Just Brakes / Winchester, Texas

Rating: ★

Auto Repair & Service, Automobile Parts & Supplies, Brake Repair

Address: 8700 Richmond Ave, Winchester

Postal code: 77063

Phone: (713) 975-1199

Reviews:

STAY AWAY!!.. I know nothing about cars, I walked in because my breaks were making a sound. As soon as a I walk in this guy named ?ˆ?Tony?ˆ? makes me an invoice for $99 to change my breaks, without even seeing the car, that I parked outside the office, said that would fix the problem, I signed. 1 hour later, they come with an $800 estimate and needing 4 hours to finish it.. I wasn?ˆ™t ready to make the expense or miss ... view morehalf day of work.. So they said ?ˆ?oh well, you really don?ˆ™t need all those things in the invoice?ˆ?, and they crossed about 3 things and lower it to $500?ˆ¦ really??? So why did you gave me $800 estimate first? Very unprofessional. Anyway, I dint had the money of time that day, so I said no, I?ˆ™ll come back another day, the guy said its ok, we?ˆ™ll just give you your car back. 20 minutes later comes Tony again and said I signed that I was going to pay them $99.00 when I walked in .. I tried to argue that when I signed his invoice they haven?ˆ™t even seen, they didn?ˆ™t know what my car had, but he said ?ˆ?you signed it, now you pay?ˆ?.. there was corporate meeting at that location that day, I tried to speak with one the many managers ?ˆ?Jason Bennet?ˆ? I explained they made me signed that before even inspecting my car, he said, sorry, that?ˆ™s the ?ˆ?company policy?ˆ?, I said there wasn?ˆ™t even a visual inspection to my car before they made me the invoice, my car was still parked by me outside when Tony said the $99.00 was going to fix my problem.. None of the managers walking around where any help either, they just ignored me. So, I paid the $99 for the pads change (that wasn?ˆ™t the problem of my car at all) and waited in total 2 ?? hours for that (and I was the only customer, it was empty). Then I tried to get the names of the people I spoke with, mission impossible!, 10 guys in there, nobody wanted to give me their names. I had to go and interrupt their meeting 2 times until I got the names (Tony R and Jason Bennet), who knows if those are even the real names.. The most unprofessional company I?ˆ™d even been at. I spent about $1000 last year on my previous car on ?ˆ?Just Breaks?ˆ? , Now Never Again, not even for an oil change. 1. Why do they give an estimate for thing I dont even need? 2. Aren?ˆ™t the managers supposed to help the customer? 3. Managers and employees refusing to give names? 4. Why is the company policy to compromise customers for service before inspecting the cars in any way?

Skilled / 4/27/2013

They all must be the same

Had a similar experience at the Just Brakes on Louetta near Stubener. Spent almost $1,400 on new brakes after 50,000 miles everything failed again. They refused to honor anything under their ""lifetime warranty"" the manager was rude and uncaring. Had to read him the warranty, he faxed it to his regional manager who also refused. When they finally agreed to some work under the warranty, I left the the shop with faul... view morety brakes and leaking fluid. Took it to a real mechanic and they found all kinds of problems. Avoid a brake system nightmare. Stay away from Just Brakes

ldebono / 12/8/2011

Avoid Just Break @ Fuqua Street in Houston

My breaks were making Scratching sounds when I went to the dealership to get a quote. They told me the breaks are metal to metal and needs to be changed. I checked with other mechanic and they told me the same thing and gave me a slightly cheaper quote to fix the problem. Both the quotes were under $150.00 (Parts and Labor) . Somehow I end up with my neighborliness Just Break at Fuqua and there my sorry tale started... view more. After initial diagnosis they offer me a quote of $350.0 and they told me to fix both front and back break problems with a life time warranty. Well I don`t know why I accepted this. After working whole day on it before closing on Saturday they told me the problem has been fixed. I made the payment after an 5 minutes test drive. But the sound came back again after 30 minutes of driving. When I took it to them on Monday they worked 2 hours on it and returned it to me saying that the problem is fixed. I asked the guy to sit with me and take a round. No surprise! the problem was still there. The funny guy swears that he test drove it for 2 miles on freeway and wasn`t hear any noise. They worked on it again, Charged me $250 more for Labor and some other parts and gave it back o me. After 3 weeks of driving the car is again starting to making the noise again. I am now stuck with this car and looking to Trade it in with a new car. The Single star rating is the worst I can give on the city search but whoever read this just think off the worst rating possible for these guys.

SJAFFERY / 7/11/2011

kind of shady...

I went in to get my brake pads and shoes replaced. They inspected my car and said that my calipers needed to be redone. The pads and shoes would be free (since i had gotten them there previously) but the calipers were about $400. I was not convinced so I went to get a second opinion. I took the car to another shop and on the way my caliper bolt snapped. The very nice mechanic at the other shop told me that my bol... view morets had been tightened too much. There was also nothing wrong with my calipers. Apparently Just Brakes lures you in with cheap brake jobs and tries to upsell the calipers. I would probably stay away.

awesomeglasses27 / 5/28/2011

Horrible....

DO NOT----DO NOT VISIT THIS STORE--- You will inevitably wind up taking your vehicle to another place THAT WILL ACTUALLY FIX YOUR BRAKES. They are incompetent, disrespectful and virtually have no clue as to what they are doing. They take advantage of women and are terribly rude. WORST experience. BEYOND TERRIBLE. After 2 visits, they still did not repair my brakes. And then they want to look at me as if I am in the w... view morerong. This place is a joke. Go if you want to waste time, money and lots of tylenol. Manager and employees are all a-typical ""men"" in their industry. Can we scratch our heads some more?
They may have more success at juggling parts rather than actually putting them to use. CANNOT trust them with your vehicle. They have no idea what they are doing. Not one coherent idea. Just take your vehicle to someone who will actually fix it... and not give you a hard time.

customerme / 3/13/2008

Thieves!

I went there for their $99.95 brake special, but upon ""inspection"" of my car and brake system, they wanted to charge me well over $1000.00! I told them that was way too much, but they somehow found a way to drop the price around $400.00. I told them that was still ridiculous, and the guy asked me ""how much I was working with"". Not only was it rude, but extremely unprofessional. I took my car to a mom & pop place ... view morearound the corner--they told me the only thing wrong was the worn pads, which they would replace for $140.00. Guess who I gave my business to???

connieleigh06 / 8/29/2007

Poor Customer Service!

Everytime i call here to make an appointment i am so thrown off by the way they anser the phone. they demand to know whos calling the minute they answer the phone. very rude, and unexpected. i`m guessing they would like to downsize their business, obviously they dont care how they treat potential new customers. made me feel weird about calling them. never again, id rather go to jiffy lube

darealdeal / 10/26/2005