Holt Chrysler Jeep Dodge / Duncanville, Texas

Rating: ★

88 years in Business

New Car Dealers, Used Car Dealers

Address: 1111 E Interstate 20, Duncanville

Postal code: 76018

Phone: (817) 557-6000

Stick With The Specialists

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Categories:

New Car Dealers, Used Car Dealers

Payment:

cash, check, debit, master card, visa

Open hours:

No info

Brands:

Chrysler, Dodge, Jeep, Ram, Sebring

Extra phones:

(817) 405-2735

Languages:

English

Reviews:

Terrible Liars, Stay Away

Worst dealership experience of my life. Was sold a low mileage vehicle that had "just been thoroughly checked for any possible problems" and was sold an extended warranty that "covered anything other than tires/wiper blades/regular maintenance. Shortly after purchasing the vehicle, I realize the back hatch/door does not open (pretty important feature on an SUV, wouldn`t you say?). I then try to make... view more a service appointment online. No one ever contacts me to schedule. Fast forward another month (at this point, I`ve only put 5,000 miles on this vehicle) and the car dies in the middle of the road while driving. The next morning, I drop the vehicle off at their service department and they promise to take care of it, noting that I shouldn`t have any problems on such a new, low-mileage vehicle. After a week, I get a call from them saying "well huh, I don`t know what`s wrong with it" and "nope, your warranty won`t cover the broken hatch/door mechanism, but we`ll fix it for $500". At this point, I`m furious. I ask to speak to a manager, who essentially tells me "too bad, not our problem". The very next morning, the vehicle dies again in the middle of the road WHILE I AM TRYING TO CROSS THE ROAD. My commute to work is under 5 miles. I call the dealership again, and they tell say "huh, I guess you should take it to a Ford dealership to be fixed". So today I take the car to a REAL, HONEST DEALERSHIP. In less than an hour, they call back and know exactly what is causing the problems. Unfortunately, the scumbag scam of a warranty that Holt Chrysler Jeep Dodge sold me WILL NOT COVER A MAJOR ENGINE/DRIVETRAIN ISSUE THAT CAUSES THE VEHICLE TO RANDOMLY DIE IN THE MIDDLE OF THE ROAD. I now have over $1,200 worth of repairs that have to be done to the vehicle to make it safe to drive. Again, the "DELUXE EXTENDED WARRANTY" they sold me DOES NOT COVER ANY OF IT. STAY AWAY FROM THIS DISHONEST DEALERSHIP. I repeat, STAY AWAY.

randyhamm / 9/12/2013

BEWARE OF THIS DEALERSHIP!! (the following is a detailed review in order that others may read and make the informed decision to NOT risk buying a car here). This dealership was singlehandedly the WORST car buying experience EVER. The dishonesty and ridiculousness all started from the beginning when a sales person named Antonio wanted to sell the car we had found at their dealership online for $5,000 MORE than the ... view morelisted price. After we brought this to his attention, he acted like he didn?ˆ™t understand English and therefore handed us over to a guy named Frank, his manager. Frank then began to start the dishonesty by ?ˆ?searching?ˆ? online and stating that there was no car like the one we wanted in Texas, just a town in Oklahoma. We then showed Frank on our phone that there were 5 exact locations in the area with the car we wanted. He then stated that the dealership we were about to go to did NOT have the color of car they showed online, and proceeded to say the other dealership was lying. My husband then called that specific dealership, talked to the manager who then stated the exact color they had in the car we wanted (which was the correct color) and that they were willing to hold it for us if we wanted it. Frank then said that they were still lying and that his owner would NOT sell the car for the price we wanted. We then asked for our keys back to the car we were trading in, which they offered $2,000 LESS than what any other dealership offered us. Frank came back, said the owner changed his mind and wanted to sell it for less. We then stated we didn?ˆ™t appreciate being lied to several times and were ready to leave, but needed our keys back (which they had been holding for 3 hours.) The ?ˆ?owner?ˆ?, Shawn, then wanted to make things right and give us what we wanted, so he said he would sell the car to us and give us an added choice of ANY rims that we choose to sweeten the deal. We told him we had been straight forward this whole time, were willing to pay cash for the car, and wanted a clean deal. After we had signed the papers and paid cash for the car, we went to pick out the rims only to find we could not pick ANY rims?ˆ¦.we actually only had a choice of 2, which again, DISHONESTY during the deal. After choosing the one we wanted with Angie, who although having her downfalls of LYING about rims that were available when they were NOT, seemed to be the only one who could actually get anything accomplished at the dealership. We were told to come back the next day to get the side rails and rims on as well as getting the car detailed, getting a key made, and picking up an owner?ˆ™s manual. After coming back the next day?ˆ¦ NO ONE KNEW WHY WE WERE THERE AND HELD OUR CAR FOR 5 HOURS WITH NOTHING BEING DONE. We then stated who told us we had an appointment to come, and literally NO ONE knew who we were talking about. We mentioned 3 names and they acted like they had never heard of those people and were unwilling to do any of the promised list of things to the car. After bringing the car up there AGAIN and dropping it off, they never called hours later, and after we called them close to the end of the day, they said the car wasn?ˆ™t working and we would have to leave it there. Upon getting upset because we left a brand new car with them and were 2 hours from home and it was our only car, they called back to say ?ˆ?oops, we had another man by your exact name with the exact car?ˆ? and they got them ?ˆ?mixed up.?ˆ? I cannot make this up people. This actually happened. Among several other issues, I pray no one makes the mistake of buying a car here or dealing with any of the issues we had to deal with.

Heizer / 8/15/2013

Quality Poor to fair Appeal Poor to fair Service Poor to fair STAY AWAY!!!!! These guys are SCAMMERS. It was a nightmare!!! Condescending, rude, liars, THE CAR DEALERSHIP SALES MANAGER MARCUS TALKED DOWN TO ME and acted like I was "too poor" to shop at the dealership. They tried to make me get the warranty by telling me my bank was requiring me to get it...LIE!!! THEN THEY LET THE AIR OUT OF MY TIRE SO THA... view moreT I WOULD HAVE TO COME BACK! When I did come back they were putting air in the tire and still tried to sell me the warranty. I still said no then "SOMEHOW" MY car started having electrical problems on the dash. I was later told and confirmed that They had their service department trip my wires!!!! Just horrible people!

MeaganKing / 1/24/2013