Mercedes-Benz of Houston Greenway / North Houston, Texas

Rating: ★

New Car Dealers, Used Car Dealers

Address: 3900 Southwest Fwy, North-Houston

Postal code: 77027

Phone: (713) 489-2111

E-mail: directorylistings@autonation.com

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Reviews:

Bad customer service

I stopped taking our Mercedes to the Mercedes-Benz of Houston greenway location, the people in service dept are very rude. Who hired these people? Couldn`t they find anyone else to work there?

jevind / 4/4/2012

So far, so good

Since I moved to Houston in 2008, I`ve had about 10 experiences with Greenway, and I feel like I`ve been treated fairly. Initially, I purchased a ""new to me"" vehicle, and over the past 4 years, I`ve visited the Service & Parts Departments quite a few times. I have been the most impressed with Mark Keilty in Sales & Derek Hightower in Service. Being a woman, I`m hyper sensitive to people trying to take advantage ... view moreof my lack of negotiation & mechanical skills, and I`ve consistently found that both Mark & Derek are very respectful of my comfort levels to present a ""no pressure"" sales approach. Yes, I`ve found that the dealer is easily 20% more than other German repair shops, but these guys really seem to know what they`re doing...and the loaner car option helps, too. : )

LaceyFrills / 1/28/2012

Buyer Be Very Aware!

I recently purchased a used Lexus RX350 from this dealership. The car is very nice and I paid cash. I was specifically told that the dealership is actually owned by AutoNation and that they had the capacity to service all makes. I commented to the financial officer that it would make servicing easy for me since I lived close by. Well, today the car needs servicing and now they have completely changed their tune and a... view morere refusing to service it. It is very obvious that these people will tell you anything to sell a car. If they hadn`t made this spiel such a selling point, they might have been able to convince me that they never said it, but it definitely was one of the factors in my decision to buy the car. DO NOT TRUST THEM!

houstonian2000 / 10/7/2010

AUTO PURCHASE DISASTER

Mercedes Benz of Houston Greenway Complaint Auto Purchase Disaster - Auto Purchase Vehicle Purchase Location: Houston, TX Mercedes Benz of Houston Greenway Auto Purchase Disaster BEWARE if you go to purchase autos from Mercedes Benz of Houston Greenway location. They have the same owners as the Houston North location. We purchased a 2007 Lexus from the Greenway location. The salesman pulled th... view moree books and keys one afternoon and was told my wife would be there the next morning to sign papers. She arrived the next morning, SIGNED the papers, and went to financing. While in financing, a disturbance broke out in the dealership. My wife found out a few minutes later the reason for the commotion. The dealership informed us they had sold the vehicle to someone else the night before. This was AFTER the keys had already been pulled for us BEFORE that alleged buy. Here is one of the important points. Per the dealership personnel, they were paying $4,100 more than we were. So it became a "violate people`s legal rights to turn a buck." The dealership manager called me and admitted they had a LEGAL problem. He stated, "I am going to make it right for you." He went on to say that the buyer had until 4 PM to show up to complete the purchase. He said he would call me if they were not there by 4 to allow me to make the purchase. Dealership personnel (including this manager) have admitted this buyer did NOT show up by 4 PM. Yet he didn`t call me. He EVENTUALLY completed the deal for all the extra money. The manager then said he would sell me a car at cost (or 2, as we wanted to buy 2) to "...make it right, because we don`t do business this way." To make a long story short, they NEVER did. They have continued to try to sell autos to us for more than TRUE COST...even reneging on a verbal $ deal we made to remedy this nightmare waste of time. By the way, the supposed "make it right deal" reveals the nature of the dealership. We agreed on a vehicle to test drive. When they finally had it available to test drive, it was 3 days later. Yet it had a SPARE TIRE, A 2ND GASHED TIRE, A PAINT PROBLEM ON THE TRUNK, AND WAS FILTHY. BEWARE, BEWARE!!!! They clearly have no intention of making this right, and the attitude reflects such. I have attempted to let them make it right, but they have shown no intention to do so. Use this post to warn your e-mail address book of this dealership. To not do so could have your friends experiencing the same waste of time and money. DO NOT ALLOW THEM TO DISRESPECT YOU BY EVEN VISITING MERCEDES BENZ OF HOUSTON GREENWAY. Dealership Cons: Dishonest, Lacked Integrity, Lacked Respect for Customers

thetaxterminator / 8/23/2008

mercedes benz of houston greenway auto purchase disaster

BEWARE if you go to purchase autos from Mercedes Benz of Houston Greenway location. They have the same owners as the Houston North location. We purchased a 2007 Lexus from the Greenway location. The salesman pulled the books and keys one afternoon and was told my wife would be there the next morning to sign papers. She arrived the next morning, SIGNED the papers, and went to financing. While in financing, a dist... view moreurbance broke out in the dealership. My wife found out a few minutes later the reason for the commotion. The dealership informed us they had sold the vehicle to someone else the night before. This was AFTER the keys had already been pulled for us BEFORE that alleged buy. Here is one of the important points. Per the dealership personnel, they were paying $4,100 more than we were. So it became a ""violate people`s legal rights to turn a buck."" The dealership manager called me and admitted they had a LEGAL problem. He stated, ""I am going to make it right for you."" He went on to say that the buyer had until 4 PM to show up to complete the purchase. He said he would call me if they were not there by 4 to allow me to make the purchase. Dealership personnel (including this manager) have admitted this buyer did NOT show up by 4 PM. Yet he didn`t call me. He EVENTUALLY completed the deal for all the extra money. The manager then said he would sell me a car at cost (or 2, as we wanted to buy 2) to ""...make it right, because we don`t do business this way."" To make a long story short, they NEVER did. They have continued to try to sell autos to us for more than TRUE COST...even reneging on a verbal $ deal we made to remedy this nightmare waste of time. By the way, the supposed ""make it right deal"" reveals the nature of the dealership. We agreed on a vehicle to test drive. When they finally had it available to test drive, it was 3 days later. Yet it had a SPARE TIRE, A 2ND GASHED TIRE, A PAINT PROBLEM ON THE TRUNK, AND WAS FILTHY. BEWARE, BEWARE!!!!

thetaxterminator / 8/22/2008