Toyota Of Plano / Oak Point, Texas

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1001 Preston Road, Oak-Point

Postal code: 75093

Phone: (888) 300-7079

Nothing plain about it.

Our mission at Toyota of Plano is to be the premier Toyota dealership in the Dallas/Fort Worth Metroplex through our core values of commitment to people, superior customer service and excellence in product quality. Our employees are exceptionally capable and motivated associates who share our principles of integrity and excellence. We will provide an excellent quality of service that will always exceed our customer`s expectations. We currently have a huge Inventory of New and Pre-Owned Toyota and Scion Vehicles in-stock. Our New vehicle line-up includes the 4-Runner, Avalon, Camry, Corolla, FJ Cruiser, Highlander, Land Cruiser, Matrix, Prius, RAV4, Sequoia, Sienna, Tacoma, Tundra, Venza, and Yaris. Our goal is to help you find the vehicle that best suits you. If we don`t have the vehicle, we often times can locate it for you. Toyota of Plano is a family owned and operated establishment which has served the city of Plano for over 20 years. We are active members for the Plano Chamber of Commerce and proud Founding Sponsors of Plano Independent School District Athletic Program. We have an ongoing commitment to our local residents and business owners by providing the highest level customer service. We are proud to announce that our new state of the art facility is now complete. Please come visit us and see our upgraded image II new car showroom as well as our new and improved, state of the art parts and service department so that we may better serve you.

Reviews:

Took my Prius in for a recall part replacement that I was told would be no change. They called me offering additional $1000 of work needed. When I said No to the fixes they the charged me a $50 service fee. Made multiple call asking to have the fee waved but they would not. They also left bolts out when they put the flange back on and didn`t restore the battery cover inside the car. just left it all open. Then the... view more $50 inspection I was forced to pay wasn`t even complete. Several blanks left on the checklist. Not Happy at all. They called as a follow up after the car was picked up to argue about why they have to charge me the $50 fee. Still waiting for a call back from the service manager......

Sonny123456 / 9/4/2013

Best Customer Service Department Ever!

We bought a used 2007 Highlander from Pat Lobb McKinney in 2010. Car has been performing fine, but couple weeks ago the alternator went out. Luckily we purchased the Toyota Care package. They towed us FREE to dealership. While there, technician discovered water pump was also bad. They replaced alternator, water pump (and new battery that we provided) all for FREE (well, all was covered under warranty except battery, ... view morebut they didn`t even charge us labor on that).
We were just impressed that they were able to get to the car on such last minute notice. James Pecor (Service tech) was very helpful in explaining what was going on. A sales person rang me on the Monday to ensure we were happy with the service we received and I received a call to confirm that it was ok to email me a questionnaire. I absolutely LOVE this dealership and I most certainly would recommend them as a place to buy a car as well as have your car serviced.

JET07 / 3/6/2012

Safety Inspection?

Definitely giving Toyota a bad name. We bought a 2008 Mazda3 a few weeks ago and have been extremely disappointed with the service. It supposedly passed a rigorous safety inspection, but I`m really not sure how. I`m so grateful that I`m the only one driving it and it`s not a family car yet. An alignment and two shot tires later (after three weeks!) Apparently it was brought back after a run in and never reinspec... view moreted. YIKES!!! While that`s the biggest thing, not getting a spare key, getting the car with shredded windshield wipers and a quarter tank of gas leave a very lemony taste in our mouths. The sales rep was great until we called about the issues and then said that it ""Wasn`t in the paper work,"" even though we were supposed to be getting a ""like new car."" The things you learn from getting screwed. At least now I know how to spot a needed alignment on a car that doesn`t pull.

Beckyj / 9/19/2011

Great Experience

I had a great experience there. These guys are really professional, kind, knowledgeable and great to work with. I got a great deal.

AndrewPurls / 5/24/2011

Unprofessional, Abhorrent, Repugnant, Dreadful Experience

This is the most unprofessional place. It is hard enough to find good & honest dealer, perhaps an oxymoron, but Toyota of Plano wins the medal for being nefarious. This is business and in business the one who offers the better deal wins, and all that Toyota of Plano has to do is either match or not and then move on. Instead, their childish and unprofessionalism manifest itself in their message left into my voicemail.... view more They go on to leave a lecture on how it was wrong for me to shop around for a better deal. Honestly, if you can`t handle the haggling process of any business, then you are in the wrong profession. STAY AWAY!!!!

Martinho / 4/14/2011

Above and beyond!

Our salesman called to make sure we were satisfied and offered for us to contact him if we had any questions or needed anything. I thought that was a very nice gesture. It just proves to show that this dealership has trained its employees to go above and beyond that call of standard customer service.

ajaweakland / 1/5/2011

Bonus!

I loved the WIFI. It made me able to log in and work with my laptop while I waited. It was like I did not even miss any work. They also made an appointment for me so I had a general times and idea on how long it would take to get things finished. They also cleaned my car for me which was a bonus!

Carlton233 / 12/30/2010

Courtesy and Beyond!

Faz was very personable and a very helpful salesman. He never made me feel pressured and he worked with me through the whole car buying process. The courtesy of the salesman set this dealership apart!

Carlo45 / 12/30/2010

Excellent Work!

Toyota Plano performed an excellent work to fix a problem due to an unexpected oil leaking. The manager did a great job to made sure I am totally satisfied with the work and I still consider they the best Toyota dealership in town.

ukovawi / 12/15/2010

High Level of Service

They have been beyond helpful each time I`ve used Toyota of Plano?ˆ™s Service Department. Not only do they go well above what one would expect when addressing the issues at hand each visit, he is extremely friendly and efficient. If all business services were at the level they have provided, my life would be much, much less stressful.

omatide / 12/14/2010