Emmons Motor Co / Pasadena, Texas

Rating: ★★★★

Used Car Dealers

Address: 3301 Shaver St, Pasadena

Postal code: 77504

Phone: (713) 943-1958

I just bought a car from Emmons this past weekend (6/23/12) and I must say it was the best car buying experience I have ever had. I?ˆ™ve purchased five brand new cars in my lifetime and this experience far exceeds any of those experiences. My salesman was Justin. I would highly recommend him if you are looking to purchase a car from someone trustworthy and extraordinarily helpful. I live in Crawfordsville AR, 565 m... view moreiles from Pasadena, so you can imagine my hesitation to purchase a car from Emmons but Justin went out of his way to make the buying experience smooth and successful. After sending a message via the internet to Emmons, Justin called me back the next day. I wasn?ˆ™t available so he left me his personal cell phone so that I could reach him over the weekend. I called him back and asked lots of questions to which he gave me straight forward answers. He told me to give him another call on Monday and he would walk out to the car and go all through it with me on the phone so that I could get the answers to all my questions first hand. I took him up on that offer and when I arrived 6 days later the car was exactly the way he had described it. I flew in to Houston on Friday night and Justin picked me up in my car on Saturday morning. It took about 45 minutes to finalize the deal. I had asked Justin to please have everything ready for me sign so that I could be on my way back to Crawfordsville (10 hour drive) as soon as possible. He did exactly what he said he was going to do and more. The car had a few carpet burns on the driver?ˆ™s side and was missing the two floor mats. Justin sent me pictures of the burns and I felt they weren?ˆ™t deal breakers but by the next time I talked to Justin he had arranged to get the burns repaired and replaced the two floor mats for me. The entire experience was positive and everything went great on the way home. This car is everything I was looking for. It?ˆ™s a 96 Toyota Camry with 76K miles and it handled perfectly all the way home! I couldn?ˆ™t be happier. Yes, the waiting room is small but who cares. It?ˆ™s a good salesman, it?ˆ™s a perfect car, and it?ˆ™s a all around successful purchase that makes all the difference.

tammyi / 6/25/2012

Hi, I have now bought 2 cars (a Volkswagen and an Expedition) from Emmons in a period of 3 years. I have been impressed with their inventory, professionalism, and prices. the salesman that I have worked with both times is Justin Braley. He has been very nice, helpful, and informative. I live in the Temple/Waco area and would not hesitate to travel down to Pasadena to get a good car and a good deal from Emmons and Jus... view moretin. They treat you professionally and fair.

boydr79 / 5/30/2012

Terry,

Just in case you need assistance in obtaining the contact information to the Houston BBB, I will gladly provide the telephone number for you.

713-868-9500 or 877-468-9222

I tried to list the website but Citysearch would not allow the actual web address to post.

Be sure to let me know if you need anything else.

-Gary Emmons

EmmonsMotorCompany3 / 4/12/2012

To refer to me as ""Tiger Woods"" and arrogant is assanine!! YOU had plenty of opportunities to make this situation right and you failed at every opportunity. There are very foolish people in this world and as long as they exist, you will be in business another 40 years. I was content on letting this be until I read some of the things you wrote. I will continue to post anywhere I can post especially after this. EMMON... view moreS Motor is the WORST DEALERSHIP I`ve ever dealt with. They only offered to fix everything once I posted the review and they NEVER offered to pay for the BMW inspection even after finding out it wasn`t the right vehicle. Gary Emmons can say what he wants, but let me tell you that my side of the story is the real deal!!! I have NO reason to lie about the shadiness that I dealt with. Many of the same things have happened, just look at their reviews. Again, if you buy from them, buy at your own risk! Furthermore, you can see how they conduct business simply by looking at their posts. When you run a business and are doing the right things, you don`t need to defend yourself, your customer service will do all the talking for you, even when something like this occurs. Accident or not, you had TWO WEEKS to resolve the issue. All I had to do was sign the paperwork, and I asked on NUMEROUS occassions if this vehicle was inspected. Even if it was inspected once, as many times as I asked, you would think EMMONS would have sense enough to check it again, being that you`ve ""Been in business 40 years!"" I don`t know any dealers in Austin that have been in business that long doing that!! To reiterate, if you buy a car from this company, do it at your own risk because they won`t warranty the vehicle at all. Immediately take the vehicle to get inspected because they will lie to you. I am not writing this review to be nasty, if I can save someone the hell I`ve gone through with this company then that is great! I will be contacting the Houston area BBB as well!!

