R & M Suzuki Stop / Friendswood, Texas

Rating: ★★

New Car Dealers, Used Car Dealers

Address: 8650 Gulf Fwy, Friendswood

Postal code: 77017

Phone: (713) 947-9400

I called this place and spoke with a yound lady and asked her was a certain vehicle they had published on their site available and was advised that ""yes"" it was still available. She told me to ask for her upon arrival and she would be the person I would be working with. I told the salesperson that I would be taking off work early to come and view the vehicle and ""EVEN"" called prior to leaving work to advise her I... view more was on the way. Needless to say, I drive 45 minutes to get to the dealership only to be advised by one of the other salesman that the car had been sold?? I asked to speak to Natalie the girl that I had already been speaking with and they advised me she was not available. EVERYBODY over there is a SCAM artist, they get you there only to let you down. DON`T WASTE YOUR TIME!!! please, take the advise of me and the others....HORRIBLE DEALERSHIP!!!

bamgirl11 / 4/11/2011

0 stars.. Went there told me a certain amount for the down payment. Let me keep the car for two weeks. Went in to pay the rest of my down payment. Told me they wanted 500 more than what we agreed on. I simply told them no I want my money back. They told me I have to wait until Friday, but give them the car now. I told that I just wouldn`t do that. They claimed they needed to get my file I simply told them I wont w... view moreait. When they get my money they will get the car back. The middle easter guy in the back threated to call the cops. So made it easier on him and called them my self.. Cop told me nothing they can do its civil. Sent me to the constable office. And yes I still have the car. Just so you other people know ...dont goto the BBB with complaints. If you want to get something done file a complaint with the attorny general. This can be done online. BBB wont dont any thing. The OAG can pursue criminal charges and shut a business down.**EDIT Also filed a complaint with Suzuki*

aelli614 / 4/9/2011

I TOOK MY CAR TO R&M ON 1/10/11 TO GET IT WORKED ON. THE CHECK ENGINE LIGHT WAS ON AND MISSING A LITTLE WHEN IT SWITCHED TO SECOND GEAR! SO I TOOK IT TO THEM AND WANTED THE 60,000 MILE TUNE UP ON IT. I TOOK IT IN AT 9AM AND WROTE DOWN WHAT THE PROBLEM WAS, AND WHAT I WANTED. MIKE BEST WAS VERY RUDE, AND NOT POLITE WHAT SO EVER. HE TOOK MY KEY AND SAID HE WOULD DO THE TESTS FOR THE PROBLEM AND CELL ME WHEN HE WAS DONE... view more. SO I WAITED ALL DAY, NO RESPONSE, AND HALF 1/11/11 OF THE NEXT DAY, STILL NO RESPONSE. SO I CALLED AND HE TOLD ME ALL THE TEST RAN FINE, HE WAS LIKE ""OH YA, YOUR CAR IS READY"". SO MY MOM AND I WENT UP THERE TO PAY FOR THE TUNE UP $645 AND GOT MY CAR! EXACTLY A WEEK LATER LATER, MY CAR STARTED ACTING WAY WORSE FROM WHEN I BROUGHT IT IN. I TOOK MY CAR BACK UP THERE AND TOLD HIM WHAT WAS HAPPENING, HE TOOK MY KEY DROVE IT, AND KEPT GOING IN AND OUT, NOT SAYING A WORD TO US. SO FINALLY MY MOM ASKED, WHAT WAS GOING ON, HE TOLD HER, HE WAS CHECKING WHAT THE COMPUTER TOLD HIM.. HE GOT ALL DONE AND HE SAID EVERYTHING IS OK. EVERY THING IS NOT OK! ITS STILL ACTING WORSE, AND NOW THERE IS A LEAK ON THE FRONT LEFT SIDE OF MY ENGINE! MY CAR HAD A MINOR PROBLEM BEFORE I TOOK IT IN, AND NOW ITS ALL MESSED UP..!!! MY SON AND I AND A FRIEND WAS OUT DOING ERRANDS 1/18/11 AND MY CAR STARTED DOIN THE SAME STUFF, WE WERE STUCK ON THE SIDE OF THE ROAD, UNTIL IT FINALLY WANTED TO WORK ENOUGH TO GET US HOME RIGHT AROUND THE CORNER. FROM THE TIME IT QUIT, I WAS ON THE PHONE TO THE DEALERSHIP, AND I WANTED TO SPEAK TO THE G.M. BUT THEY KEPT GIVING ME TO PEOPLE THAT WAS NOT HER. SO FINALLY I TOLD THEM ILL JUST MAKE MY COMPLAINT WITH THE B.B.B. WHICH I WILL BE DOING RIGHT AFTER I GET DONE WRITING THIS REVIEW! THE CUSTOMER SERVICE IS VERY VERY VERY TERRIBLE, AND THEY DONT HAVE NO RESPECT FOR NONE OF THERE CUSTOMERS! DONT WASTE YOUR TIME PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!

