Fredy Kia / Houston, Texas

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 11311 Gulf Fwy, Houston

Postal code: 77034

Phone: (713) 941-3600

Categories:

New Car Dealers, Auto Repair & Service, Automobile Body Repairing & Painting

Open hours:

Hours Mon-Fri: 6:45 AM - 9:00 PM Sales Sat: 9:00 AM - 9:00 PM Sales Sun: Closed

Brands:

Pennzoil

Extra phones:

(713) 961-0600

Reviews:

This is the worst experience that I have ever had at a dealership, the salesman Ray told me that I was approved and to go ahead and come in to pick up the car! I told him to make sure that this was a sure thing because I didn`t have a car and that it would cost me $60 to take a cab over there, he said that it was okay to come in. When I got to the dealership it got worse, Ray told me that he couldn`t get me approved ... view moreand that he was sorry. I said just reimburse me for the cab and I`ll be on my way but Ray and the manager Danny told me that they weren`t going to give me my money back and that I was out of luck! I called the police but they said it was a civil matter when it really should be criminal for what they did! These people think that it`s okay to play with peoples lives and money!!! I have reported them to the Attorney General and the Better Business Bureau for Fraudulent Business Practices! Stay clear from these Liars and Crooks!!!!!

licea.mike / 7/6/2013

First car!

Fredy kia is the best! I got my car from there 1 month ago. Mike Houston was our salesman and he is awesome. He was straightforward about the price of the car from the start and the service was quick and efficient. They gave me the best price too! It was my first car and I was anxious, they even helped me setup my insurance. Overall, it was a great experience! Highly recommend. :)

nidhij / 10/25/2012

Editorial review from Citysearch

I pretty much NEVER write reviews, but felt like I needed to warn consumers. This place is filled with liars from the sales people all the way down to finance and the operations manager. Do not believe anything they say. When you need something good luck getting them to call you back. They have absolutely the worst customer service I have ever experienced and would not refer anyone to go here.

maryb702780868 / 6/25/2012

This place in unbelievable!! Everything

This place in unbelievable!! Everything the other bad reviews state below are 100% true, this is definitely a dealership to avoid at all costs. Fredy Kia approached us from an estimate of vehicle value I did on the Kelly Blue Book website. Somebody called us and made an appt that they had no trace of when we arrived. We only went in to get information for a leasing deal that we have to end and what our options were... view more. We left there on Saturday having been told that ""we were not leaving without them selling us a car"" trading in the leased car with paperwork to buy a new car on the following Monday. It turned out after a VIN Number search of the vehicle from the buyers order that the car was not theirs to sell and did not even appear to be the vehicle they were going to sell us. They offered us an APR of 4.99% that went down to 3.99% over 4 years when we queried it. I returned to collect my car as the deal was awful and non existant and I had to fight to get my key back! Luckily enough I had a spare and we had located where they had parked our exchanged car . In the end I just took the car and would have waited for ever to get the spare so left without it. I am disgusted at the attitude of the Salesman and the 2nd member who was running the numbers. A Very Bad Deal and terrible Customer Service. We ended up buying from Westside Kia who had the vehicle Fredy Kia were trying to sell us and in fact instead of being offered just one car with the spec we wanted we also got the color we wanted and the full spec with a $2,500 rebate and 1.9% APR. Go to anybody but this one you have been warned! I wish I had seen this before going in there.

beverleye123 / 6/4/2012

worst place to buy a car.

please please do not go there to buy a car. i went there looking for a car and they lied to me about the price and about the history on the car. and to top it all off the loan they wanted to give me was at 15%. i was already aproved for a loan through my own bank and told them that i was going to go with them. they went ahead and put the loan through with well fargo even after i told them not to several times. even ... view moreafter several tries to get them to admit there mistake they will not own up to it. the car will not stop leaking oil i have been up there three times to try to get it fixed with no luck. so all i ask is that you avoid the place all together if you want to be treated with respect after the car has left the lot.

bockerick / 5/9/2012

Scams and Lies. AVOID AVOID AVOID!!!!!!!!!!!!

