Ray Huffines Chevrolet, Inc. / Murphy, Texas

Rating: ★

New Car Dealers, Used Car Dealers

Address: 1001 Coit Rd, Murphy

Postal code: 75075

Phone: (972) 867-4000

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Reviews:

I gave Ray Huffines Chevrolet a call Tuesday July 16th, 2013 in the later afternoon to let them know I was heading on in. We got there and informed Mark Ackerman that we wanted to test drive the Camaro. He stuck my 240lb husband in the little bitty backseat refusing to get in the backseat because he (the sales rep) was scared. Well, when you take a test drive in a Camaro you`re wanting to experience power, correct?... view more Mark said I had to follow a specific route that limited me to 40mph zones. Really? So much for trying to test out the power in the car. We returned back to the lot Mark informed us that if we wanted to stay with a good car to vear away from Chevy as Nissan, Toyota and Honda are better. Quite odd a sales person doesnt stick by the product he sells. Mark introduced us to his manager Darren Davis before we headed out the door. Darren Davis sat in the backseat of a 20-30 minute test drive in a 2014 Chevy Impala and up talked himself how he once worked at Boardwalk. We returned back to the lot at 10pm and he said for us to leave our car at the lot and to take the Chevy home to break it in as he was more than assured we would get the car. He did not have a business card for us to take with us nor the new fax number to Ray Huffines for me to fax in the paperwork, but he said no worries that he would text it to me first thing Wednesday morning. wednesday morning no text, i had to call and get it from the receptionist. I had Capital One fax to Darren at 930am our financial paperwork which I confirmed with Ray Huffines front desk receptionist that it came across and that she put in on his desk as requested by Darren. My husband called and left a message for Darren that evening to give us a call back as he never did. Thursday my husband left a voicemail for Darren the MANAGER and he never called back, so my husband left another message, but written with the receptionist to pass to Darren and never received a phone call back. Later Thursday I received a phone call from a third party company that Ray Huffines pays to retrieve reviews about customer service. It wasn`t too pleasant. Mind you, I`m still rolling around in their brand new 2014 car. Friday comes around and my husband nor I received a phone call from Ray Huffines. I received another phone call from the 3rd party service paid by the owner of Ray Huffines for another review. So I "big time" complained about the lack of communication. Friday night after complaining, I received a phone call from Mark, ghasping "Oh, i bet you thought we forgot about you....." My thoughts...well, you did. He stated we were not approved for the car to go ahead and return it. The car was at $37,200. We got their Saturday at 11:30am, They tried putting us in a lower model impala, chrome trim to aluminum trim that was damaged on a brand new car with 175 miles on it with scratches on the inside plastic. Cheap horrible LT2 car for 3k less missing a lot of function and look of the LTZ. I told Darren it was damaged and he shrugged his shoulders and said hmm...that`s interesting as if he didn`t care. Then I told Darren that I was returning the Impala and not going into the lower model and he shrugged his shoulders. Then I said, i think we are going to Dodge and walked out the door as he SAID NOTHING but shrug his shoulders as he didn`t care. Dodge in Mckinney was fabulous. Great customer service and they got the loan approval to buy a Challenger SRT-8. Look up the price on that! Chevrolet didn`t care enough to try and get us in the 2014 37k sedan, but dodge got us into an 6.1 Hemi SRT-8 loaded. I highly advise that you see another Chevrolet dealership before wasting your time with Ray Huffines as we wasted a week.

Kiralaxton / 7/22/2013