Central Kia Lewisville / Farmers Branch, Texas

Rating: ★★★

New Car Dealers

Address: 2920 N I-35 E, Farmers-Branch

Postal code: 75007

Phone: (972) 798-6900

his place is HORRIBLE!!! On September 1st, I took my truck in to trade on a new Soul. My truck payment was due on September 5th. I did not have the money to pay the truck AND put a down payment on the car. So, the salesman suggested that I use the truck payment to put down on the car and that they would pay the balance of the truck to the other finance company. So, I turned over the keys to the truck and signed the p... view moreaperwork, left the lot with the new car. I called the finance company I financed the truck through to let them know that I traded the truck in the day after I got the car. The finance manager said that I needed to bring in a few more documents to finalize the deal. I was two days late bringing the paperwork back to the dealership but when I did take it in, the guy I gave it to said that they needed it so fast because they had already sold the truck. Ok, great!! Well, here it is THREE weeks later. I get a call from the finance company I financed the truck through today and she told me that I was late on my September truck payment. I asked her if the dealership has been in contact with them and they said that they have not heard a word from them. I called the dealership after speaking with the truck finance company and the people at Kia told me that they still have not gotten my loan for the new Soul funded yet!! WHAT?? THREE weeks later and I have not been approved for a loan yet? So, I told the guy at Kia that I was just going to bring the Kia back and that I wanted my truck and the money back that I put down on the truck. They said ok, come on in. we went to the dealership and they REFUSED to give me the truck saying that I signed a BINDING contract. What contract? A contract that I dont even have a copy of? They say they mailed it. What dealership MAILS a contract? When we bought the truck, I left with a FAT thick envelope of paperwork INCLUDING the contract. I have NO proof that I am even supposed to be driving this car if I were to get pulled over. they guy in the finance dept says I told them my fiance and myself made 3800 a month PER PERSON (7600 per month) NO WAY! I told him that we had a COMBINED income of between 4000-5000. These people at this dealership do not know how to do business. So I am driving a car that is not yet financed, they have NOT paid my truck off and the finance company is calling requesting me to pay the truck. Then the guy at the dealership suggested that I pay the truck payment and that they would reimburse me. LOL. pay for a truck that I am not using? DO NOT DO BUSINESS WITH THESE PEOPLE.

tracieml76 / 9/23/2012

Do Not believe all these rave reviews. Had the worst experience with their customer service. Sure at the time that you get there, there are like vultures preying on a dead animal. They want you to think that they are out looking for you and your best interest. I get that it`s a dealership and that is how most dealerships work. But what changed my opinion about them is the many incidents that followed. My boyfriend an... view mored I had arrived there on a Saturday evening. He was looking for a newer car. The sales rep showed us a couple of cars and then once my boyfriend decided on the one car that was best for him, we went into the office to talk numbers. By the time that we had come to an understanding and agreement on the finance aspect we were prepared to sign the appropriate paperwork. By this time it was already late and all the banks were closed. The finance person stated that he will call them first thing on Monday morning and let us know if the banks have agreed and if the deal went through. He proceeded to take my boyfriends down payment money, said that the deal was pretty much closed and we should get the car on Monday, shook our hands and send us on our way. For the entire weekend we were under the impression that by Monday afternoon we would have a new car. Come Monday morning there is still no call. We decided to give them sometime since we thought he would be a little busy. We gave them until late afternoon to call us with any information, by that time we still hadn`t heard from anyone. My boyfriend called them, and both the sales person and finance person said that they will have to call him back, that the bank was still looking it over, that they will give him a call before the end of the day. Sadly no call back from them. Tuesday rolls around and still hadn`t heard from either the sales rep or finance guy, that had promised to let us know what had happened. Tuesday afternoon we call again, and neither are able to take our calls. We left a message for both to call us back ASAP, but still nothing. At this point we are livid, frustrated that they can`t take a bit out of their "Busy" schedule, just to let us know a tad bit of information and keep us out of the dark. We continue to call every hour until we had some information. Tuesday came to an end and had yet to speak with someone. We called back Wednesday morning and it wasn`t until that afternoon that someone had finally told us that deal had not gone through. At this point we were upset, not at the fact that the deal did not go through, but that they took this long to let us know. Kept avoiding us and left us in the complete dark. I have dealt with other dealerships and they are far more prompt in getting back to you about an issue. After getting the NO from them, we were told that we had to come by and pick up the down payment that we had left for the car. Due to work we told them that we won`t be able to go until Saturday. The guy just said "Saturday is fine. We will be here. Just make sure to bring your receipt." Saturday we got ready to go pick up the money. As soon as we get there we speak to the finance guy that had originally taken our down payment and handed him our receipt. He had the audacity to tell us that he can`t give us our money right now. That they don`t keep any cash in the office and he will have to overnight us a check. We said he can write us a check right now. He stated that he needs to get a second signature from the owner. This has us so dissatisfied with their services. We would not recommend this dealership to anyone. The run around and avoid someone has us beyond upset. The owner of the dealership shall expect a call from us soon. Worst customer service EVER!!!!!

