NAPA Wylie / Wylie, Texas

Rating: ★

Automobile Parts & Supplies, Automobile Accessories

Address: 709 N Highway 78, Wylie

Postal code: 75098

Phone: (972) 442-6556

One of the most dishonest and unhelpful auto shops I`ve ever been to. Its family owned so they have no accountability and complaining will get you no where. They installed the wrong battery in my car which left me stranded in downtown dallas in the middle of the night because it of course cause my car to break down, when I brought it back, they charged me for the incorrect battery they installed which was their own e... view morerror as well as the new one. When I pointed out how the whole matter was their fault and that I should in fact be getting a refund for the wrong batter they put in my car that left me stranded, the manager responded by basically telling me that he was the boss so there`s nothing I can do about it. Horrible customer service. Unbelievably unkind people. Just plain thieves.

JennyBlundell / 10/16/2013

I would NOT take your car to Napa Auto in Wylie. we took our car in to get new belts put in and they turned around and messed up the water pump and the engine thus, costing $1,000 in repairs. the techs didn`t have proper training and the Manager didn`t seem to care about our problems and even blamed us for not taking care of the car so we even tried to get a refund of $180 at least for the water pump but the manager ... view moresaid ``no nothing i can do about it`` needless to say, we won`t be back and i recommend that future customers stay away from this Napa in Wylie.

ashley.park.393 / 5/6/2012

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