Russell & Smith Mazda / Fresno, Texas

Rating: ★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 3440 South Loop West, Fresno

Postal code: 77025

Phone: (877) 806-5152

Mobile Mechanic/ Custom Audio

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

Vehicle Purchase at Russell Smith

service was great, deefinitely satisfied with my purchase and the customer service that was displayed

Ronnie Simmon / 5/10/2012

Russell and Smith was great!

my sells person was absolutely the best. she really knows her job really well and i feel absolutely cofident to refer people here and i will. i wanna thank you for the wonderful customer service and for the new car. As well as a thank you to ROGENA TEYCER who is abosolutely fantastic.

Deandra Johnson / 5/10/2012

RUN AWAY!

In July 2009 my 2006 Ford Focus was towed to Russell & Smith Ford (R&S). They replaced my alternator & air bag sensor. After this the car?ˆ™s engine was loud & shaking so I took it back & was told the A/C must be replaced & that it was causing the issue. On my drive home I still noticed the issue so the next morning I took my car back. I was told the last bolts to install the alternator were not tightened correctly. Ho... view morewever, the issue remained and escalated. In December 2009 the car died & was towed to Tommie Vaughn Ford which located the issue that had eluded R&S: the engine mounting brackets had been damaged & needed to be replaced. I was told this is an issue with high mileage Focus & considered an unusual repair for my low mileage car. They speculated the brackets were damaged when the alternator was replaced. I filed a complaint with Ford against R&S & tried to contact the Service Manager to no avail. Late December 2009 I noticed the plastic framing my driver door & seat belt had popped out several inches from where it should be & there was considerable more road noise and squeaks from the car. I stopped by Tommie Vaughn to have it inspected. A Service Tech asked if I had bought the car used & what repairs has ever been made to my car. I said it was bought new & the only repairs were to the alternator, car stereo, A/C, engine mounting brackets & driver side air bag sensor. He told me the parts were removed to fix the air bag sensor & the Service Tech at R&S broke their internal connection pieces doing so & the parts were put back together in the hopes I would not find out. These parts are not covered under my warranty. Again I tried calling R&S`s Service Director to no avail. I also called Ford & again filed a complaint against R&S but they will do no more than take the complaints. I have paid over $300 in deductibles from my extended warranty. I now have 4 broken parts in my car that were broken by a Service Technician at Russell & Smith Ford.

fancywaffles / 2/4/2010

overpriced and they stole stuff out of my car!

Took my car in to the body shop to get it fixed from a little fender bender I was in. When I picked up my car, it turned out that somebody stole my mp3 player out of my car!!! And it was a crappy little $20 mp3 player! Why would somebody steal that?? On top of that, they overcharged by about $500.

noybeither / 5/7/2009

WRECKED A VEHICLE BROUGHT IN FOR SERVICE

This incident happened to a close friend of mine earlier this week. He took his S2000 in for a final check before his warranty ran out (it was only a checkup, no repairs). The technician at R&S decided to take the car for a ""test drive"", as they later described it, and wrecked it by running high speed into a curb on a U-turn. It is worth mentioning that none of the checks to be done on the car required a test dr... view moreive. Also, the technician was driving the vehicle with the top down. Now, my friend is trying to make a deal with Russell and Smith but so far they are not willing to co-operate, still attempting to make money out of the whole incident. If I were you, I would think twice before going there to get any work done on your car. I know I am NEVER going to get a car from this dealer.

monikawit / 8/12/2006