Five Star Ford / Oak Point, Texas

Rating: ★

New Car Dealers

Address: 4400 W Plano Pkwy, Oak-Point

Postal code: 75093

Phone: (972) 985-3600

Bring Back That New Car Feeling

Our Technician is ASE certified.We offer same day service.Offer free Brake and suspension evaluations for a limited time.

Reviews:

My Focus stalled on the way to...

My Focus stalled on the way to work and I had it towed to Five Star Ford of Plano on Thursday morning to be repaired. The tow truck took it in at 8:30 in the morning and it sat outside until after 5:00 p.m., at which point Greg Hampton, service advisor, phoned me and left a message stating that they had just moved my vehicle into the shop with a forklift. Friday I was unable to receive an update on my vehicle due t... view moreo failure to reach Mr. Hampton. I got voicemail every time I called. By Saturday I was still unable to reach him. He was off work and the tech assigned to my car was also off work and nobody at the shop knew anything about my car. The notes in the computer just said, "Disabled vehicle." Monday morning...again, I could not contact Mr. Hampton. At lunch time I finally learned through a third party that they had diagnosed the car as having a dead battery and possibly a bad alternator and was given an estimate for repair that was high because he claimed that the axle had to be removed to reach the alternator. I had it towed to a different shop because it all sounded fishy and the lack of being able to reach anyone for information had me concerned. At the other shop it was quickly discovered that my ignition was locked. When Mr. Hampton was phoned to ask why that wasn`t mentioned to myself, the tow truck company or the shop I sent my car to, he stated that they it was working fine at his shop...that he personally had turned my key and put the car in neutral to push it into the shop. Funny...not what they had told me about how my car got into the shop and my car is a STANDARD so you don`t need to turn the key to put it into neutral. When he was called out on this fact, Mr. Hampton UNPROFESSIONALLY said, "Good luck with that." and hung up the phone. The new shop diagnosed my car correctly....the positive battery cable had an issue which impacted the battery. I only needed the battery and the cable replaced and since there was one in my vehicle trunk they used that. The alternator was not impacted and they told me that the alternator is on top and there is NO NEED to remove the axle to reach it if it ever does need to be replaced. Hmmmm....so the labor on this job would not be so much if it is not as difficult as Mr. Greg Hampton stated. The lack of integrity and professionalism he displayed was highly upsetting to me. Trust is something you EARN with proper treatment of customers as well as honest repair. Customers should be able to reach someone at a shop when their vehicle is in the shop. You don`t earn trust by handling business in this manner. To have someone of this character representing the company is shameful. I hate to think about how many others have been treated in this manner and remained quiet. I am highly disappointed with the way this was handled. By the way, I had the tow truck billed through Five Star Ford of Plano and was charged $114.75 for this when the car was within 2 miles of them. Towing from Five Star Ford of Plano to the shop in Lewisville was only $91. Wondering why such a big difference exists when the second tow was 20 miles....... Do your homework and take your car to a reputable and HONEST dealer and not this place. If you must take it there....I do not recommend that you deal with Greg Hampton.

speaking-up / 7/14/2011