Maaco Collision Repair and Auto Painting / Webster, Texas

Rating: ★★★

7 years in Business

Automobile Body Repairing & Painting

Address: 4195 Spencer Hwy, Webster

Postal code: 77504

Phone: (713) 947-3260

Automobile Body Repairing & Painting

M-F 8:00am - 5:00pm

I have to say that I am VERY PLEASED with the work done on my car. I went into Maaco on Saturday to drop my car off to get my car fully repainted. and was assisted by RANDAL. He`s the coolest guy ever and is very professional. I picked my car up today with all the work complete AND SOME! They went ABOVE AND BEYOND what any shop would ever do. They fixed things on my car that werent requested of them and I was not cha... view morerged. This is such a blessing. I wish I could post a picture of my car to show you all!

mzs.irate.herself / 10/4/2012

I am very pleased with the customer service I received. I think the manager, Mr. Gilbert, should be praised. He was completly professional. I would highly recommend this location to my friends.

Akaya / 7/23/2012

I recently had my 1994 Ford Mustang painted at the MAACO in Pasadena, Tx. The staff there was very nice and very helpful. The owner Mr. John, the shop manager Mr. Arthur and the sales manager Mr. Randall = were all EXTREMELY helpful and knowledgable. They gave me an honest price and the whole process took less than a week. I was surprised by how great my car looked after it was done. I was so happy that I dec... view moreided to go online to leave them a good review. I AM SHOCKED at what some of the reviews are saying about this shop!!!! These people must either be crazy or on drugs, because there is no way we are talking about the same place. MAACO IN PASADENA TEXAS IS THE BOMB!!!! They will do a good job at a fair price. Simple as that.

PINKY77484 / 7/3/2012

THIS LOCATION TOOK VERY GOOD CARE OF MY SCION, THEY MATCHED THE PAINT PERFECT. THE OWNER WAS VERY PROFESIONAL, AN I RECIEVED MY CAR BACK IN A TIMELY MANNER. I HIGHLY RECOMMEND ANYONE NEEDING PAINT/BODY WORK TO TAKE IT TO THIS LOCATION.

Jonathen / 11/22/2011

I went by here after emailing and calling (talked to John) to get a quote on my 1988 Nissan 300 ZX that I am going to restore. I need alot of work done so they are looking at probably a few thousand dollars to get it to where I want it to be. Got there at 5:30 pm after work on Monday 09/27/11. I get there and the other manger type guy (don`t remeber his name) was there and I told him I needed a quote. He said "O... view morek, give me a minute. Well "a minute" turned into 30 minutes as he was dealing with this black guy who had just gotten his car painted and was picking it up. HOWEVER, this guy was NOT happy with their work at all. He refused to take it home and was demanding they do it again. The entire time I am sitting there, a few thou in my pocket waiting for them to give me a reasonable price to do the work, and I am not only being ignored but am witness to a real customer satisfaction reality check. I took all this as a red flag and about 6:10pm, just walked out the store, got in my car and left. They guy never said another word to me as I left. Not "Sorry, I will be with you in a bit" or "Woud you just give me another couple of moments". Nope. Just kinda felt like the attitude was "See ya, wouldn`t wanna be ya!" Well, I am going to Donny`s in Deer Park today and another place in Crosby on Wednesday to see if they are interested in making a new customer and earning a few thousand dollars. Bottom line, I would be REAL careful about this place. I saw lots of red flags when I was there for just over 30 minutes.

Honkey-Magoo / 9/28/2011

crappy job! the best customer service but sucky workers, needless to say the paint was way to wavy looking, and and when i was called to pick up the car because "it was ready" they show me two dents that they made, and instead of fixing it they call me to come pick it up, i told them they need to fix it so i leave the car, and when they call me again to come get it, it is still not ready, the &q... view moreuot;NEW" window motor did not function like a new window, it was very slow to rise, and John the managers excess is, well its new, i told him it doesnt move like its new, all i keept getting were excusses. I left crying because everytime they call me and tell me its ready when i get there, things that I requested to be done and was on the reciept were not done, i left in tears. It must be because I am a women, because when i took my husband with me the 4th and last time, they re-painted the car and it didnt look wavy, and the dent that they made was taken out, they did however miss a tiny bubble from the paint. Anyone wants pictures of the before, and after, and the damage they did please email me or write me here i will be glad to show them. I would never reccomend this particular place to any female,stress and excusses is what you will recieve, and when they say they are going to take care of it, they wont or will miss something. You get what you pay for

