Rocky Road Outfitters / Heber City, Utah

Rating: ★★★

Automobile Parts & Supplies, Automobile Accessories

Address: 1920 Wendell Ln, Heber-City

Postal code: 84032

Phone: (435) 654-1149

Yeah real nice people when you are purchasing their product but after you purchase and have issues with their product, they don`t want to talk to you. I received a rear bumper that looked to be made in someones garage. It didn`t line up, had to cut some of my body to get it t fit and found out later from a local shop that it was built at an angle which caused all my issues. RRO stated that my rig was tweaked. Nev... view moreer has my rig been off road and was purchased new. I wanted to ship it back and they stated I had to pay for shipping until they can determine it was their fault... It was clearly their fault as the angles were way off. They quit responding to my emails.

Bako93312 / 12/24/2011

Have not written a review before. But after reading a couple of them here, I felt the need to review my experience.

I have a CJ7 and wanted to do a spring over lift kit for it for years. Anything I turned up just looked like junk, or was incomplete. I emailed this company and they responded very fast. The guy I emailed with was super knoewledgeable about Jeeps in general, this kit, had some good ideas and reco... view moremmendations. It was really a change from the other 4WD stores who didn`t care about me at all.

They answered my emails for about 2 weeks while I figured all this stuff out. Then I ordered a spring over kit with a conversion to the Wrangler springs. They said it would take a couple weeks to ship which is OK. I wanted quality over speed.

Parts came as promised. Instructions made it look easy. So I did this over a weekend at my apartment. The change in my Jeep was just astounding! So comfortable to drive now. So much better than the CJ springs always were. And I run 35"" tires now which lets me drive on any trail I want.

I really need to tell everyone how great these guys were and how helpful. I would say their customer service is better than anything I have had before with internet Jeep companies.

Rocky Road, I am telling everyone how great you guys were to work with and all the personal time you gave me to help me decide on my Jeep. Thanks so much!

JeepMe / 8/9/2011

It is not good business when you call someone (especially someone who you paid for their product services) and you cant help but feel that you are ruining their day by being the worlds biggest inconvenience by asking a simple question of "" Just wondering if you could please tell me the status of my order placed 3 weeks ago""? When they put you on hold and never return, or tell you they will call you back and never d... view moreo. The best is all the excuses you receive when you do get a hold of someone willing to grace you with their time. Like someone said before; save the time and hassle and deal with Petroworks, Spidertrax or Calmini. They have excellent customer service and reasonable shipping.

Jo3 / 5/13/2010

This was the worst place to order from in my experience. Horrible customer service! Over charged me and left me out $500 bucks because now I can`t return the rims I bought for my samurai that was the wrong bolt pattern. I even spoke on the phone with one of techs before I placed the order! I order close to $1000 worth of your products and this is what I get? I`ve ordered from various places and have had much mo... view morere pleasurable experiences. Calmini, trail gear and other places incuding ebay was much better in every aspect. NEVER ORDER FROM HERE!!!!

1sammi2 / 2/6/2010

I have ordered 4x4 parts online only a couple times. I have to say that the other times ended up being a bust. Rocky Road Outfitters tho I cannot say enough about. They took an unbelievable amount of time to help me figure out the best suspension. I really don`t think I`ve had more help buying anything, ever, much less a lift kit! I just want to let all my friends and everyone know that these guys really are the best... view more on the web. Big thanks to Glenn and Charlie!

EdPina / 8/5/2009

Charlie took a lot of time to help me with my questions. Like hundreds of them. No one else did. I got my lift, installed it by myself which is a miracle since I have no experience. Love my Jeep more than ever. I`m going to buy more stuff from Rocky Road when I get some money.

ChaseR / 7/24/2009

Only 4x4 shop that ever took any time to help me out with all my questions. Parts did take a couple weeks to arrive, but well worth it. The best should take a little longer. The lift and rock sliders for my Toyota are the best. I can`t say enough good about how smart and friendly these guys are. I want more stuff!

TommyJeep / 3/9/2009

Thumbs up to Rocky Road Outfitters. My XJ rides and handles great thanks to their 5"" lift kit. I have 265/75/16 tires and really love the Jeep. Don`t do much offroading, this is my daily ride. Rocky Road is the best 4x4 shop out there, they took the time to answer my dozens of email questions. Most shops just ignore you if you are not buying in the first minute you call or email. Rocky Road really cares about making... view more sure you are buying the best setup for your needs and that you understand everything that goes into the kit. I wish all 4x4 shops took as good of care of their customers as Rocky Road.

MichaelCri / 1/22/2009

Best customer service in the 4x4 world.

They answered all my questions and the parts got here faster than expected. I`m really pleased with my Jeep now. Thanks to all the guys at Rocky Road for really taking the time to help me out. Haven`t found that level of service with any other offroad shop out there. Way to go!

Rubin23 / 12/22/2008

I don`t know what the other reviewer is talking about. My Jeep Spring Over and OTT High Steer kit did take a couple weeks to arrive, but when I order steak... I don`t expect it to arrive in 2 minutes.

What I mean is that the engineering and manufacturing quality of this system is the very best I have seen anywhere. It installed very easily. I really appreciate their attention to detail and it came with everyth... view moreing I needed for my installation. I couldn`t be happier with my purchase and how my Jeep performs now.

I am now a loyal Rocky Road customer and have recommended them to all my friends, who have also had great experiences and praise for their products as well.

I really appreciate that Glenn Wakefield who owns the shop takes the time to answer all my emails personally. How often do you see that anymore? Everyone else just points to FAQs or just ignores my emails. Glenn really does a great job making sure all your questions are answered.

Anyways, KUDOS to Glenn and the guys at Rocky Road. Offroading would be much safer and better if every company provided this same level of quality engineering and customer service.

You guys ROCK!

JasonRivera / 12/7/2008

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