Service King Collision Repair / Kirby, Texas

Rating: ★

Auto Repair & Service, Automobile Body Repairing & Painting

Address: 2317 Pat Booker Rd, Kirby

Postal code: 78148

Phone: (210) 658-7465

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

Service King, Pat Booker Road, Universal City,TX location. Horrible experience. Took truck in July 8 after it was broke into and stereo busted out of the dash. Still dealing with Service King and it is August 20. Needed door repair, new dash and stereo. First they lied about when work was done. The custom stereo was reinstalled by another company quickly, and SK told me the door work was done on a Wednesday a... view morend they were waiting on dash to arrive. I went by on Friday, the door was painted but no new lock or door handle, I could see right inside the truck and it had rained. Plus the parking lot was not paved so the truck was full of dust. The next week SK told me the dash had arrived but it was not installed that week. When I called Friday, they said Tuesday, Wednesday at the latest. I went by Wednesday at the end of the day and the dash isn`t in yet, am told come back tomorrow. Thursday at 5:30 I arrive, wait 30 minutes and get truck. The door paint was bad, runny at bottom and still shows chips. Missing a AC vent, they tore the upholstery on the sun visor, broke a compartment on the headliner, oversprayed paint on the nerf bar and clear coat on both windows and put the antenna back on without tightening it so it almost fell off. Then when I lowered the window the first time the motor fell down inside the door and it was rattling around inside. I then noticed the clips holding the inside door panel were broke and there was a 1 inch gap between the panel and the metal door. The truck was dirty inside, clippings from wires and pieces of the dash all over and it needed to be cleaned due to the dust coating everything. Didn`t even sweep off the dust on the mats from working on it in an unpaved back lot of the shop. I got the truck back August 6, but still waiting on the reupholstered visor which should be done today. Manager was very apologetic and tried to make it right but after waiting two more weeks for the visor, I think I have been more than patient with this company. I also think they should have refunded some of my deductible.

btesty / 8/21/2013