Classic BMW / Plano, Texas

Rating: ★★

New Car Dealers, Used Car Dealers

Address: 6800 Dallas Pkwy, Plano

Postal code: 75024

Phone: (214) 778-2600

Reviews:

Lots has changed since moving to Plano

I encourage both previous and new customers to check out many of the differences from their old location. I think you will be pleased. A magnificient facility, easy to get to, plenty of space, more service bays, an amazing new and CPO inventory to choose from, terrific employees, and recently recognized as a Center of Excellence by BMWNA. Check them out I think you will be pleasantly surprised.

OTTOV / 8/26/2010

Very unsatisfied

I have been a long time customer of this dealership - but they treated me poorly anyway. They didn`t honor their warranty and made me pay alot of extra money for something they should have repaired for free. I feel cheated by them and got the impression from the service writer that they could care less whether I was cheated or not. Just my opinion.

ohenry12345 / 7/8/2010

Worst BMW Service I`ve Experienced

Their service is horrible. I took my 3 series there a month ago. First, they had a laundry list of problems that totalled over $5,000, though I took it in because it was stalling, which I only found out after calling the service advisor repeatedly. Somehow the radiator began leaking while it was there (it was fine when I took it in). Total repair bill was $2,500. I went to pick it up, and they couldn`t find my key. I... view more had to wait 45 minutes until they found them, though it was already over one hour since they`d informed me the car was ready. I drove it home (7 miles) garaged it for a month, then drove it to get gasoline one Sunday, and it would not start. Took it back to the shop, at 8:45 AM, and they insisted on giving me a rental, which took another 45 minutes and all they had was a 15 passenger van. Then by 4:00 PM I`d not heard from the service advisor, and called repeatedly asking for a manager. None were available, but the receptionist told me there was one service advisor she trusted--she would transfer me. But mine picked up and told me they discovered a new problem, and repair costs another $800. But they refused to credit me for the work they`d already done fixing the wrong thing. I had plan to buy a new 3 Series for delivery in Germany this summer, but I won`t buy it from Classic. I`ve dealt with John Roberts in Austin (Very Good) and Peake BMW in New Orleans (Average) but I`ll never go back to Classic in Richardson (soon to be in Plano).

rfb0650 / 1/11/2007