NotAVeryHappyCamper / 8/10/2011

Possible Lawsuits Aganist Central Kia Not sure if the below is true or false, but it is published on the Frenkel and Frenkel website. My opinion is that it should be checked out. Frenkel & Frenkel has filed many lawsuits against Central Kia (see below). If you have a complaint against Central Kia or feel you have been a victim of fraud, please contact one of our attorneys so we can get all of the informa... view moretion needed. CASES AGAINST CENTRAL KIA Tommy Eggar v. Central Kia of Plano, LP, County Court at Law No. 5 Result: Confidential Tracey Ballard v. Central Kia of Plano, County Court at Law No. 1 Result: Confidential Bryan Mead v. Central Kia of Irving, County Court at Law No. 4 Result: Confidential Mike Madland v. Central Kia of Lewisville, 192nd Judicial District Court Result: Confidential Matt Haynes v. Central Kia of Plano, L.P., 101st Judicial District Court Result: Confidential Donna Leiper v. Central Kia of Plano, L.P., 192nd Judicial District Court Result: Pending Cynthia Moloney v. Central Kia of Plano, LP, 298th Judicial District Court Result: Pending Brandon Gray & Brandi Ussery v. Central Kia of Irving 191st Judicial District Court Slaughter, Honorable Gena Filed Suit Date: 09/09/08 Result: Pending Keith Haynes, Sr. v. Central Kia of Lewisville Unknown Unknown Result: Confidential

ralphbostonrunner / 9/21/2010

Hats off to Central Kia of Carrollton!!! This is probably the first time since I?ˆ™ve been buying cars, which has been over 20 years that I actually enjoyed the experience. There was no pressure in buying a car and I didn?ˆ™t fee like the salesmen were breathing down my neck. I will most definitely recommend friends to buy from this dealership!

Florantine / 7/15/2010

Im not big on foreign cars but a friend suggested I check out this dealership in the carrollton/lewisville area so I did. I have to say that I was really impressed with the line up they had and the salespeople were outstanding. I bought a Kia Sorento and I`m in LOVE!!!

LuckyMe386 / 6/31/2010

I recently bought a car from Central Kia in Carollton after going to several other dealerships only to be treated like sh#! I was greeted by Jay then sat with him for a few minutes while he found out what I was looking for , the thing is I didnt know what I was looking for I was just ready to get rid of my Malibu i`ve had for so long and broken down on me more times than I can count. Jay was very nice, helpful... view more, answered all of my questions and showed me more cars than I ccan remember but I ended choosign a brand new 2010 Forte this car just blew me awaaaaaaaaaaayyyy so i`ve had it for a week now and wanted to test it for a while but I am in heaven with this car I bought it with 14 miles and it just feels GREAAAAAAAAAAAAAATtttt to have something reiable. Thing is , I couldnt have done it without these guys giving a good deal and taking my old beater on top of giving me money for it.. now that was a huge plus. Satisfactory to the max, i`m a very happy customer

2010Forte / 5/17/2010

Yesterday we went to Central Kia after seeing the commercial and we got a car the very same day, in fact in a couple of hours. I really enjoyed the friendly staff, the coffee was hot, facility was nice and I the process in buying was really smooth.

monna9 / 5/15/2010

I came to Central Kia today cause I seen the commercial on tv and my mom and I said lets give it a shot since we?ˆ™ve never been there. We have gone to about dealerships mainly in mesquite and garland but completely turned down and they wanted almost 5000 down, if we had that kinda of money we would buy a cash car! My mom is disabled and we only have one car, thank god for Central Kia in Carrolton Ken over there reall... view morey reached out to us and helped us into a brand new Kia Soul this is our very first brand new car and we soooo excited. God bless you guys for all your help, Ken deserves employee of the month for his customer service.

Latoya83 / 5/11/2010

Drove new car home on Thursday night, had keyless entry installed Saturday, new car financing changed with higher payment on Monday. Requested to take my old car & payment and go home.........they sold my car over the weekend. Felt I had to take new car with $600 payment......currently filing bankruptcy because I lost my job and you can`t pay $600 a month for a car when you only receive $800 every 2 weeks. Wouldn... view more`t have filed bankruptcy if I had my old car. THIS DEALERSHIP SUCKS!!!!

Tom492 / 11/19/2009

Talked with the Internet person verified price on a certain vehicle, then when we came to the dealership to finalize the paperwork they could not come near what he told us. They will tell you they can get to a price what they dont tell you is to get there you have to finance through them and put down a big downpayment then they can get to that price. Very misleading words communicated. Waste of my time. Also thre... view moree of the cars would not even start for the demo ride.

marykay2009 / 7/31/2009

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