Cubbage Collision / Winchester, Texas

Rating: ★

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Air Conditioning Equipment

Address: 8600 Knight Rd, Winchester

Postal code: 77054

Phone: (713) 796-2277

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

They are polite over the phone, but that is all that was positive about my experience at Cubbage Collision. I brought my car in to have the rear driver?ˆ™s side fender repaired after a minor collision. First off, my car was not ready on time. Secondly, they will STEAL anything left in the car. Third, my car was returned very dirty, with grease on the roof, seats, carpet, and full of dust. Fourth, they put several ... view morenew scratches in the paint and they damaged the tint on one of my windows. Finally, they take NO responsibility for their work and Geico is no better. It was originally supposed to be ready on a Monday-Tuesday. After not hearing from the shop I called on Tuesday afternoon. They explained that the car would be done on Wednesday and that I would hear more from that the following morning. There was no call, so I phoned back Thursday. They again promised that the car would be ready Friday or Saturday and that I would hear back with a status update shortly. This continued for another week. I did not receive a single call from Cubbage or the Geico representative. I made ten calls and the car was delayed two weeks. This was a serious inconvenience. As I said, the only work done to the car was in the rear driver?ˆ™s side area. When the repair was finally complete, I noticed that my car charger was missing from the center console. There was no reason for it to be opened. I called Cubbage and the Geico representative and asked if it was removed. I was promised a return phone call from both, but I did not receive one. After a second attempt, the matter remains unresolved. I am, glad that I removed everything of value as previous reviews mentioned theft. After giving the interior and exterior of the car a quick inspection, I noticed grease and dirt just about everywhere, not just in the areas I would expect ?ˆ“ where work was done. The door panels were scuffed on the inside. The passenger seat had a grease stain. The rear deck lid above the back seat was covered in grease. There were hand prints on the roof. It took me four hours to clean the interior. There were several scratched in the leather seats that I could not repair, and the tint was gouged in my rear window. Apparently Cubbage is not responsible for this damaged because I cannot prove they did it. The outside of the car was just as dirty as the inside. After taking it to a local car wash I noticed several new scratches, this time around the area that was repaired. Most notably, a 3 in by 1/8?ˆ? scratch on the trunk. Once again, I could not prove they did it?ˆ¦ In conclusion, go somewhere else.

ryan.rocheleau / 10/8/2013

This place sucks. Rude and inc...

This place sucks. Rude and incompetent staff. Stole items from car. Did not repair minor damage correctly, could not fix after bringing vehicle back in multiple times. Finally took to dealership which repaired everything for less than what this place charged. Rip off, thieves.

CasualObserver22 / 1/3/2013

CasualObserver22 / 1/2/2013

This shop is understaffed and ...

This shop is understaffed and has poor customer relations. They do not hold to time scales and treat customers like they aren`t paying for a service. I would not recommend this place of business to anyone that I like.

ShawnW86 / 9/10/2011