911 Auto Center / Helotes, Texas

Rating: ★

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Parts & Supplies

Address: 8527 Bandera Rd, Helotes

Postal code: 78250

Phone: (210) 681-9111

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

Biggest Rip Off in SAN ANTONIO !!!! -$

I called them for a quote to compair to the dealership. They quoted me over $600 less..and they would have it towed from the dealership to their shop accross town. Little did I know that they would say anthing to get my vechicle there. They kept calling telling me I needed one thing or another...they ""estimated"" a part would cost about 30 bucks and it ended up costing $170...they blamed the economy. I ended up ... view morepaying almost $2000 for my repairs...but dont worry...they will offer you financing (at a crazy rate) if you qualify. These folks are great scam artists...dont let the pretty building fool you. THEY ARE A BUNCH OF WOLVES...BEWARE!
(especially the guy--martin)

terrance01 / 8/17/2011

911 TOOK MY CAR !

911 AUTO REPAIRED MY CAR WITHOUT MY CONSENT, CHARGED ME 3200.00 DOLLARS. I COULD NOT PAY THIS, THE COMPANY THEY GAVE ME TO CONTACT FOR LOAN, HAD NO FUNDS THEN WENT OUT OF BUSINESS. I LEFT MY CAR THERE, KNOWING THEY COULDN;T FILE A MECHANICS LIEN. I TRIED TO GET THE MONEY TO PAY. I DIDN;T KNOW MY RIGHTS, I CALLED IN JAN 11 AND WAS TOLD THE CAR HAD BEEN TOWED BY THE CITY. LIES, A SEARCH OF THE VIN NO. SHOWED... view more IT WAS TOWED TO ROOSEVELT PICK AND PULL, WHICH I BELIEVE IS OWED BY MARTIN G. I CALLED ROOSEVELT AND MARTIN G 911 CALLED ME BACK. I DID FIND OUT THAT I HAVE 4 YRS FROM TIME OF REPAIR. SO I HAVE FILED A LAWSUIT IN MY CLAIMS COURT FOR THE VALUE OF MY CAR. IAM CURRENTLY WAITING FOR COURT DATE, WHEN RECEIVED I WILL POST IT HERE. SORRY I DIDNT KNOW TO CHECK REPAIR SHOP S REVIEWS BEFOR THEY TOWED MY CAR. GOOD LUCK IN YOUR FIGHT WITH THEM. I HAVE SEEN MANY COMPLAINTS ON THEM.

DUPPED AT 911 AUTO / 5/12/2011

I WON SUITE AGAINST 911

I SUED MARTIN GUTERIZE AND 911 AUTO REPAIR CENTER LLL. MARTIN JUNKED MY 97 CAMERO IN SMALL CLAIMS COURT HE REPORTED HE HAD NEVER REPAIRED IT, YET WHEN I WENT TO HIS BUSINESS 2 MO AFTER THE REPAIR HE SAID I OWED HIM 3200.00 FOR REPAIR AND WOULD NOT LET ME SEE MY CAR, IF NOT REPAIRED HE COULD HAVE GIVEN IT TO ME THEN, HE DID NOT. THE JUDGE AT SMALL CLAIMS COURT AWARDED ME 5,000 FOR THE BLUE BOOK COST OF MY CAR, A... view moreND 500 LAWYER FEES. OF COURSE MARTIN HAS NOT PAID, HE IS A VERY UNDESIRABLE PERSON, AND AN DISHONEST BUSINESS PERSON. HE LIES ABOUT HIS REPAIRS, AND HAS UNFAIR BUSINESS PRACTICES. BUT IN THE END HE WILL NOT WIN. WHAT GOES AROUND COMES AROUND, MARTIN. AND GOD WATCHES EVERY THING YOU DO..

