McKinney Buick GMC / Fairview, Texas

Rating: ★

New Car Dealers, Automobile Body Repairing & Painting, Used Car Dealers

Address: 3950 S Central Expy, Fairview

Postal code: 75069

Phone: (972) 548-1122

I bought a 2006 used Chevrolet Impala. Problem 1: The car was sold to me with an expired inspection sticker and I got a ticket. The good news is that the dealership immediately inspected the car and agreed to pay the ticket. The bad news is that the put the incorrect mileage on the inspection report. Problem 2: The used car was sold to me with an extended 24,000 warranty. During the sales process, I was ... view morerequired by Mike (used car sales manager) to sign a document stating that the manufacturer`s warranty had been explained to me. When I questioned him about this, he told me not to worry that this would be explained later in the car buying process. It never was. Additionally, what the extended warranty did or did not cover was not explained either. However, I did read this and realized that I needed to carefully follow the manufacturer`s recommended maintenance schedule to keep the warranty from being voided. So, I went back to the dealership and requested that someone explain to me exactly what I needed to do to keep the warranty from being voided. Such as easy task with no one willing to help! I went to service dept who sent me to used car sales who sent me to finance who sent me back to the service dept. I left very frustrated and upset because no one seemed willing or qualified to give me this very basic information. Problem 3: The incorrect mileage was placed both on the inspection report and the document showing that GMC had changed my oil. This was a very bad thing because the warranty of the vehicle requires you to have service done at specific intervals. If the mileage is incorrect, then you are pretty much doomed in the world of extended warranties. Additionally, I have to wonder just how legal is it to put the incorrect mileage on a vehicle inspection report. Good news! I sent an email to the GM, Mr. Jeffers, and he immediately had my concerns addressed. Unfortunately, they were unable to correct the mileage on the documents. The good news is that they did address this in writing so I do not have to worry about my warranty being voided. In closing: GMS of McKinney has a great service department and new car sales department. I would do business with them in a heartbeat. However, their used car department puts an unforgettable blemish on them. I would not recommend ANYONE to buy a used car from GMC McKinney. They require you to sign documents saying they have done things that they have not done nor plan on doing. They also cover their tracks from their management by putting incorrect mileage on their internal documents. Additionally, they will sell you a car before it has been internally shopped, AND they are rude and very defensive about their unethical practices. It is a toss up. I will have my car serviced there and possibly buy a new vehicle there. But I will never make the mistake of dealing with their used car department in the future.

cheezy / 6/21/2012

Used Car Dealers, Used Truck Dealers

Address: 2904 U S Highway 190 W, Pointblank

Phone: (936) 967-8141

Automobile Parts & Supplies, Automobile Seat Covers, Tops & Upholstery, Automobile Accessories

Address: Canyon Lake Upholstery CANYO, Wimberley

Phone: (830) 964-2681

Automobile Body Repairing & Painting

Address: 10998 S Wilcrest Dr, Fresno

Phone: (832) 486-9326

Used Car Dealers

Address: 2254 Fm 92, Lumberton

Phone: (409) 385-4491

Automobile Parts & Supplies, Automobile Accessories, Battery Supplies

Address: Lantana

Phone: (940) 759-2291

Auto Repair & Service

Address: 2003 Three Points Rd, Hutto

Phone: (512) 989-0898