Honda Of Clear Lake 1 / Santa Fe, Texas

Rating: ★★

20 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 20233 Gulf Fwy, Santa-Fe

Postal code: 77598

Phone: (281) 338-6666

New Car Dealers, Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service

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Dodge, Honda

I always have a good experience with these guys. They are super friendly and always make me feel like family. I recommend this dealership to anyone looking for a GREAT deal!

LCABLER / 9/17/2013

I had a great experience buying my truck here, and have always been pleased with their service department. They get me in and out with a rental car quickly when I drop it off, do the maintenance/repairs in a timely manner, and get me back into my vehicle quickly upon return. All the work has been excellent. Highly recommended.

keith.emmons / 10/28/2012

BUYER BEWARE!! I contacted Scott Campbell, internet sales manager at HONDA OF CLEAR LAKE. He offered to sell me a 2009 Honda Civic with 3k miles for $14000. I ran a carfax and the MILES HAD BEEN ROLLED BACK. When I informed him his reply was ""It`s still the cheapest car within 500 miles. Maybe I should look for a car with more miles""
VIN #2HGFA16379H340576

He said I should not drive there but lifeflight m... view moreyself there for a deal that good. I think people need to lifeflight themselves away from Clear Lake Honda to avoid getting ripped off. Instead of apologizing and having concern he was rude, like it was myfault that my carfax showed the mileage changed approx 25k miles when Honda bought it back.

I came to the dealer with credit approval from my credit union. I thought this place was reputable and I had faith of getting a quality car but I guess all car businesses are the same no matter where you go

finediner5 / 3/23/2012

I have experienced great care from all involved with every service of my vehicle including extra time spent with my husband and myself looking with them at my vehicle up on the rack and under the hood to problem solve issues. They were easy to deal with in terms of drop off, pick up, and valet services as well.

flutegirl / 3/17/2012

I just bought my new Civic Coupe with them today. It was a pleasant experience. I really enjoyed working with Doug Dahlstrand and his manager, Bennett Johnson. They have been knowledgable, helpful, straight forward and very cool with a demanding customer (like me, i know I am). Doug even made extra efforts to make all arrangements ahead of time to save my time at the dealership. I look forward to having the similar l... view moreevel of service at Customer Services later. Strongly recommend the team of Ben and Doug when you buy with Honda of Clear Lake.

TrangT / 3/10/2012

They have really bad customer service. I was told that the I get a life time oil change for FREE which attracted me towards this dealership but it was only after I bought the car that u figured out that they actually charged for it. When I went back the guy stubbornly denied whatever he said and they never let me complain this to the general manager as they kept saying he was not available. I like my car but the sal... view morees people are really bad and don`t value the customers once they are out with the car.

Barbie4001 / 12/18/2011

They deceive you from the time of sale to the time of maintenance....sell you warranties they have no intention of covering...Titanium paint...no way to qualify to be repaired. Salesman lied. Next..do not try to get service from their rude inefficient service dept.(service writers- Jason Bell was ours). ] I bought my car April 2009. It was a 2008 Civic. I was the first purchaser. I brought my car in for repair ... view moreSept 12, 2011 with 30,500 miles (STANDARD 3YR 36,000 MILES). I was told I was no longer under warranty.That they only honor the date the car arrived on their lot from the factory...that is ridiculous... I pulled out my warranty book that clearly states warranty begins from the date of sale. ( mine clearly shows April 4, 2009) They rejected this and said it was out of warranty. We verified with other salesmen that this is their common practice, but they do not tell their customer this when they purchase the vehicle. I was forced to go all the way to American Honda company to get this issue settled that my warranty really was from date of purchase. I wonder how many people just accept this dishonest policy and don`t fight to get what they are due in service. This is not a company that prides itself in good customer service. This is the last time I will deal with them and I will be sure to share my experience with my friends and anyone else that might be interested in buying a Honda. They also gave me a list of over $2000.00 of unnecessary maintenance that they wanted to sell me because according to them my warranty had expired. CUSTOMER BE VERY AWARE WHEN DEALING WITH THIS PLACE. MY ADVICE: take your business elsewhere. Good car...bad dealership.