elizabethcazarez / 7/3/2011

WORST! place to get your car painted and remove dents, i swear if you take your car here you will never forget the horror. I took my accura in and got the entire body painted n dents out to make it look new, and it came out worse. The paint was very wavy, and they made two of there own dents on the driver side door, i have pictures for proff, they called me to come get it because it was finished but they didnot take ... view morecare of the dents that they caused. keep in mind before this had already came to pick it up because THEY said it was ready when in fact they forgot some things. Well I left my car again so they could take out the dents they made. When I was called a 3rd time to pick up the car, the back light would not come and they were the only ones to replace my back lights, the NEW window motor they place was not new at all, the window was very slow to come up, so needless to say I had to leave it once more. i finally had enough and I believe becuase I am a women they thought they could give me anything, so i sent my husband the last time to go with me, and wow that made a big impression, my car was no longer wavy like, and even though they left one little bubble i was ok with it, but trust me there customer service is the bomb but there workers suck

elizabethcazarez / 7/3/2011

Let me start by saying the customer service is excellent but the work done is horrible! They will be very nice, and tell you it will get done, and apologize here and there for missing something but in the end its crappy service, and you have to be on them to get the job done right. I trusted my car with this Maaco, untill I was called to come get my car because accord to them it was ready, I was shown two dents that ... view morewere not there before, and I was given two different stories from the manager John, and and his employee, so instead of calling me to come get it, they should have taken care of this. I told them they will be the ones to fix it and take care of the charges, well when i was called the 2nd time to come get it, there were things that just was not done, and I told john time and time again what needed to be done, and things were just missing, so i had to leave it again, well to make a long story short my back lights would not turn off, the ""NEW"" window motor didnt work like new, it was very slow to rise, and the paint was so horrible, it was very wavy. I had to leave it 4 times out of my entire ordeal. I left crying the last day, like I said they apologized but it like it was not getting done. I finally took my husband, and he told them what to fix, and could you imagine they didnt give my husband any excusses. I picked up the car the following weekend, and can you belive when they called me to come get it because it was ready, this time it really was. They re-did the paint, and it was no longer wavy, and the dents that happend on there property were gone. I would rate customer service high, but actually getting the job done right, and when you tell the customer it will be done, a zero. I would not reccomend this particular spencer location to females, ladies please take your husband or man, because they will give you the run around. Its is very sad that it took a man to make them do what they were suppose to take care of in the first place, but I have learned my lesson.

NeverAgain1 / 7/2/2011

Comments: We had our daughters car painted @ your shop in Pasadena, Texas. It turned out great. From the first time I walked in to your shop, till the job was finished, I was treated like I was very important to the people who worked there. I explained to the gentleman who was giving me the price, that we were tight on money, he was so nice about it. He let us make a payment plan with them, to pay when and what we co... view moreuld, just as long as we had it paid for, when they started the job. The day I dropped off the car, my husband was supposed to follow me, so I would have a ride home. Something came up and he could not be there. I called Maaco, and he said "don`t worry, we will get you a ride". When I came down, the salesman asked a worker there to give me a ride. The guy he asked, dropped what he was doing and gave me a ride. On the way home the driver asked me what car was ours, and what we were having done to it. I told him, and he knew so much about the different paint colors and things that were involved, I thought he was going to be the guy who would be painting the car, so I asked him if he was, and he laughed and said, "no, I`m just one of the owners!" Wow, what service is that? The next day, my husband and I went back to Maaco, to make sure we were going to be getting the right color, we got there right when the store opened, and would you guess who greeted us? Thats right it was the guy who had giving me a ride home the day before. He stared helping with colores in different books, when he got called away, so a lady from the back came out to finish helping us, she was just as caring as everyone else. She spent time with us and gave us her thoughts. I asked her if she was the person who is in the office doing all the paper work, she was, but she was also the other owner of the company. My daughter had no idea we were getting her car done for her. She thought we we putting in a new sound system for her, (this was her Christmas present). So every day she asked what is taking so long with her car. It came down to the wire. It was the day before Christmas Eve, and the last day the car could be ready before Christmas, I was nervous that it would not be ready in time, but the first man that I dealt with told me not to worry, that he would stay until it was done. When we got the call the car was ready (2.5 hrs. after Maaco had closed,) my husband and I happily rushed down to pick up the car. We knew the salesman had stayed late to help us, but we were surprised when we got there, seeing that 3 other workers were also there finishing up the car! Wow, on the night before Christmas Eve, any other company would have said "Sorry we tried, but we just could not get it done in time" and would have closed up shop to go be with their families for the holiday. Not your company, they stayed until the job was done. My daughter was so happy. This was the best Christmas gift we have ever giving her in 17 years, and we could not have done it with out the people at Maaco in Pasadena, Texas on Spencer street. Thanks, ya`ll will always be my heros!

123loved123 / 3/18/2010

I had my bumper painted and it looks wonderful! Thank you so much for your friendly service, great price and great work! Two thumbs up!

123blessed123 / 8/20/2009

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