Trophy Nissan / Heartland, Texas

Rating: ★★★★

4 years in Business

New Car Dealers, Used Car Dealers

Address: 5031 N Galloway Ave, Heartland

Postal code: 75150

Phone: (972) 613-5050

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Categories:

Used Car Dealers, New Car Dealers

Payment:

discover, master card, visa

Open hours:

Sales Hours Sun: 0000 - 0000, Mon-Fri: 0800 - 2200, Sat: 0800 - 2100|Service Hours Sun: 0000 - 0000, Mon-Fri: 0700 - 1900, Sat: 0800 - 1700

Brands:

Nissan

Extra phones:

Service: (972) 682-3969(972) 682-3969Main: (972) 613-2200(972) 682-1654(972) 613-8194

Reviews:

Go Else Where! Run if you have too on foot!

On March 19, 12 I was in the Dallas area visiting family, when my Grandma decided to take me to Nissian. I`m going through a messy divorce and husband took both cars. I also have 4 year old twins who also spend the ENTIRE DAY with me, btw . So not only was Ivan Green aware of my situation, he sold me (so I thought) a 2009 black Honda Accord. I put down my payment of $3,500 and turned in my rent a car that cost me... view more $359 but also paid $100 for car ins to drive off with the honda. On March 26,2012 I received a call from another sales man telling me that my rate was going down and they needed me on camera to sign the paperwork. I thought it was very strange sounding. But hey it`s NISSAN, they are professionals. Well guys who read reviews. This place is anything but. They are rude and act like they did you a favor by selling you a car. When I drove to Dallas from Austin (where I live) they told me the loan fell through and they couldn`t do the deal. EYES WIDE OPEN!!!!!!!!!!! I HAVE MY 4 YEAR OLD TWINS WITH ME, BROTHER AND NIECE. I couldn`t believe it. They gave me back (crossing fingers, of my $3,500 because it hasn`t hit the bank yet) but I lost money BIG time at this place for a car that wasn`t even mine. My daughters were asking me what happen. Not only did Ivan Green and James Shephard (who is the manager, I think) they were anything but unhelpful and not very Christian like. I couldn`t believe it. So I believe in writing reviews for both good and bad so I`m not one of those sour grapes. I hope I can help you look else where and save you time, money and frustrations and least not forget the embarrassment. They did however send a very kind young man to drive my family home, all the way back to Austin. Well Nissan on 5031 N Galloway Ave, Mesquite, TX I hope you know Karma.....she is a B**** Loving caring customer who will never go back, Ursula

uspencer1978 / 3/29/2012

Service Department Is Ridiculous

On January 24th, I called the service department at Trophy Nissan because I got a recall notice in the mail for my Nissan Juke. I purchased the Juke at Grapevine Nissan but since then moved to East Dallas. I gave the service consultant my VIN number over the phone to schedule an appointment - He said he needed that information to find which recall I needed to take my car in for. I asked how many recalls are there ... view moreon the Juke? He then said. well it depends on the year and model. The Juke has only been out one year - he said there was only one recall for the vehicle. I then said - GREAT - I would like to bring it in on Saturday ( I called on Tuesday) . He put me on hold for 5 minutes then said - ""you need to bring it in so that we know what recall you are here for, then we will need to order the part. I asked for the manager - he refused to put me through.

Jusiment / 1/25/2012

Trophy Nissan is the Best!

Honestly, I had a very great experience at Trophy Nissan. Calvin Perkins was wonderful! I received his number from a friend. When I called him, he had already left for the day, but he came back to help me with no problem. He was very helpful and informative. TWO THUMBS UP!

BeartaT / 2/26/2011

All in all amazing!

I went to this dealer and I will never go anywhere else. They did a great job from beginning to end. They treated me with respect and listened to my request. They gave me a fair deal and I left not only with a great car, but a great experience. And a team of people who were there after the sale. All in all amazing.

Alexaiden00 / 1/6/2011

Thank you!

Everyone was really nice. I felt like we could ask questions and answers right away. I would definitely go back to Trophy Nissan when I need to buy a new car or want to upgrade.

Clayton456648 / 12/29/2010

5th car purchase!

Brian did an excellent job selling me the car! Not only was he kind but he went above and beyond exceptional service! This is my 5th car purchase and my first with Nissan. I will definately return and insist that all of my family, friends and colleagues consider their next purchase from Brian and Trophy Nissan. Thank you for exceptional service!

smithj5612 / 12/28/2010

Very honest

I was very please in dealing with Kevin and the manager. I really don`t remember their names or last name, but I felt that Kevin was very honest. Which was a very good feeling. I would recommend this dealer ship to others. When I first started looking for a car, I looked an the internet. I really liked Trophy?ˆ™s selection so I decided to go into the dealership and just look. I was not going to buy. But then I was give... view moren a deal that I could not say no to. The staff there took care of me and answered all of my questions with a smile on their face. I am very happy with the vehicle that I purchased, the dealership experience and everything in between.

freakbb / 12/22/2010

Helpful!

I was very pleased with the service I received with trophy, I was very un sure of what I wanted when I first arrived but thanks to my advisor he was patient and made sure we were happy when I left. We will continue to do business with you guys thanks a lot!

afeloki / 12/16/2010

Happy! Pleased! Satisfied!

Josh Beck at Trophy Nissan dealership in Mesquite, Texas was an extremely helpful;, friendly and refreshingly honest salesman. He never made me feel uncomfortable or like her was trying to make a sale. He truly wanted to make me a happy customer who got the vehicle and a great deal. He went above and beyond and it was the most pleasant car buying experience I have ever encountered.

mm828 / 11/16/2010

Come Here to Buy a Car!

The day I went in to purchase my lease car, all of your employees were so helpful. One of your salesman asked if I needed anything, and he was just a salesman that saw that I was waiting to meet with the finance person, and he was making me coffee and making sure I was ok. I wish I knew his name, because he was so sweet. Everyone in that dealership was so attentive to me. I will definitely recommend your dealers... view morehip to everyone I know.

ralphjohnson2010 / 11/11/2010