TSimien2 / 4/11/2012

This response is directed to Terry Simien who posted his review on 3/23/2012 and all other potential Emmons Motor Company customers. Mr. Simien did not give a full explanation of events that had transpired throughout the course of interacting with our dealership. I noticed his review online 7 days after he posted it. Since his initial visit, he and I had corresponded multiple times over the phone and through multiple... view more emails. One being the actual day he posted it (I later discovered that he posted it approximately an hour before we spoke). I encourage anyone who has dealt with our dealership to post their experience (good or bad) online PROVIDING they give a fair review of events. I have had dealings with many people over the course of the years but in my opinion, the arrogance that Mr. Simien has displayed throughout this process rivals that of Golf Pro Tiger Woods.

EmmonsMotorCompany / 4/5/2012

2012 marks the 40th year for our family dealership. Over the years we have sold tens of thousands of pre-owned vehicles. From time to time when an issue comes up, we do our very best to resolve it with our customers. There was nothing different about this particular instance with Mr. Simien. He and his girlfriend did in fact make the drive from Austin, TX to our dealership to potentially purchase a BMW X5 we had in i... view morenventory. He did speak to a salesperson named Colin who anxiously awaited their arrival on a Saturday morning. Colin did tell them that the BMW had been previously inspected. Mr. Simien wanted another inspection performed on his own to ease any concerns that one might have when purchasing a pre-owned vehicle. He did take it to a local BMW dealer and the report showed that the BMW had a small oil leak, a small coolant leak, and a CV axle boot was torn. By definition of small, I mean that even after driving the vehicle for an extended period of time, there were NO fluids of any kind dripping onto the ground. When he came back to our dealership with his findings, I was a little puzzled because the report we had from the same BMW dealer just weeks prior didn`t show any issues. So in front of Mr. Simien and his girlfriend, I held the 2 inspection reports side by side and I noticed the inspection report we had was from another nearly identical BMW X5 we also had in inventory at the same time. Now it all started to make sense. I told Mr. Simien that on the next business day (Monday) I would take the BMW to a qualified local repair facility and have an ASE Certified Technician look at the items that the BMW dealer had discovered and let him know what our options were at that point. He obviously didn`t feel comfortable purchasing a vehicle with items that needed to be addressed and I certainly understood. The repair center we took it to had a copy of the BMW report and confirmed that it did in fact have a small coolant leak (which was able to be addressed while they were looking at it), did have a CV axle boot torn, and it did have some type of small oil leak but NOT where the BMW dealer had stated. So we immediately called the BMW dealer and took the vehicle back to them to have them physically show us where they felt the leak was originating from. They put it back up on the lift but couldn`t show us an actual leak. They could only show us just a residual oil type substance that was on a certain area of the engine. So we took it back to the repair facility that we use and again, they confirmed that the oil leak was not coming from the area that the BMW dealer had said. It was coming from a small seal on the rack-n-pinion. After several discussions with the technician I authorized the repairs to be made. After the repairs were completed, we road tested the vehicle extensively and I personally inspected the vehicle while on a lift on 4 more occasions. I wanted to know with absolute conviction that these issues had been completely resolved. Mr. Simien was told that the price of the BMW X5 would increase to cover the cost of the repairs but he would still be able to purchase it for the same price he originally saw it online for. I knew he had driven a long way initially and I wanted to make a fair concession for him. He stated he would only be interested in the purchase if I would pay to have the BMW dealer do another inspection and give him a free 90 day bumper-to-bumper warranty on the ENTIRE vehicle. I told him I absolutely would pay for the final inspection and that I would warranty 100% the items that were repaired for 90 days. However, I also told him that I did not feel his request of the bumper-to-bumper warranty was reasonable. I even told him that it was possible that I could deliver the BMW (a 4 hour drive) to him at no additional cost just as a gesture of good faith. He declined to make the purchase.

EmmonsMotorCompany1 / 4/5/2012

An important note: After I discovered that Terry Simien had posted his review and it CLEARLY did not reflect what actually happened, I asked him that he either edit his review by giving the FULL STORY or delete it. He said he would do one or the other. He later felt that he didn`t owe it to me or the dealership to do that. Terry knows what our phone conversations were about and he knows I have emails showing the cont... view moreent of the correspondence back and forth. I did everything possible to earn his business and be fair throughout this entire process. For those of you, who post reviews about a particular product or company regardless of what industry it is in, remember that you are not benefiting any potential consumer if you don`t give a fair account from both sides.

