Lake Houston Automotive / Humble, Texas

Rating: ★

Automobile Parts & Supplies, Auto Body Parts

Address: 7625 Fm 1960 Rd E, Humble

Postal code: 77346

Phone: (281) 852-3677

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Reviews:

Lake Houston Automotive

I took my 2000 Ford Ranger 4X4 in for a vehicle safety inspection , I checked all my bulbs, fluids and wiper blades whole 9 yards ...I took it to Lake Hoouston Automotive just south of Kroger on FM 1960..First thing this cat named Rick Quesada asked was who did my service work .I told him I did , he said we`ll you know we have a full line sevice dept. Yeah right .

I waited patiently when after a long while I s... view moreaw my truck driven around to the parking lot..I walked out there and saw it had the old inspection sticker , meaning it had not passed ..... I asked why it failed and this other cat named Britton Jensen; called himself a state inspector said here I`ll show you he said backlash on your power steering and oil leak in your master cylinder ..I didn`t know we had to wash out the engine compartment !!
So I asked what the ""nit picking"" was about and this one dude said "" I am a state inspector i`ll show you "" so he takes the steering wheel and says you can`t have anymore than 2 "" play and your master cylinder has leaked !! Truck has 88009 miles anyway I expressed my disagreement with them and they got very defensive .. so here`s the thing monday I will talk with their boss but in the mean time if you don`t want your engine ""nit picked"" then do not take it to Lake Houston Automotive ..
Maybe I won`t talk to their boss but I will talk to Austin see why they let this clowns riup customers ouyt of tehir hard earned money.
I got the Warden go with me and we went back to tehplace , Rick decided he `d just give me my money back , good shot!!

No I`ll never go back neither will my 6 vehicles

FraggerMan / 8/7/2010

DO NOT BELIEVE A THING THEY SAY ABOUT YOUR CAR

I took my car to LHA because my right rear brakes were dragging and I was afraid to drive it too far from home - they are about 2 miles away. When I talked to the rep at the desk I told him I thought perhaps the caliper was sticking. He said they would look at my car ASAP and let me know what was going on. 2 hours later I received a call telling me that both of my rear calipers were bad, I needed one rotor replac... view moreed and another turned and new pads. I was also told I needed a front brake job. Total cost of the work? $1260!!! When I mentioned my son could do the front pads the cost dropped to just under $900. I told the rep I wanted to check for re-manufactured calipers and would call back. The first thing I did was call a dealership and verify the cost of the parts I was quoted. The markup from the manufacturers part cost was about 15%. I decided not to proceed and called the LHA rep back to inform him I was pulling my car out. Two days later I took my car to the dealership to have them look at the brakes. Imagine how angry I was when the dealership called me to let me know that there was nothing wrong with either rear caliper, one rear rotor needed to be replaced, and the front brakes could be done but not needed immediately. I was in and out of the dealership in under 1 hours for $301.54. After I pulled my car out, I remembered that LHA is or at least used to be run by the same management as Domestic Auto Experts. I had a major run-in with them about 3 years ago where they had to replace an engine and transmission at their expense because their mechanic screwed up my car. I wish I had remembered this before I took my car to LHA or I would never have let them touch it. I will never take my car to either business again. Lesson learned, a dealership is almost always the best way to go.

diblazi / 12/4/2009

Lake Houston Automotive pressures customers to purchase products not necessary for the normal mainte

Lake Houston Automotive ""sells"" unnecessary products to unsuspecting customers for the sole purpose of creating additional revenue. Their mechanics do not know the specifications of vehicles (insisting that a Honda needed an oil change every 3500 miles under normal operation while the manufacturers standard is every 7000 miles) and perform such maintenance prior to the manufacturers recommended intervals. Additio... view morenal ""maintenance"" is usually recommended running into the hundreds of dollars for work that is probably not needed or at best needed several hundreds of miles later.

At one point a rear brake job was recommended for my `05 Accord. Normally I have operations like that are performed by the dealer. Upon checking with the dealer I was told the brakes were fine; having a minimum 30% wear left. The dealers price was cheaper that Lake Houston Automotive.

When I attempted to discuss my concerns with the individual who stated he was the store manager, he immediately became defensive, continually interrupting any points I was trying to make. The conversation went no where.

I would not recommend this business to by worst enemy (or my ex-wife).

JBDavid / 10/14/2008