Baker Nissan North / Jersey Village, Texas

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 19630 Northwest Fwy, Jersey-Village

Postal code: 77065

Phone: (281) 890-5656

this dealer sucks and the same goes for all departments of the dealership, including the body shop. I was in a car accident (while pregnant mind you) and the person who hit me was the guilty party. their insurance would be paying for the entire accident and they had baker jackson nissan north as a ""preferred body shop."" i thought it seemed like a good choice considering it was a nissan dealer and my car was a nissa... view moren. after three weeks of having my car (i was rearended and pushed into the car in front of me so only had rear bumper and front bumper damage), we finally picked up my car. we asked what would happen if we got down the road or noticed a little later that something was still not right with the car; be it the alignment or whatever. they simply said ""bring it back!"" within an hour after picking up the car, we realized that the left side of my steering wheel controls weren`t functioning. a feature that we definitely knew were working before, during and even after the accident because the buttons controlled the blue tooth and stereo controls of the car. we immediately brought it back to explain, and they quickly brushed it off as ""not being part of the accident"" and advised that it was too late, our ""claim was already closed"" with the third party insured. we would tend to agree that this problem wasn`t related to the accident itself. HOWEVER, it was DIRECTLY related to the fact that Nissan had my car torn apart for 3 weeks and likely didn`t put it back together properly (missing a sensor or a fuse, likely something very simple.) they refused to even look at my car to diagnose why the controls are no longer working. we are still dealing with this mess without resolution (fighting with Nissan, with the third party insurance company, etc.) no matter if we receive positive resolve, the fact that this happened, the way we were treated in the meantime and how difficult they were overall, I would NOT recommend this dealer to anyone nor their body shop. i feel like the whole thing is quite a scam, and probably what they do to ultimately get more money. soon after, i spoke with a family member that advised a similar situation had happened to her.

amieg25 / 1/14/2012

Enjoyable process throughout. They seemed to take a lot ofmtimentonactually educate the employees on there products, they could answer just about every question I had. I also had a few things to be added to the car later and they actually CALLED and scheduled it for me, I didn`t have to call and bother them! Overall I reanny enjoyed it, they seem to actually try and make it as pleasant as possible. I would recommend... view more them.

Cgreen / 11/2/2011

We`ve had problems with Baker Jackson North AND Peacock in the past. We prefer Mossy, but they didn`t have the car we wanted and this one did. After spending several hours out there trying to switch the least we had out, my husband was told he had good credit/payment history but there were no lease specials and they couldn`t trade the current lease in for a new lease. They aren`t desperate to sell cars, apparently be... view morecause they just don`t do anything. They also said you have to have a 700+ credit score to lease and my husband has been leasing for years (even before his credit was developed). Other dealerships like Mossy care about catering to their loyal customers, but this one doesn`t!

RTZ / 2/18/2011

The team at Baker North made my first time car buying experience one in a million. My Partner Janet and I felt no pressure to buy now and make hasty decisions. My sales rep, Paul Morgan, walked me through every detail of their car choices, financing options, and what to expect as I made my final transaction. With no gimmicks and no tricks, Paul found a way to get us in the car we chose {Rogue} with a GREAT rate {6%},... view more and payments that are within our budget. I would recommend him to ANYONE!?! Paul stayed involved in the entire process and set up some features for us and showed us others before we left.
The lengthy process of financing and registration was handled very well and to our satisfaction by Brian Le, the financial advisor.
This company overly and abundantly exceeded my expectations; I will most defiantly continue purchases with them.
The subsequent trip haome to Louisiana and since has proven what a great choice we made and what a wonderful purchase the Rogue is for us.
THANX GUYS!?!?!?!?!?

R Lavergne / 1/24/2011

The team at Baker North made my first time car buying experience one in a million. As a young female I felt no pressure to buy now and make hasty decisions. My sales rep, Cory Jackson, walked me through every detail of their car choices, financing options, and what to expect as I made my final transaction. With no gimmicks and no tricks, Cory found a way to get me in the car I liked {SENTRA} with a GREAT rate {8%}, a... view morend payments that are WELL within my budget. I would recommend him to ANYONE!?!

Yet great service didn?ˆ™t stop there?ˆ¦As I prepared to make the purchase my ultimate choice in color and trim was unavailable on their lot. After my sales rep Cory told his sales manager U.V. my dilemma he was on the job. Within minutes the car of my dreams was in route from another dealership to their location. During this time I finalized all my paperwork and a seemingly dreadful task was made incredibly easy and full of laughter with Brian Le, the financial advisor.

This company overly and abundantly exceeded my expectations; I will most defiantly continue purchases with them. OH and the car run great?ˆ¦THANX GUYS!?!?!?!?!?

Just Jazzy / 1/23/2011

My car buying experience went very well. I was very pleased with the courtesy and patience of the staff particularly Cory. Cory answered all of my questions and eased all of my concerns. I appreciated that very much. I dreaded the whole experience but he made it all worth while.

tuffc / 1/21/2011

As a recent college grad and first time car buyer I was a little nervous when I decided to purchase a new Rouge. After looking around online I was contacted by Cory. He was very helpful over the phone so I decided to go in for a test drive. Everyone at Baker Nissan was very helpful and patient as with me as I made my decision and helped me get a good rate on the car I wanted. I love my Rouge and am so happy with ... view moremy experience at Baker with Cory!

bears0000 / 1/18/2011

This place is hell full of fat asses showing their attitudes of how good they want to run their business, right from the CEO to the sweeper working here. The worst people I came across during my visit(s) where the service advisors and the cashier lady. Service advisors are rude, and if you get up ask them of how long should it take for a simple oil change, they will say few minutes. And their few minutes is more than... view more 45 minutes. I went for an oil change recently, and it took them 2 hours for that. I saw people coming in after me and going out, and I just sat there for two hours waiting for my car. And when they told me the car is ready, they got me the wrong keys and car!! Can you believe that??And if you fail to respond to the overhead call the cashier makes to you, she`s gonna yell at you when you see her. So if you are getting your service here, make sure you don`t put your headphones on sitting in the lobby. This is just the summary of one of the many bad experiences I had with this place. Never gonna go back to this place!

Nissanhater / 3/17/2010

My husband has a lease on his car and we went into this place looking to turn the car in early so he doesn`t go over his mileage. They seemed ""bent"" on not taking the car back, or selling him a used one/helping him buy this one out. They obviously take great pride in someone going over their mileage so they can make an extra buck. This shows poor customer service and shows how tacky this dealership and the other Ni... view moressan`s in Houston really can be. So, here he sits with this car that is about go to over its mileage and Nissan doesn`t want to help him.

Mb2923 / 3/7/2010

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