Randall Reeds Park Cities Ford / Irving, Texas

Rating: ★★★★

15 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 3333 Inwood Road, Irving

Postal code: 75235

Phone: (888) 363-6894

We Are Here To Serve!

Randall Reed`s Park Cities Ford of Dallas is a New Ford Dealership that offers a wide range of New and Pre-Owned Fords. Park Cities deals in various cars, sport utility vehicles, vans and trucks. Its inventory of new vehicle includes models of Ford, such as F150, Escape, Fusion, Focus, Mustang, Explorer, CMAX, Fiesta, Expedition, and Taurus. It also deals in Used Cars, such as Chrysler, Dodge, GMC, Isuzu, Honda, Lincoln, Mazda and Hyundai. It provides various other services that include credit applications, financing options, and online ordering of parts and accessories to its clients. The dealership also has a Service, Body Shop and Parts departments all in one place.

Categories:

Auto Repair & Service, Car Wash, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers

Payment:

debit, check, all major credit cards, financing available, insurance

Services/Product offered:

New Ford SalesCertified Pre-Owned Ford SalesUsed Car SalesFull Service Repair DepartmentFull Service Body ShopFully Stocked Parts Department
Air Conditioning Systems Alignment Alignments Alternators Auto Parts Body Repairs Brake Parts Brakes Car Rentals Engine Repair Engine Service Estimates Filters Fluid Changes Flushes Internet Sales Maintenance Performance Parts Rebuilding Rental Cars Repairs Sales Starters Trade-Ins Accepted Transmission Filter Transmission Parts Transmissions Tune Ups

Open hours:

Mon - Sat 7:00 am - 9:00 pmSun Closed

Brands:

Certified Pre-Owned Ford, Ford, New Ford, Service Repair & Warranty, Used Cars

Amenities:

Free WiFiOn-Site Starbucks Java StationOn-Site Allstate InsuranceOn-Site Enterprise RentalService LoanersFree Service Car Wash

Associations:

Randall Reed`s Park Cities Lincoln
World Class Automotive Group

Languages:

English, Spanish

Reviews:

DO NOT GO TO PARK CITIES FOR S...

DO NOT GO TO PARK CITIES FOR SERVICE OR BODY WORK!!! I have been to Park Cities Service 3 times for the same repair work. They basically have made me diagnosis the problems... I am not a mechanic. I am a female and I know absolutely nothing about cars, but evidently I know more than there mechanics do. And as I said I have been 3 times and am still having the same problem. So far they have screwed my insurance compan... view morey out of $4700 and haven`t done a thing about the problem. The paint and body department is just as bad if not worse. My car was in the shop for 2 1/2 months for repair work that should have been completed in less than 30 days. They told me that it would be done. I called and they said it would be done the next Monday. I called that Monday and they said it would be done Wednesday. I called Wednesday and they said it would be done Friday. This went on and on for 2 MONTHS!! Part of the reason for the wait was because they sold my doors to make themselves $$$ on them not realizing they would need some parts off of the doors. When I got the car back my door panels were cloth instead of leather. My entire car is leather and the Manufacturer was called by me and they said that based on the vin and model of the car if Park Cities had ordered the correct panels they would have been leather. But per Brad the body shop manager my car shouldn`t be leather. Basically he didn`t want to admit they screwed up yet again. Long story short I had to take my car back AGAIN to have the correct door panels put in. Basically, I am still having the same mechanical issues after 3 times of having it fixed. With all 3 times taking wayyyyy more time than it should have. And the body shop is horrible. Avoid Park Cities Ford service and body shop. They are horrible and will take everything they can from you and your insurance. Oh and if this site would let me they wouldn`t get any stars!!! UPDATE!!!!! After getting my car back a week ago and thinking everything was great I learned that my car is STILL NOT FIXED!!! This place is horrible. DO NOT GO TO PCF!!! After having over $17,000 worth of work done you would think the car would be fixed. I could have bought a new car with all the $$$ that was spent at this place and yet still NOT FIXED!!!!

Jessica A. / 11/10/2013

Buying a new car is always a chore for me. I don`t enjoy all the hoops to jump through before and after you agree to a price. Park Cities does better than most for keeping the process smooth. If you are buying a ford this is where I would send you to first.

Brian M. / 8/17/2013

Internet Sales

Internet/email sales arrangements even arranged a test drive and appointment to purchase car. Car was sold before I arrived and after the test drive. Relocated to Dallas for a job. Using my daughter`s car while she is out of the country participating in an internship. Need a car for work so researched dealerships and felt comfortable with Internet salesman. He was responsive and helpful over email and the telephone. ... view moreHe found me a certified vehicle which met my budget and got me pre approved over the phone in one day. I scheduled time same afternoon to test drive car and seal the deal. Before scheduled appointment salesman emailed me to let me know that Finance Director whom brokered my deal had all the paperwork in his office and had left for the day. Thus, he would get all my ppwk in the morning for me to come in and close deal. Great, right? Well I didn`t wait until the next day to test drive car I made arrangements for a test drive that evening to make sure vehicle would work for me and in an effort to keep the ball rolling. I confirmed with salesman I wanted the car and would be in the following day after work, 4:30pm, to close the deal. Great, right? Well at about 3:45pm the following day I received a call and an email from salesman that the car had been sold!!!! Salesman was very apologetic and informed me latter action was out of his control and that he too was under the impression that car was already sold to me and contract had already been written up and approved for my review and signature. To say the least I was very upset. Met with sales manager and general manager today. Now, I am just waiting to see how this dealership will make this right. I will update post after I hear back from dealer.

nperrin / 8/5/2013

Stan was very respectful and honest. We definitely had a great experience!

MartinFl00 / 7/27/2013

My experience at Park Cities was excellent. Stan, Greg and Chris and everyone I had a pleasure of meeting in regards to receiving my Lincoln provided me with quality customer service and treated me with utmost respect.

JackP06 / 7/6/2013

The salesperson, Travis, is the ONLY reason I stayed, shopped there, and eventually bought a vehicle from your dealership.

Jonathan006 / 6/13/2013

EXCELLENT! The staff was very helpful and pleasant to deal with.

LauriePan / 5/21/2013

Went above and beyond to make my buying experience convenient and enjoyable. My sales person was very knowledgeable and listened to what I wanted in a vehicle.

MarieChamb / 4/26/2013

MarieChamb / 4/25/2013

I really enjoyed working with the whole team. Relationships are important for return customers and he has the right personality! Thanks!

BeatriceH5985 / 2/29/2013