Collision Masters / Richardson, Texas

Rating: ★

Automobile Body Repairing & Painting, Truck Body Repair & Painting

Address: 101 E Main St, Richardson

Postal code: 75081

Phone: (866) 595-6470

Offering Mercedez Benz Star & Express Service

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

*** New Management -- Stay Away!!! *** Let me start by saying I ve taken 4 vehicles over the last few years to Collision Masters in Richardson. I ve always been taken good care of. Well, guess what? Management has changed and they have a customer is never right policy now. I had them do a quick paint job on part of my car. They said it would be done by Wednesday that week. Well, I never heard from them ... view moreall Wed., so I called to check. They said it would be noon the next day now. OK, that s fine I said. So, the next day at noon they had not called. I called to check in and they said it would absolutely be done by 4. I told them it had to be as I had a prior engagement at 5 that day. I showed up just after 4 and they didn t know where my car was. After some research, they remembered they took it down to the car wash and it wasn t back yet. They said they d go get it right then. Well, 5 rolled around, then 5:30 and finally close to 6 they finally showed up with it. When I looked at the work they had done, I saw lots of little bubbles in the paint. They had not buffed it at all. I asked them to buff out the spots and they said OK, but I had to come back the next day since the paint guy left already. So, I drove home and had to take time off to come back the next day so they could finish the job. They did an OK job. There were a few spots that they said they just couldn t fix. I was disappointed, but didn t feel like fighting about it any more. Well, a few days later, I noticed a big spot on the hood and so I drove all the way back down there to show them. The manager came out and said yes, it s a problem, but we re busy, come back another day. I left and called a few days later, they were still busy. I called the next week and some machinery was out so they couldn t do it. Well, finally got a hold of them and the manager told me it was in the metal and they ve already tried 3 times to fix it and wouldn t do it again. I explained it was only once and he yelled that he didn t care what I thought and he was tired of me and my problems. His guy buffed it real quick and it came out... metal problem, right. Anyway, I would steer clear of this place as they have not quality control and 0 customer service.

derek.chu.104 / 4/10/2013

derek.chu.104 / 4/9/2013

They do not do a clean job whe...

They do not do a clean job when they paint the cars. They are also extremly rude to customers. I wouldnnt recommend them at all.

vivera123 / 3/18/2009