smokedawg / 1/19/2011

R&M Suzuki is the trashiest dealership in Houston! The employee`s are very unprofesional there,not to mention unqualified to do anything but maybe push a broom. I bought a car from there and one week later i had to return it due to a barron problem. They put me in focus from the first payment i made i had problems. First the alternator went out,then a month later water was getting in the air compressor and making it ... view morekill on me and my children. Last but not least my engine went out after only having the car maybe 3 months and thats pushing it. I payed my car payments on time i paid a $1500 deposit i did everything these crooks asked me to do and i got f*&%#$ royally! I will be turning this ragedy crap back to them but I am taking all of my new parts off including the brand new tires i bought! I`m warning the public to keep going when you get this place!

asinglemom / 1/18/2011

I would never go here I told my mom not to but she didnt listen LESLIE and the rest of them are Scam artist its so sad and there taking people money when they dnt do nothing worth having money I swear I hope this place burn dwn. They greensheet ads are full of crap as well as they employees they sold my mama a piece of crap and our story is sad...they are a sad company and they need to get sued and let me own it.

kphifer / 10/16/2010

I have used the R&M service 4 times since I bought my 06 Verona. In each case the service was fast, complete and priced right. Everytime I came in they were polite, professional and took care of my car. Good service and I would recommend them to anyone needing dealer level service.

jaggedsky / 9/21/2010

Where do I start? This place has no professionalism at all. Emails go unanswered, call them only to get transfered from one individual to another only to realise there is nothing but b.s.!!! *****THEN.... the employee (Mark) was smacking on gum while his cell phone kept ringing some ghetto song, and he was chatting with the caller while taking our information). On the phone I was promised a ""ZERO"" down (`today on... view morely`) plus $500. off sales price ""REGARDLESS OF CREDIT"", by Mia ( a MANAGER) only to catch a ride from the NW side (in traffic, rain & cold) all the way there to be told we were not approved. This place is total BS!!!! DO NOT WASTE YOUR TIME.

helladaniela / 2/24/2010

I am new to this site but after reading all the comments about R&M Suzuki Stop i can truely say that all you people who are just complaning probably cant even afford to pay monthly anyway so listen to my story. My dad baught me a 2007 impala back in 08 i went in by myself and i tryed to purches the car but i couldnt so my dad who cant even speak english came in and coesigned for me the salesmen who helped me was very... view more nice his name was Mario. my father also told me that if the person that he talked to had to talk spanish so they got that done i had to put nathing down and the payments were 335 a month. so PEOPLE PLESE GIVE THEM A SHOT!!! and as for all you people who are posting bad reviews CONTROL YOUR LIFE .

MAVERICK / 9/29/2009

I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!! SUZUKI CARS ARE A PIECE OF CRAP!! I BOUGHT A NEW SUZUKI FORENZA AND I`VE ONLY HAD IT FOR 3 YEARS. IN THAT TIME FRAME I`VE HAD TO REPLACE MY SEATBELTS 3 TIMES, MY CONSOLE, ASH TRAY, AND A PART ON MY TRANSMISSION! WHEN I BOUGHT A NEW CAR I WAS EXPECTING NOT TO MAKE ANY REPAIRS (OTHER THAN REGULAR MAINTENANCE) AND NOW IM STUCK WITH A CRAPPY CAR. I WONT TRADE IT IN B/C ... view moreI`LL BE UPSIDE DOWN. ALSO, AFTER READING EVERYONE ELSE REVIEW I AGREE WITH EVERYTHING THEY HAVE SAID. I ALSO FELT LIKE I WAS CORNERED INTO BUYING A CAR I DID NOT WANT. THEY ALSO TOLD ME I COULDNT GET MY DEPOSIT BACK SO I SETTLED FOR A NEW SUZUKI! STAY FAR AWAY FROM THEM!

DOTTIEc / 9/23/2009

I WENT IN GOING ON THE PHONE CONVERSATION WITH A GIRL WHO TOLD ME 299 DOWN JUST COME IN AND WE WILL GET YOU IN THE VEHICLE I WANTED. I EXPRESSED TO HER DON`T WASTE MY TIME AND THAT IF THIS WAS A SCAM AND IF I WAS TO GET THERE AND GOT THE RUN AROUND THAT I WOULD WALK RIGHT BACK OUT THE DOOR I WALKED IN. ANYWAY I GET IN THERE AND SHE JUST WENT TO LUNCH, EVEN THOUGH I JUST SPOKE WITH HER AND TOLD HER I WOULD BE THERE IN... view more 20 MINUTES. ANOTHER SALEMAN CAME TO SO CALLED HELP ME, I FILL OUT THE NECCESSARY PAPERWORK AND ALL OF A SUDDEN THE VEHICLE I PICKED JUST HAPPEN TO BE SOLD THE NIGHT BEFORE. EVEN WITH THE FACT I CHECKED WITH THEM TO MAKE SURE THE VECHICLE WAS THERE FIRST. OH BY THE WAY ITS STILL SHOWING THEY HAVE THE SAME VECHICLE I WANTED IN STOCK ONLIE AND THAT WAS OVER A WEEK AGO. AS THE STORY GOES THE SALEMAN TELLS ME I WOULD HAVE TO PUT A BIGGER DOWN PAYMENT AND I WOULD HAVE TO PICK OUT ANOTHER VECHICLE. I STUCK TO MY WORD AND WALKED RIGHT OUT THE DOOR. LIKE THE SAYING IF IT SEEMS TOO GOOD TO BE TRUE, MOST LIKELY ITS NOT. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. THANK YOU

gottatell / 9/10/2009

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