Caliber Collision Center - Lewisville / Farmers Branch, Texas

Rating: ★★

11 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting, Tire Dealers

Address: 975 E State Highway 121, Farmers-Branch

Postal code: 75057

Phone: (972) 420-4849

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Your Pecos NAPA carries a wide range of parts for cars and trucks, tools and equipment, as well as hard to find items for heavy duty, marine, farming and agriculture. Stop in today.

Categories:

Auto Repair & Service, Automobile Body Repairing & Painting, Tire Dealers

Open hours:

Mon - Fri 7:30 am - 5:30 pm

Reviews:

Worst repair job ever!

DO NOT TAKE YOUR CAR HERE! This place did the worst repair job ever, and the repair guy name JOE, was really rude to me and blamed me for the awful job repair they did, they fixed my bumper and it fell apart in less then 2 weeks, Joe was very unprofessional and RUDE, if you want a good job done DO NOT take it here, they don`t care about you, they`re going to rip you off and blame their awful job on you if, lifetime w... view morearranty was a lie, if you ever bring it back they will blame it on you, and I highly do not recommend Joe, he was a big time jerk!!

upset.customer / 10/16/2012

Job Well Done

I read reviews , I was not sure if I wanted to go here or not , but Geico recommended this place , so I decided to check it out. They worked on my Honda CRV and I think they did a fabulous job! I would recommend this place to any one wanting to get their vehicle fixed. Thanks Guys!

irfanhasanali / 11/30/2011

I took my car in to be repaire...

I took my car in to be repaired at the beginning of August, and while I wasn`t terribly impressed with the initial 2-3 weeks it would take to repair it, I didn`t think it was THAT bad, especially given the original completion due date of 9/1. (This garage was nationwide recommended and my representative was Craig, the nationwide rep.) We`re now at two days short of a month, last week they finally took the car apa... view morert (on the original `completion date) and realized they would need a piece that they could only order from Michigan, but the rep swore up and down it`d be ready the day after they received the missing piece. Early Wednesday of this week the piece finally arrived, when we asked if it`d be ready for pick up soon he said `early Thursday`. The next day rolls around (Thursday) and we`re sent a text message saying the project is due to be completed by 9/16 at 1PM. I called the rep back asking about the text, but he was on lunch, and called me back at 2:30, saying the car needed about three more hours of work. Trying to get some kind of definitive date out of him, I asked "So it wont be ready today then?" Not only would he not say yes to a completion time/date, he also wouldn`t say no. Lo and behold, Friday morning rolls around. First thing I call to check on the car and am informed that `it should be ready by lunch, IF the technician doesn`t need any more parts.` It`s now 3PM. I called at 2:15 after being told the representative would call me back `in fifteen minutes` at 1:30, only to be informed that he hadn`t even checked the status of the car and `would call me back in five minutes`. I finally called back AGAIN at 1:45, asking for an update. I was informed there was `at least another hours worth of work` left. This place is horrible at timeliness, estimations on amounts of work left to be completed, and returning phone calls.

Leigh2011 / 9/10/2011

Simply the worst experience ever

There are not enough words. I was a little leary,based upon the reviews. But then i figured things may have improved in a year, and it was recommended by my insurance company, but I should have heeded the warning.

They promise the world and are all smiles. A repair that should have taken a week took a month. I asked for daily updates, I got them once a week. The car was not properly repaired and items we... view morere taken from the car.

They could not have cared less. Awful. And now I`m sure with it. Stay away. End dot.

sqrl18 / 7/15/2011

Caliber Collision in Lewisvill...

Caliber Collision in Lewisville did a fantastic job on my vehicle. Joey was my service provider and he was incredibly competent, readily available and was willing to work with me. I had additional work done on my vehicle that was not covered by insurance. Their prices were highly competitive and I do not feel as though I had been taken advantage of. (I priced these items through the dealership and 2 other locatio... view morens - calibers prices were fantastic) My vehicle looks like brand new. I felt like I was getting in a new car when I drove away. Everyone was friendly and helpful, and they were able to get my vehicle done only 1 day past the expected date which was incredible, considering during that time we had 2 major hail storms come through our area. I would highly recommend them. If you don`t believe me, go in and speak with Joey for yourself and make your own judgment. :-)

DawnAnglin / 4/24/2011

Great Job!!!! :-)

I know everyone has an opinion, so I have one as well. Caliber Collision in Lewisville did the repairs on my vehicle for a hit and run. Joey was my service provider and he did a fantastic job. He was incredibly competent, very communicative, and was always available for me. They were able to get my car finished only a day late after 2 hail storms happened within 3 days of each other. (You know how hectic a body... view more shop becomes after a hail storm) I also had them do some additional work on my vechicle that was not covered under the insurance. Their prices were more than competitive, and I do not feel that I was taken advantage of in any way. They were always very professional, the work they did was fantastic, and I am not complaining about the price. (I priced it through the dealership and 2 other locations) I say go in and talk with Joey before making an opinion from the negative feedback given from the other users. :-) I am 150% satisfied.

DawnAnglin / 4/23/2011

Highly Recommend!!!

I picked up my car this morning from Caliber Collision in Lewisville and my truck looks better than it did prior to my accident. I will definatly be returning here if I have any more repairs to my truck!!! My service advisor Brian Payne keep me in the loop on everything that was happening. Even the manager Shawn came out to shake my hand. Couldn`t have had a easier experience.

Paulweldit62 / 4/6/2010

Good Experience

All around good experience, nice people, EXCELLENT repairs!!!

CAROLINEP2010 / 4/6/2010

AWEFUL SERVICE

I hate to say I`ve been in many collisions and this repair was the worse. For a simple curb check they said my car would be ready two weeks ago. I called today and they said it would take another week. Does it really take 3 weeks to get new suspensions and tires on a 2007 vehicle?

ltrablue / 2/17/2010

Avoid, avoid, AVOID

I completely agree with the other two reviews about this place. The people are utterly incompetent, especially management. If you have GEICO insurance, you also get an incompetent damage adjuster, Armengol Canto. Save yourself the grief and frustration--just stay far away from Caliber Collision.?ˆ?

JM75007 / 1/18/2010