NTB National Tire & Battery / Friendswood, Texas

Rating: ★

Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers

Address: 9605 Broadway St, Friendswood

Postal code: 77584

Phone: (713) 436-7507

As a female, I was highly insulted by the mistreatment I received at this facility. My car was at the shop for 4 hours for an alignment that I thought they performed. Within a few minutes of driving, I noticed that the car drove the same way as when I dropped it off. The mechanic told me that the car needed wheel bearings. However, I checked with my mechanic who had just completed suspension work and told me all ... view moreI needed to do was an alignment. I have an alignment warranty and NTB`s service would have been free. However, I was refused because I did not get them to complete over 300.00in repairs. At the same time of my issue, another female and her elderly mother had an issue with their alignment as well. I ended up taking it to another NTB along with my mechanic and they performed the work without any questions- and did an excellent job. Unfortunately ladies, bringing a man along with you really helps. When I called to file a complaint, the manager, Tim, apologized. There was no offer for compensation for my time, inconvenience and for their blatant sexist behavior. This is actually the second time that they have tried to sell me repairs that I did not need. They have lost a customer because I do not trust them. .

tm31tm30 / 3/11/2012

I took my car to the NTB at 9605 Broadway Street in Pearland, Texas to have the tire pressure checked. My car was at the store for 2 hours and when I picked it up I made the mistake of not doing a walk around to assess for damage. I drove the car directly home and placed it in the garage where it remained for 2 days. When I next drove my car I noticed a large scrape on the fender over the tire in which NTB had wo... view morerked. I notified NTB of the damage immediately and they refused to accept responsibility, stating that they had not damaged the vehicle. I filed a claim with their insurance but the claim was declined since I did not report the damage prior to leaving the store. The manager Tim Dull was rude and less than helpful as was the area manager Mr. Britton. I have spent thousands of dollars at NTB over the years, many at this location, but NTB has lost a customer. The lesson I learned was to always inspect my vehicle for damage prior to leaving a business as businesses seem to be interested in only money and not customer care.

JimACNP / 1/17/2012

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