-Gary Emmons

EmmonsMotorCompany2 / 4/5/2012

(This response was posted in November 2010 on ""Yahoo Reviews"" and copied and pasted here to address the post on ""City Search."")
Let me preface this response to Frank`s review by saying that our sales staff failed miserably. Although the Mustang Cobra appeared to be garaged kept and only had 14,000 original miles, the concerns that Frank had were fair and reasonable. Whether or not they were as serious as he... view more believed, is subject to personal opinion. On the occasion that an owner is not on premises, we do have a chain of command in place that is to be followed. Clearly this was not done. I did call Frank after arriving back in town and reading his review. We spoke in detail about his experience. As I explained to Frank, based on the repairs in question,... we certainly would have made an adjustment on price or made the necessary repairs to accomodate his request. The decision was made and the price was reduced by $1000 dollars and sold several days later to someone else. Unfortunately, no member of our staff contacted Frank to tell him of our decision and give him the first right of refusal. Every customer is very important to us. Whether they spend $3000,..$30,000,...or perhaps don`t purchase anything at all,...we want everyone to leave pleased. We will work diligently to improve communication and delays within our staff to ensure that every customer`s experience is a positive one. -Gary Emmons

emmonsmotorco1 / 3/30/2012

Several weeks ago I was browsing the internet looking for a used BMW X5. I finally came across a white one on Autotrader and the dealer was Emmons Motor Co. I started dealings with one of the sales reps, Colin, who started out very professional. He ensured me that the vehicle was inspected by their team and that their would be no issues with the vehicle. I was assured for a week and a half prior to going to finalize ... view morethe deal that everything was good to go. After driving four hours in the rain, I arrived at Emmons to see that the vehicle was in emmaculate condition. I then wanted Emmons to take the vehicle to the local BMW dealer to get it inspected and they refused to pay for it. EVERYTHING went downhill from there. I decided to pay for the inspection, and it was the best $150 I have ever spent because the vehicle had all kinds of issues. It was leaking oil, leaking coolant, and the CV Joint cover was leaking. I couldn`t believe it! I had to ask the BMW inspector twice because I didn`t think it was the same vehicle!! So not only did I have to pay for the inspection, Emmons was going to sell me a crappy vehicle and be content with doing so!!! Wait it gets worse, Gary Emmons called a day after and said that if they got the vehicle repaired, he would have to go up on the price. Seriously!!!! ARE YOU KIDDING ME!! Anyone with integrity would`ve made sure that the vehicle was in great condition prior to selling and especially if someone travels FOUR HOURS in the rain to buy the vehicle. Emmons did ABSOLUTELY NOTHING to make the situation better. I even gave them the opportunity to make it better buy allowing them to correct the problems,and they didn`t. I got a call from Gary two days after I visited and they havent called since. I will tell you if you are stupid enough to buy a vehicle from them you are a $@#&ing idiot!!! I have NEVER seen a more unprofessional dealership in my entire life, even for a small one. I can`t reiterate, if you purchase a vehicle from them your an idiot!!

TSimien / 3/23/2012

We have bought 2 cars from Emmons. They are busy every time we go there. I keep seeing negative posts about the small waiting room and not enough sales people and it takes a long time to get attention there, ect.......... If you want the hype that the big dealerships offer, THEN GO TO A BIG DEALERSHIP!!!! If you are looking for a great quality car at a more than fair price with helpful salesman, then go to EMMONS! I... view more have bought new and used cars from the big dealerships. It was a great service experience, but you get higher prices, and as far as sitting at a dealership all day-I have never ever been in and out with a car deal. And thats just the general rule, if your going to buy a car, expect it to take all day and maybe a few trips to dealership. I dont get the people who complain that about a bussiness that is doing too much business. ......... Its just like a resturant- If the parking lot is empty at lunch time, its because the product is no good. ........... They are busy because they do good, fair, honest business so everyone wants buy from them. .......... In all honesty, I have been there many times and thought `They could really use a bigger place.`....... The thing about that is, a bigger lot and bigger building with more salesman really only gives the customer one thing-HIGHER PRICES. Do you really want to for a dealerships overhead costs?????? ............. I would rather sit in their small waiting area, and wait an hour to speak with an Emmons salesman and get a great car at a great price instead of sitting in a leather recliner all day at a big dealership with 10 salesman in expensive suits waited on me hand and foot and leave with a car that I will be paying thousands more dollars for. .......... Just realize something- Emmons Motor Company is busy for a reason!

Nikki Mclendon / 3/6/2012

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