Massey Cadillac / Rowlett, Texas

Rating: ★★★★

28 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 11675 Lyndon B Johnson Fwy, Rowlett

Postal code: 75041

Phone: (855) 286-4953

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

New Car Dealers, Wholesale Used Car Dealers, Automobile Leasing, Used Car Dealers, Auto Repair & Service, Automobile Parts & Supplies, Used Truck Dealers, Automobile Accessories

Payment:

discover, master card, visa

Services/Product offered:

Auto Parts

Open hours:

Mon - Sat 8:30 am - 8:00 pm

Brands:

CTS, Cadillac, DTS, Escalade, SRX, XLR

Extra phones:

(972) 840-4100(214) 348-2211(972) 468-0817

Reviews:

taken advantage of by massey cadillac

In january ( 4 months ago) I purchased a used 2006 cadillac cts from Massey Cadillac. It had 103,000 miles on it. Less then a month after I bought the vehicle, which happened to have a clean history, I had to take it to the shop for what turned out to be bushings.Fine whatever, after 100,000 miles I can expect to change out some things. But last week my car started to basically break down. When I get on the gas it ma... view morekes a horrible stuttering noise, and randomly jolts when I`m driving. I`ve noticed that the noise it is making has gradually gotten louder and has been there since I bought the vehicle. I found out today that I have to replace my camshafts because it is causing 4 out of the 6 cylinders to misfire. The problem has been there all along and i`m pissed. Apparently a woman can`t go into a car dealership and trust the people working there to sell her a car that works. I didn`t know it would be necessary to have to bring a mechanic along who could comb the car and make sure that I wasn`t being sold a lemon. So now i`m facing $2500 upwards in repairs in a car that I have owned for LESS THAN FOUR MONTHS. I am so angry and I feel absolutely taken advantage of.

breeannbree / 1/4/2012

Worst service around!!!! The t...

Worst service around!!!! The two service men Mike Davis, and Alex tried to beat me out of $1,000 just to rest the computer in the car, and all they had to do was let some air out the tires.

richardson4 / 12/9/2011

Above and beyond

Mike is always a great customer service representative and goes out of his way to assist each and every person that walks in and that includes me!

jewellbes / 3/24/2011

Professional team

My service person, Mike Rich as always was very professional, courteous and knowledgeable. I always am completely satisfied because he thoroughly investigates whatever the problem is, resolves it and follows up promptly.

monash / 3/17/2011

WONDERFUL!!!

Everyone is wonderful. I am made to feel at home and appreciated. My salesman, Ricard Wells and my service adviser, Mike Rich are super. I can`t say enough to express their good qualities.

rutheis / 3/2/2011

Great Sales Team!

Richard Wells was great. This is the 4th CTS that I have had. I always request Mr. Wells to assist in my purchase/lease.

carylut / 2/17/2011

Wonderful Job!!!

I experienced a situation with a faulty wiper blade. When it came less than 30 days during a strong rain, my windshield was scratched on the driver side. A repair to the wiper was done immediately, however I later noticed the scratch. I made an appointment and returned and with lots of effort most of the scratch was removed. I can still barely see a part of it but not enough to worry me. I feel Mike and the service t... view moreeam did a wonderful job trying to help me and addressing the problem. Thanks!

grahamwatt / 2/8/2011

Excellent!!!

Quite honestly to answer ?ˆ?Yes?ˆ? to these questions would be an understatement. All of the above answers shouldn?ˆ™t just be answered as a Yes but it should have ready service was Excellent and over and above the normal dealership/service department experience from the service rep and service manager through to the receptionist and cashier. Machine

melodeesc / 1/24/2011