Hiley Mazda Of Arlington / Everman, Texas

Rating: ★★

6 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1400 Tech Centre Pkwy, Everman

Postal code: 76014

Phone: (817) 575-6000

Picky People Pick Hiley Mazda!

Hiley Mazda, a Mazda dealer in Arlington, Texas was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Mazda cars, trucks, and SUVS. Our Arlington Mazda dealership is one of the premier Mazda dealers in Arlington, Texas, and in the state of Texas period. Our commitment to customer service is second to none. We offer one of the most comprehensive Mazda parts and Mazda service departments in the city of Arlington, Texas. Hiley Mazda provides the city of Arlington, Texas with the Parts Team in the Arlington area. Please be sure to visit out virtual Parts and Service department online or come in to visit us at www.hileymazdaofarlington.com. Our primary concern is the satisfaction of our customers in the city of Arlington, Texas, and those surrounding suburbs near Arlington, Texas. Our online Mazda dealership web site was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at (800) 949-4817 listed or send us an email using the Contact Us page. We look forward to meeting our new friends at Hiley Mazda. In today???‚¬?„?s world, words like "quality" and "trust" get thrown around like yesterday???‚¬?„?s newspaper. But, at Hiley Mazda, we believe in integrity and giving the customer a good value for their hard-earned money. So stop by and give us a chance to share our experience and inventory with you in a no-hassle, state of the art auto environment.

Categories:

Auto Body Parts, Auto Oil & Lube, Auto Repair & Service, New Car Dealers, Used Car Dealers

Payment:

all major credit cards, check, financing available

Services/Product offered:

Hiley Mazda of Arlington offers the sale and service of new Mazdas as well as a large selection of pre-owned vehicles.

Neighborhoods:

East Arlington

Open hours:

Mon - Sat 8:30 am - 8:00 pmSun Closed

Brands:

Mazda, Volkswagen

Amenities:

Some fo the amentities that we offer include complimentary coffe and water for our sales and service guests. A shuttle servicet that runs a 15 mile radius from the dealership so you do not have to wait here for your service to be completed. A professional staff who wants only to ensure that you have a wonderful experience in our store.

Extra phones:

(817) 493-5000

Reviews:

GREAT SERVICE AND SALES

I could not have asked for a better experience. From the saleman Ken Erwin to the sales managers and Service. I leased in November 2011 and Love my VW.

JoeSmith1972 / 12/28/2011

HORRIBLE EXPERIENCE

I am totally disappointed in my experience at Hiley Mazda. I bought a truck there last week and well, first of all, I drove it home and then realized that I had no paper dealer plates on the truck. So I kept my rental truck for another day and left the truck I just bought at home. The next day I went back and picked up the paper dealer plates and put them on my truck so I could drive it to work the next day. I dro... view moreve the truck to work and when I left for lunch it started dropping all the coolant. Since I had barely put 20 miles on the truck I called Hiley Mazda and asked what they wanted me to do with it, figuring they would at least want to look at it and help me with the repair costs. No such luck. They told me that I bought a truck as is and they can

lohall06 / 11/21/2011

Overall great experience. This is a GREAT dealership.

I wasn`t even sure I could buy a car because of bumps and bruises on my credit due to a job loss five years ago. The staff at Hiley Mazda didn`t let that deter them. They worked so hard to help me find the right car (and with the features I wanted!), at the right price. They worked so hard to get me the best interest rate possible t make the payments as low as possible. I have to say I was amazed and the financin... view moreg they were able to work out. Throughout the process, every person I dealt with kept me informed and they were always truthful and upfront with me about things I couldd and could not do. Everyone from the sales staff to the finance team earned my respect and you can bet I will be a repeat customer. They were not pushy at all and as a result, I drove home with a very nice Mazda 3 Touring Car! Thank you Hiley Mazda. You guys are tops!

wbh1958 / 10/13/2011

Hiley VW is your typical car d...