pcraddock1 / 9/28/2011

Good cars, good service as long as you are aware not to deal with a Sales Manager named Tuan Le. Ask for a sales person who is not on Tual Le`s team in order to have an exceptional client experience. Tuan Le has zero customer service interaction skills and will make you feel stupid. Had to go up two levels of management to make them aware of the situation and to have the original deal honored. Other than having t... view moreo interact with Tuan Le, the outcome was good. Our sales person, Giovanni, was exceptional and the only reason we agreed to return to discuss giving the dealership the opportunity to do the right thing. Ruben Sanchez in Finance and Matt Collins saved the deal and came through by doing the right thing by my 80+ yr old mother-in-law. The only problem is that Giovanni works on Tuan Le`s team. So if you want to deal wtih Clear Lake Honda, specifically ask for a sales person who is not teamed up with Tuan Le. Or get Giovanni (the best) and ask him to request working with a different sales manager for your deal.

jdedwa11 / 9/26/2011

We drove into Honda of Clear Lake not even thinking we were going to purchase a car from them. We had been looking at Mid-size SUVs to replace our mini-van which had 180K miles on it! We were thinking we had finally settled on a Toyota Highlander or a Chevy Traverse when we drove by Honda Clear Lake just to see what they had in stock. We asked one of the workers if they had a used Pilot we could test drive & he di... view morerected us to Shawn Day to help us! Shawn pulled up in a 2009 Pilot all decked out w/the works...leather, sunroof, flip down DVD player...everything we were ""dreaming"" of, but couldn`t find for the right price! We test drove it & fell in love w/the Pilot! It was exactly what we had wanted. We were nervous if it would go over our budget, but when he wrote down the number, we hardly had to negotiate w/them at all! It was just what we were wanting to spend on our next car! We felt like we got a beautiful vehicle for a fantastic price! They were not pushy at all, & Shawn was a lot of help making sure that our new car looked perfect to drive away that same day! This is our 2nd car from Honda Clear Lake & we are very happy customers! :-)))

kellerpromise / 8/7/2011

This is a review of the Service Department not Sales. THE CUSTOMER SERVICE IS ATROCIOUS!!! THE SERVICE PEOPLE ARE RUDE AND CONFRONTATIONAL!!! I bought a 2011 Honda CR-Z in Arkansas four months ago, and recently moved to Houston. I love the car! It fun and fuel efficient. However, after a few cleanings a plastic panel located to the left side of the steering wheel (behind the buttons to adjust the mirror) beca... view moreme discolored. It looked as though something was sprayed on it that had stripped away all the shine and turned the plastic a strange color. This was odd to me because I use very few products to clean the car- Windex, Armor All, and soapy water. No other plastic had discolored and the buttons directly on the plastic had not been affected either. It seemed simple to me- a defective part. No worries. I needed an oil change, so I brought the car into Honda of Clear Lake to get my service (which also went poorly) and to ask them about replacing the defective plastic on the dash. Carlos, in the service department, sat in my car and said, ""Something was sprayed on this that ruined it."" I can see. I explained that I only use a couple of cleaning products and that no other plastic was discolored. I told him I felt as though it was defective and had nothing to do with my cleaning. Carlos argued with me for 5 minutes in the service bay. He accused me of lying. He said that the discoloration was my fault, because I`d used a product that ruined plastic. ""Maybe you didn`t mean to, but you sprayed something on here,"" he told me. He told me that the warranty would not cover it, but he`d talk to his manager. I insisted over and over again that it was a defect while he ran his fingers over the whole console pointing out every smudge and fingerprint saying, ""See, there`s a film on this..."" After a word with his manager, Carlos came to tell me that they would replace the plastic part, but added that they would only do it once and that I needed to stop using the cleaning product that discolored it. Angry and a little humiliated, I had to bite my tongue. He was still calling me a liar, but at least I was getting it fixed, right? Then came the second round of poor customer service... Carlos told me that because I`d reached over 9000 miles before needing an oil change that I`d actually missed one. He said that oil changes are due every 5000 miles. He told me I needed to get the 10,000 mile check up which cost approximately $160. However, my oil light had only just come on saying that I was at 15% oil life. Like a fool, I agreed to the ridiculous check up because he said I`d driven it too much. Stated plainly in the manual, you only need an oil change at 15% oil life. The car tells you when you need a service. It does not need to happen every 5000 miles. This is a rip off! The services they provided (at a cost of $160) were completely unnecessary for a 4 months old vehicle!! In summary, this service department is rude, expensive, and aggressive. Do not take your car here. Go somewhere else! I wish I could give it no stars instead of 1.

Philw1977 / 7/26/2011

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