Grand Imports / Jonestown, Texas

Rating: ★

Auto Repair & Service

Address: 15705 Connie St, Jonestown

Postal code: 78728

Phone: (512) 733-5399

I purchased brand-new rotors for my Honda, and I had Grand Imports install them. After completing such repairs and test-driving my vehicle, the person in charge at Grand Imports contacted me to let me know that the car ""still vibrated like crazy when braking,"" and she emphatically stated that it meant that the rotors were warped right out of the box. Up to this point, my vehicle still had the old brake pads inst... view morealled. Grand Imports would charge me $290 to true all four rotors. I contacted the rotor company for options on how to get my rotors fixed. The said company requested some measurements on the rotors to determine if they were in spec. Because Grand Imports had told me that the source of the problem was warped rotors, I requested that it take those measurements. Grand Imports charged me $49 for this service. Meanwhile, Grand Imports had advised me that my brake pads should get replaced as well. Initially, I authorized the charges to true the rotors and install new brake pads front and rear as well; however, because I needed to deal with potential warranty repairs or exchanges on the rotors, I quickly got back to Grand Imports and requested that the rotors be left alone, as is, and to go ahead with the installation of new brake pads all around instead. I decided to drive the car with the new brake pads to determine what level of vibration when braking remained and I also needed to follow up with the break-in procedure for the rotors recommended by the rotor company. Total charges for all these services at Grand Imports came to almost $700. I picked up my car and started driving it around following the braking instructions from the rotor company to break-in the rotors. I did several aggressive stops, drove around for two hours, and no matter how hard I braked or how many times I did it, I never felt any vibration coming from braking. Indeed, the braking on my car was silky-smooth. I did not detect the slightest vibration whatsoever. Everything was perfect. Because I did not find any problem with my car, I immediately notified the person in charge at Grand Imports of my findings and requested a $49 refund for the fee to measure the rotors. I am glad that I did not authorize the $290 repair to fix the apparently ""warped"" rotors!! To my surprise and big disappointment, Grand Imports refused to refund me the $49 because I ""requested that charge."" Indeed, I authorized the charge, but I did so solely and entirely on clearly incorrect diagnosis and advice given to me by Grand Imports. My car brakes are perfectly fine. There is no noticeable vibration when braking. Surely, the new rotors eventually will need turning due to wear and thermal stress. All rotors eventually do need that. Right now, they do not need repairs of any kind. Grand Imports indicated that after installing the new brake pads, that the mechanic still felt some vibration. Well, I have driven my car for almost 20 years, I know it very well. It DOES NOT vibrate at all. The brakes are fine as is with new untouched rotors and new brake pads. Grand Imports can argue until the cows come home over what level of vibration, if any, remains. Bottom line, my car DOES NOT vibrate like crazy, DOES NOT vibrate at all when braking. It is perfectly fine. Grand Imports position that the vehicle still has ""some vibration"" apparently detected only by its mechanic is a ridiculous, silly, and inconsequential argument akin to someone who would do whatever it takes to not acknowledge and own up to his or her mistakes. I have no problem with paying all the charges incurred in the installation of the rotors and brake pads, but I have a big problem paying Grand Imports $49 for a service that my car clearly did not need. Again, I authorized the charge due to bad advice given to me by Grand Imports. Grand Imports refuses to refund that charge. That is the crux of this issue. I will not take my vehicles to this place

Bigsky / 10/9/2011

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