Hiley VW is your typical car dealership, interested in churning people in and out, purely sales oriented. I couldn`t tell you how many times the sales person, Ken Erwin, asked me the same questions over and over; yet still managed to get things wrong. I could go on and on about the experience I had with Hiley but just imagine that typical smiling car sales man that has everything going in one ear and out the other ... view moreand you`ll have a spot on idea of what Hiley is like. Too bad though `cause I live right near their new GMC dealership and would have taken my Sierra there for it`s service, but I`ll be going to Moritz for that now. Autobahn in Fort Worth is a much friendlier VW dealer, straight forward and none of the old worn out car sales man tricks.

BadHiley / 6/13/2011

Bad Service can`t diagnose problems.

I have a 2007 EOS that drains the battery. The dealership, Hiley Volkswagen, cannot diagnose why this is happening. Took it twice, they kept it 3 weeks. They said they worked with HQ tech support. No help there. Took it home on Saturday, car is dead again the next day. The battery is ruined from being drained so many times. This is the 3rd battery in the car. I know it will probably not hold a charge any more. I of... view morefered to buy a VW battery if they would guaranty to replace it when it gets ruined. They said all they could offer was the standard warranty. I`m sure they are hoping I go away, but going to call them on Monday. This is the dealership where I bought the car. Don`t buy a VW and don`t go Randy Hiley.

Understand that electrical issues are hard to diagnose, but when the car dies in the dealership, one would think they could figure it out. National Customer Service is equally useless. All they do is call the dealership and tell you exactly the same thing the service writer and/or manger just told you. They are no help in resolving any issue, they actually suggested I take it to a different dealership and also referred me to researching the Texas Lemon laws

Making it my mission to post on as many web sites and to file complaints about VW and this dealership.

VWisBAD / 1/9/2011

INCOMPETENT SERVICE DEPARTMENT - CROOKS

These people took advantage of my 65 year old Mother. She took her car in because the engine light came on. They charged her $1800 to fix it and a year warranty on the "work". A week later the light came back on. They told her it "must be a different problem" causing the light to come back on. Then the people she was dealing with would not even come to the phone to talk to her. I would not want to... view more do business with a company that is in the habit of cheating people out of their money. Their lack competency and customer service is DEPLORABLE. We have filed a report with the BBB. I recommend you take it ANYWHERE else. These people do not know what they are doing!!!

KayMur / 4/28/2010

Best prices, most professional, no hassle.

First I went to a Mazda store in McKinney, where they flat-out lied about what they would sell me a car for over the phone... drove all the way there, and they said `oh, that`s plus the window-tint, pinstripe, blahblahblah`... went to a Mazda store in Denton, SAME EXACT THING!!! I went to Fort Worth and Mesquite (yes, I drove everywhere) because I had a specific car I wanted. The folks at those stores just didn`t wan... view moret to help me. I told them my credit wasn`t great, and they ignored me. I finally called Hiley in Arlington, and they promised they wouldn`t play those games. I didn`t believe them, but they actually didn`t play games! They even got me approved at the lowest interest rates because my credit really wasn`t that bad. They treated me with nothing but respect the whole time, and we completed the whole transaction in about an hour. The owner`s son greeted me, and actually sat & talked with us for 15-20 minutes. He was very nice and knowledgeable, and he personally brought us all soft-drinks & gave us his card with his direct line.

I have never had a better experience buying anything, much less a car, and I will never shop anywhere else but Hiley in Arlington.

Thanks, Guys!

edhamilton1 / 5/30/2008

EXCELLENT!

Wow. I had a totally different experience at Hiley Mazda in Arlington. The sales staff was very professional and knowledgable. No one has EVER presented a vehicle that way for me and took as much time. Harold, the internet manager, didn`t pressure me at all. I also met the owner`s kid, who manages the store. He sat and talked with us for a long time, and was very nice and professional. He even negotiated the deal for... view more us. I thought that was great. I get my service work done there, and I`ve always had a great experience. Maybe the other folks caught them on a bad day. I definitely recommend them.

cdodd / 3/20/2007

Avoid at all costs

Seriously the worst sales and service experience imaginable...Hiley Arlington made we wait around for 5 hours trying to buy a CX-7. Finally talked to the owner`s kid who claimed to be the GM. What a joke. Then, Hiley tried to pawn off a demo on me, one with hundreds of miles and scratches and rock chips. Hiley Arlington should be avoided...period.

jecarlson / 3/5/2007