First off be skeptical about everything they say and do. They do not tell the truth about anything. For instance with such a small inventory compared to other dealers in the area they have more reviews (all 5 stars) in 1 month (Jan 2012) than bigger dealers have in years. With my experience, i am 100% sure these are false reviews done by Freddy Kia employees. Second you cannot get a car there for less than MSRP. ... view moreAs a matter of fact you cannot get a car for less than $1,000 OVER MSRP. They add 3K of addon like ID Theft Protection and Etching your VIN number into your glass. They claim their cost on the etching is $400. I googled it on my android phone while I was there. That price was a lie by 10x to 20x their cost. The other thing in their 3k add on package is that they waxed the car and scotch guarded the fabric. Another is that they used Nitrogen in the tires. Yes nitrogen is slightly better than the air we breath which is only about 78% nitrogen, but not $500 better. My list goes on. I had been shopping around. I knew I qualified for Kia Motors Financing at two other places. Freddy Kia tried to tell me that I did not, but they found another financing I qualified for. Which is 2% higher and does not include the $1,500 rebate Kia Financing was offering. Their internet sales shows rebates on their cars with no details and they will not explain them to you until you get there. When you get there you find out these rebates are the sum of all possible rebates you can get, even though some conflict. So they show a total of 6,250 rebates on the car on the internet. I get there and I only qualify for $2,000 and they try to lie to me and say that I don`t qualify for $1,500 of that, as i mentioned above. I knew the cost of the upgrades I wanted. They are available on the Kia webpage. They tried to quote me prices on the upgrades about 25% than MSRP, which already higher than their cost. The next scam they try to pull is that they will give you a quote and print it out. They want you to initial it before they will process your credit. This also includes an estimate of your trade in, that they will drop down on later. Well when you initial that you want to start the process, they try to use this against you when you decide you have had enough of the other scams and try to leave. They double team you by having one person ""run the numbers"" while you sit there with the other one who is still trying to sell you the 3k in scam add-ons. They double team you again and tell you that you already signed to buy this car. Even though you only initialed to get quotes and run credit. Even at the end when I got fed up and told them I was tired of scams and let it slip that I had a price from another dealer already. They up and beat that price by cutting out the bogus prices that they had added and tried to convince me were real. By then I was at the point that even if they sold me a car for $2,000 less than another dealer I would not buy it. There is no way I would think their repair or warranty work department would be any less of a scam. I have read about the cliched car buying experience and thought it was a little over the top on what you could expect. Well these guys even one upped the cliche. I personally do not think these guys will be in business for the length of the warranty on the cars they sell. Considering the Sorento has a 10y 100k warranty, I see no chance Freddy Kia will be around that long.

SRod1706 / 4/14/2012

my first new car

I got a nice trade-in, a good interest rate and affordable monthly payments. I hate spending money, so buying a new car wasn`t high on my list of things to do, but salesman Mike Houston was fair and honest with me and knows a LOT about the cars he sells. I haven`t tried their parts or service department and I may wriet another review later, but for now, I am happy in my new Kia Soul.

dr9930 / 4/12/2012

Shocked, But Very Happy!!

I am shocked to read the negative reviews on here. I had a very good experience with Fredy Kia of. They were professional and friendly from the moment I walked into their dealership to the moment I walked out with the keys to my brand new 2012 Kia Soul. By no means did I have an easy credit situation for them to figure out and yet they managed to work with my score and budget to get me into the car that I wanted. The... view morey exceeded my expectations because they did not treat me like crap just because I have a low credit score that I am working to rebuild. That is more than I can say about other dealerships around here that just laughed at my situation. I am very happy with my new car and my experience and would highly recommend them to my friends, family, or anybody else in the market to buy a new car. Thank you for making my dream of having a new car possible!

jenn513 / 1/26/2012

Good People

Great service! Easy to deal with, I didn`t feel like I was stuck, I got to hold on to my car keys! I bought a used XB and I was in and out in what felt like no time! they got better financing then I could get through my own bank...just over all good people

rt580 / 1/21/2012

Satisfied with My Purchase

Bought my first car with Fredy Kia and I am satisfied with my purchase. Not only were they able to accommodate my needs and requests in a new car, they also worked hard to get me the best deal!! I have already recommended Fredy Kia to my family and friends looking/interested in purchasing a new vehicle :)

bgreen788 / 1/21/2012