Kevin Carter With Park Place Lexus / Highland Village, Texas

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1025 Preston Rd, Highland-Village

Postal code: 75093

Phone: (972) 423-7705

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

Purchase at Park Place Lexus

I couldn`t ask for a better experience with my recent purchase at Park Place.... My salesperson: Tony Acosta made everything easy.... he consistently followed-up and made sure everything was taken care of to insure the quick delivery of my vehicle... I have already given his name out twice to friends currently shopping for cars and I will definitely be back when I get ready for another car.

DavidAndrews / 4/30/2011

Truly Outstanding Experience

I worked with Brian Safianow in New Car Sales who was nothing but professional and friendly at every encounter. For such a large purchase, it took my wife a while (several months) to finally settle on the right car and then be sure everything was within our budget. We must have test driven a half-dozen vehicles with Brian who was very accommodating and long suffering :-). When it was all said and done, Brian set us u... view morep with a Certified, nearly impossible to find Starfire Pearl GS350 AWD... what a car! He was able to not only save us a lot of money but also got us setup with great warranty thru 125k miles and maintenance for 100k miles to give us worry-free driving for years to come at 2.9% for 60 months. Overall, my purchase experience with Park Place and Brian was Truly Outstanding! I HIGHLY recommend Brian and Park Place to anyone considering a New or Certified Pre-Owned Lexus.

jtr02a / 11/17/2010

Quality

Quality delivery and service. This is a reputable dealer and 2nd to none.

ypreviewbydennis / 10/13/2010

Excellent service

While shopping for a new car, my wife and I contacted a number of dealerships (competitors as well as other Lexus dealers) and had a several experiences that were just marginal at best. From start to finish the team at Park Place showed attention to detail, excellent listening skills and an overall professionalism that were top notch. The team should be commended for understanding what good customer service is an... view mored delivering it in spades.

gronmeister / 9/12/2010

Great Experience

This was the first time that I went to Park Place. I wasn`t sure what I would be in for but I was pleasantly surprised by the service. I thought that it might be a high pressure situation, but I couldn`t be more wrong. I worked with Adam and he was able to get me into a really nice new Lexus without making me feel pressured to buy.

Alan K / 9/3/2010

Exceptional Service

We will likely buy all of our cars from Jason Huber at Park Place Lexus in Plano. Jason is extremely professional and did not push us into a vehicle. He took his time, and helped us work through the financing to find the best deal for our family. My husband`s comment upon leaving the dealership was, ""For the first time ever, I do not feel like I have been taken taken to the cleaners by a car dealership."" We tru... view morely had an excellent experience and can`t wait for our new car to arrive in Dallas !

leslie Sharp / 8/23/2010

Excellent Service

I have sold a couple cars over the internet but have never purchased a car sight unseen. I had been warned about some of the questionable ""broker/dealers"" on the web and I was comforted by the fact that your dealership is a legitimate high line player and Herb Simonsen`s impeccable professionalism. You are very fortunate to have such quality members on your team. I will highly recommend your company and in ... view moreparticular Herb for his excellent service.

chodges1962 / 8/4/2010

Incredible Experience - Great dealership.

Bought my second Lexus from Park Place Lexus in Plano - experience was incredible. I found the car online from their website on my iPhone - awesome mobile site! The facility is really nice and the sales associate couldn`t have been more professional and accommodating. Returned my emails fast and we hammered out most details online. They made trading in my vehicle easy and gave me a pretty fair price. I HATE buyin... view moreg cars normally, however, I really have nothing to fuss about with Park Place. I will be a long time customer for sure.

andycage / 7/29/2010

Not all it could be, but I`m still here...

My dealings with Park Place Lexus have been good enough. Our purchase experience was good...well above average, but not amazing. Service WAS great!! I purchased my vehicle in 2007 and actually looked forward to taking it in for service. They actually sold gelatto in the little cafe, they had a wonderful kids room with a beautiful fish tank, free coffees, teas, waters; several sitting areas and reading materials, as w... view moreell as TVs. If you preferred to run other errands while your car was being serviced, they would provide you with a free rental car; you could come by any time for a free car wash; and if it simply didn`t fit your schedule to come in, they would bring you a loaner car, take your car in, service it, and deliver it back to you wherever you were (within a designated area...I think the metroplex). But NOW, they no longer provide loaner cars unless your car is in for major service, same with the pick up/delivery service. The gelatto is gone and so is some of the magic. The last couple of times I`ve taken my car in, they`ve called after I dropped it off to let me know that there would be additional charges for the service I`ve requested. They did (at least) seek my approval before proceeding, but it isn`t the same experience they provided just a couple of years ago. I`ve never had the same service assistant twice. They can look up my car/service record when I call in, but apparently can`t track who helped me last time?! On the plus side: every service has been performed to my expectations, within the time estimated, and I`ve never had to take the car back to have something that was ""fixed"" re-examined.

Dallas Shopper / 10/29/2009

Terrible customer Service

Salesperson was probably one of the rudest people I`ve ever met. He didn`t introduce himself. Very condescending like a typical used car salesman. We were shopping as a responsible consumer would do. We told him that another dealer had given us a really good price and wanted to see if they could do something around the same range. He said no. We told we would have to go back to the other dealer. The other deale... view morer is Sewell Lexus. He said ok and walked away..no thanks, no nothing. They`ve lost our business forever. Park Place Lexus will not wash your car for you if you brought from another dealer, but other lexus dealer will wash your car if you brought it from them. Seems like Sewell Lexus of Dallas is customer service oriented, but Park Place is not. BTW, the salesperson name at Park Place Lexus was John Pak.

bigdallaseater / 3/4/2009