Maaco Collision Repair and Auto Painting / Georgetown, Texas

Rating: ★★

5 years in Business

Automobile Body Repairing & Painting

Address: 732 Round Rock Ave, Georgetown

Postal code: 78681

Phone: (512) 270-5640

No One Repairs & Paints More Cars Than Maaco!

Maaco Collision Repair and Auto Painting performs expert auto body repair and car painting in locations throughout the United States and Canada. Let us transform your car with a new coat of paint, and soon you`ll be driving the car you always wanted. Maaco expertly does away with dents, dings, and accidental damage. Our standards are simple: repair cars so expertly that no one can tell they were ever in an accident. We guarantee our auto body repair work. And with over one million cars serviced annually at 400+ auto body shops, our results speak for themselves. Call Maaco first for your auto body repair and auto painting needs.

Categories:

Automobile Body Repairing & Painting

Payment:

amex, discover, master card, visa

Services/Product offered:

Estimates
Free Estimates

Open hours:

No info

Extra phones:

(512) 341-8842

Reviews:

They recently let go of Mike, and I heard thru the grapevine that they were revamping their attitude. I went in to get an estimate and the ladies at the front desk were phenomenal. They were sweet and funny (they even told me they loved my blouse and discussed my hair). I am very pleased to see them taking steps in the right direction to improve the facility. I think they are on the right track!

xoxogossipgirl / 8/18/2013

Go somewhere else for your pai...

Go somewhere else for your paint and body needs. Here is my review of the Round Rock Maaco: Mike Bonham, the manager, and Bruce Kelly, the owner, demonstrated very poor customer service values and integrity. They refused to accept any responsibility when their shop put out obviously poor quality work. They blamed everyone and everything else (the paint, the weather, etc.) for paint damage done in their shop... view more before it was clear coated. This was damage that would have certainly been obvious and probably fixable at the time it happened, but the shop decided to just spray clear coat over the damage and (I guess) hope that it would go undetected until after I drove off. A few days after dropping off the car, Mike called me to let me know the car was ready to be picked up. No mention of any damage, issues, etc. When I arrived, I saw the car and quickly walked around it to look at it before I went inside. I noticed the damage immediately. I went inside. Mike starting pulling the invoice and the set of keys. I said I wanted to look at the vehicle with him first. He acted surprised and inconvenienced. I guess he had not planned to do a walk around before closing out the transaction. I doubt that it is customary to not even suggest a walk around of a finished automobile, and I strongly suspect that it is because he was fully aware of the damage. Mike and Bruce somewhat reluctantly agreed to take an extra step to improve the appearance of the paint damage, but not much could be done since the damage was covered with clear coat. (Having Bruce, the owner, involved actually made the customer experience worse, not better) These guys missed many opportunities to provide decent customer service or to at least notify me at any point about the damage. Instead, it seems they tried to just cover it up and hope it would go unnoticed (no chance). When that didn`t work, they blamed it on anything and anyone else who came to mind. No discount. No apology, and lots of silly excuses and finger pointing. I understand that we all make mistakes, and I was overly nice and reasonable throughout every conversation, hoping it would elicit a decent response. Ultimately, I would have gladly settled for a simple apology and for them to ask me what they could do to help make it right (others would have insisted on much, much more). Had they just done that, they would have had a repeat customer and a much higher rating. Instead, Bruce exhibited pure self-interest and apathy toward what he obviously felt was my problem at that point. He promised to call me about the situation, but I never heard from him. Bruce`s attitude seems to have rubbed off on Mike. The problem is with the ownership and management of the Round Rock Maaco. There are other Maaco shops that reportedly are run much better. Give your business to people who care about their customers, their personal integrity, admitting when they make a mistake, and doing quality work. Those things are not priorities for these guys.

RRresident / 1/25/2012

Over the phone I was told, by ...

Over the phone I was told, by Mike, that it would be $500 to paint our brand-new enclosed white trailer, yellow; but to bring it in so they could take a look at it. When I brought it in I was told it would be $800. I asked to speak with the decision maker/the owner, Bruce, to verify this and to find out why the $300 different. Bruce told me they have a lot of business right now. I went to another location, Maaco ... view moreon N Lamar - they charged me $465 to do the job. Do not, repeating, DO NOT give any cent of your hard earned money to Bruce or Maaco at 620/35, in Round Rock. Go to the one on N Lamar. From this experience, Bruce has shown himself to NOT be an honest business man. This dealing has shown him to be shady, at best.

maldfeser / 8/16/2011

DON`T EVEN THINK ABOUT IT! TH...

DON`T EVEN THINK ABOUT IT! THEY`RE A RIP OFF! They don`t even deserve one star! Their manager, Mike, gave us a ball park price of $500 to get our new Magnum trailer painted. When we took it in, Bruce, the owner, told us, -It`ll be $800. Business is good now so we`re not hurting.- Mike walked in and even said, -Yeah, I told them around $500.- Did that matter? Absolutely not! In other words, Bruce seems to NOT ... view morewant our business! Our non profit delivers water and food to the homeless, which is what the trailer is to be used for. Obviously THIS MAACO couldn`t care less about giving back to the community; the same one that has gotten them to the point of where they`re `not hurting`. We weren`t asking for anything `free` but we did expect honesty and integrity. Needless to say we were dissapointed and will NEVER use the MAACO in Round Rock. We did find another Maaco that saw the trailer and it`s being painted for under $500. Shame on you, Bruce! May all you do come back to you!

Grandmommy / 8/6/2011