DUPPED AT 911 AUTO / 5/12/2011

Won`t Go Back EVER

So, obviously the reviews for this place run the gamut from great to sucky. Well, I had a sucky experience and, unfortunately, still am: I`ve had a Honda for 6 yrs and I`ve ALWAYS brought it to the dealer for service. It was time to replace the timing belt, which is expensive, so I thought I`d save myself a little $ by checking out other places. Not only did this place end up being more expensive than both what... view more they AND Honda quoted me over the phone, but the invoice was bogus. Even when I asked for an itemization (which they did not initially provide), you could tell it was total BS - not professional at all. And Martin was extremely rude and unprofessional to me. Even worse, afterward, my timing belt made that horrible, high-pitched screeching noise (you know the one - so embarrassing!). So I had to take it back twice to get that dealt with. Even now, it doesn`t screech, but it just sounds bad. Before I brought my car to 911, it didn`t sound like it does now. So, maybe I actually WILL have to go back again! But NEVER for anything else. I wish I had stuck with the dealer. I`ve learned my lesson. I won`t ever go someplace unless it comes recommended from someone I know. If you read ""BEWARE""`s review below, he pretty much sums my experience up perfectly. And they also let me wait there for 9 hours w/out offering to give me a ride home while I wait for my car. Thanks guys! PS - 3/9/11 - Today, apparently, I busted a head gasket, and had to be towed to a shop. You can guess where I DIDN`T go. While I was being towed by AAA, I brought up 911 (remembering my horrible experience last year), and the AAA tow driver knew all about 911 because he`s talked to/towed so many people who have had similar bad experiences w/them. We both agreed that we can`t imagine how they are even still in business.

mummer / 6/13/2010

Stayed true to promises (time and money)

Just had a timing belt replaced at this shop. They were considerably cheaper than the crooks at Pep Boys up the road, and more pleasant to deal with. Martin was up front about the costs and got the work done in the time he said they would. He even double checked the work from Pep Boys and cleaned the throttle body for free. I was hesitant after reading several negative reviews, but the shop was great. I will be retur... view morening for future repairs if needed.

Ott / 1/4/2010

BEWARE

This place was a nightmare. Everyone I dealt with was unprofessorial, rude, and incompetent. Martin lies and makes excuses. They charged way over the estimate and kept the car for an extended length of time. Would never take a car there and would recommend you avoid this place. The worst experience in car repair I ever had.

DC1 / 11/20/2009

Used them three times and will go back again - Great Work

I can?ˆ™t say enough good things about the quality and customer service at 911 auto center. I?ˆ™ve used them three times and they?ˆ™ve always done a great job in setting the right expectation up front and communicating with me at every step. Their work is second to none ?ˆ“ they?ˆ™re experts and provide great value?ˆ¦best of all, they make sure the customer is happy with the result ?ˆ“ something that is hard to find these day... view mores.

samonty / 7/32/2009

used wrong parts on my AC compressor

I took my 2000 Bonneville to 911 Auto Center because my car was making an awful noise and my husband determined that it was the AC. First quote was 295, we accepted and then a call was made to tell us that the compressor needed replaced, so ok we`ll pay 995, then a second call was placed to us saying that to do the job right we should do some cleaning etc so the final price with tax ended up a little over 1400. A mon... view moreth and a half later, I no longer had AC, so I took the car back to them, there`s a problem can u please fix? Gladly they say, it`s under warranty. Then a call was placed, sorry ma`am this has nothing to do with the work we did, it`s the accuators in the dash it`ll be another 500-1000 to fix this. I asked why wasn`t this fixed in the first place and was told that things break all the time and that we were welcome to get a second opinion. I got that second opinion from Aloha Motors (right down the street) and low and behold, wrong parts were used on the compressor and therefore we leaked out freeon! There was no way I was letting this scam store touch my car again and I will be getting my money back! I didn`t even want to give this place 1 star. DO NOT USE THIS PLACE!!!!

Tiffany7 / 7/14/2009

Beware Beware Beware

Chaos. Lies. Deception. Unprofessional.

NEVER EVER GO TO THIS PLACE FOR AUTOMOTIVE NEEDS.

Somewhere in the world is the worlds auto repair
center.

I think this is the one

Screwedmetoo / 6/19/2009

Great Auto Work & Professional Care

Martin and his crew are very professional and know how to satisfy customers. It`s about time a company takes it back to the basics! Customer service is what they are about! They take care of all of your needs and what I like is that no job is too big nor too small! You are given fair prices for the hard work that these guys do. Lots of experience and reliable service. I will recommend this shop to everyone who likes ... view moregreat customer service! This is the place to go to.

piedras2 / 6/13/2009