CLASS ACTION SUIT AGAINST THIS COMPANY, RON BURT IS A STEALING CHEAT WHO FORCES UN-ETHICAL CONDUCT ON HIS EMPLOYEES, HIS TECHS ARE TERRIFIED OF HIS RECOURSE AND IT SHOWS IN THEIR WORK. FROM WHAT I UNDERSTAND HIS MANAGERS ARE DIRT LIKE THE OWNER.

ROBERTH710 / 5/26/2012

I have had nothing but great e...

I have had nothing but great experiences having my cars serviced at Burt Brothers Sugarhouse for the past 5 years. Jason and Chris are the best. They treat me like family every time I come in. My wife doesn`t even mind taking in the car because she has been treated so well. That`s never happened before. I can`t even believe the other reviews... Dents and scratches! Really? I know there is no way it`s true because if ... view moreyou had talked to Chris or Jason, they would have fixed it and made it right. Mistakes happen but I have never been to a place so quick to make it right and make me leave happy! -B

bborchert / 9/3/2011

DISHONEST CONDUCT AND UNPROFESSIONAL SERVICE

I was here recently to have some service done and could not believe my eyes. The employees were: 1) careless, 2) irresponsible, 3) greedy, 4) did not know what they were doing. In agreement to other comments that say service here ""sucks."" The employees dented and scratched. Stole property out of my car, would not classify as professional mechanics that were qualified for their job, refused to take responsibilit... view morey for their actions. I caught an employee damaging and removing items from my car ""red handed"" and the company refuses to take any action or responsibility to damages caused. I have never seen anything like this before, especially from a business. THESE PEOPLE ARE CROOKS.

khai ching / 4/31/2010

Didn`t do a single thing I asked

So I recently took my car in because my E-brake wasn`t working, my skid plate was loose and rattling (or so I thought), needed new wiper blades, new antifreeze, and I wanted my doors WD40-ied so they would stop screeching when they open. So for sixty dollars they knocked some ice build up off my e-brake, WD40-ied the front two doors (like I wouldn`t notice the back two), zip tied my skid plate (it was loose a week la... view moreter), and poured new anti-freeze on top of the ""summer"" fluid I had in there, so it still froze, and installed the wipers. The only thing I was happy about were the wipers. They think just because I`m a girl I wouldn`t notice these things? I`ll never go here again.

sara18star / 2/11/2010