Rockwall Ford / Forney, Texas

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 990 E Interstate 30, Forney

Postal code: 75087

Phone: (972) 290-2200

Great place tk buy from...love my truck. However the some of the service staff will say whatever to sale tires. Was told my tires would be taking care of by any ford for the life of the tire. Today I was told no maintenance on tires are done at my costno matter what. That Iis upsetting because I could have gone to discount tires snd saved more money with a true warranty unlike what I was told. Other then that ... view moreI will come back because the do fix ford correctly the first time when it a problem.

ms_sweetie / 5/21/2013

Keep up the oustanding customer service. I will continue to utilize Rockwall Ford for all my service needs for my Explorer. I purchased the vehicle at Rockwall Ford and have always been treated with kindness and understanding.

mister.jones / 3/7/2013

The sales man David Shaffer was extremely helpful. He understood what i was looking for and answered every question that i had. I Would definitely refer my friends to visit him when purchasing a new vehicle.

pedroVV / 2/10/2013

Once they have the papers signed, the good customer service goes out of the window. They are rude. They don`t care about keeping you happy. Worst service I have ever experienced at a car dealership! Be aware before shopping with them.

jejacobs / 2/6/2013

They gave me a courtesy wash... that would be nice here.

lauriarobrt / 11/12/2012

Very professional Salesman ( Morris ) Very Professional Finance Department Most of all the Mustang is a 100 percent super nice car. This is the 3rd vehicle that I have leased and purchased at your dealership and after dealing with Bob Tomes on my last puchase. They get 1 out of 100 Rating You Get A 100 out of 100 Rating.

murielsands / 10/23/2012

I want to commend Randy... my salesman...& Brandon... my finance manager. I have truly never had a more pleasant experience buying a new ford vehicle and this is my 5th new Ford. Rockford Ford has a No pressure... Professional and Friendly attitude. I will definitely recommend you to friends & family. As a matter of fact... two days after I bought my new Escape... I brought in my 1st referral for Randy

terribB / 8/30/2012

Buyer Beware!!... Crooks & Thieves Let me save you the trouble, DO NOT BUY FROM ROCKWALL FORD. Please read- We purchased a Ford 2005 F350 and paid 13,000 cash (not to mention my own trade -in). On the day we went to pick up the truck Service Center just ran their inspection on it. Nothing was EVER disclosed to us about 2 FAILED INJECTORS or how the F350 years 2003-2007 have had recalls on their engine. Basica... view morelly they took advantage of a couple who was eager to buy a truck cash. Long story short exactly 2 weeks later the engine blew. Went back to Rockwall Ford and had Service Center print out the report from the day we bought the truck, and right on the report it states, "2 failed injectors- repairs declined". I asked who declined the repairs and Service Center said Sales Dept did. Walked right over to sales to try to get the situation resolved and Karl (Director of Sales) basically said AS IS. He also states as a dealer he DOES NOT have to disclose if a vehicle has mechanical issues or not. He says it is his JOB to sale the vehicle NOT to worry if it has problems or not. I recorded our conversation and if you could hear what a dirt bag he is, you would RUN FAR AWAY FROM ROCKWALL FORD!!...Oh, and the way they wanted to resolve the issue was for us to finance a 2004 GMC 2500HD for $16,999, which is only worth $6,400,(per Texas Dept of Motor Vehicles)and they wanted us to put MORE money down on a truck that is nowhere near the truck we bought. Rockwall Ford is a dealership that has NO integrity, morals or values when it comes to their customers. They will rip you off and not even think twice. I cannot even phantom how a name like Ford would even do business with the owners of Rockwall Ford....I am sick to my stomach how we were treated and how we LOST $13,000 on something we thought would be a good investment for our company. Next time I rather do business with a mom-and-pop car dealer then a big name company....If anyone would like more info, please message me. I have so much more to say!

Jennbugged / 8/11/2012

I have never been treated more rudely by a car dealership. My wife, daughter and I asked to test drive a car. The salesman was rude and answered my questions with a flippant attitude. He handed us off to another salesman who went out to the lot to get a car for us to test drive. While we were waiting, we attempted to look at a car on the showroom floor that had the windows rolled down. As we approached the car, we no... view moreticed the lights blink as someone remotely armed the alarm on the car. My daughter reached inside and opened the door from the inside and the alarm blasted us. I looked over and salesmen laughing about it. We left without purchasing a vehicle. This was the second time we had visited the dealership. We were treated rudely then as well. I strongly advise people to shop elsewhere for their new Ford vehicle.

rob.thomas.1806253 / 7/32/2012

We were very pleased. We have had a rough few months dealing with our daughter`s car issues and have spent a tremendous amount of time and money and never had the problem fixed without it taking days and days. Thank you so much for your prompt attention to my car -calling me within about an hour or so of my dropping it off and how patient you were to explain to me what you found.

MJancha / 4/10/2012

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