Momentum BMW West / Cypress, Texas

Rating: ★★

New Car Dealers, Truck Rental, Car Rental

Address: 15865 Katy Fwy, Cypress

Postal code: 77094

Phone: (832) 772-9000

Called Service to book my BMW 525I in service. They told me 1 week. I have a crack in the brake fluid container and warning lights are on. The service desk said that my manager may be able to get me a sooner appt. I left 2 messages starting at 9am. No reply At 2:30pm I get a call me the front Service Desk saying that my advisor, Ross Lee Smith, says I should book at the front desk. I just got the run around. ... view moreI have been going there for 4 years. There have been lots of management changes. The best thing about a BMW is the car. The dealership has pool procedures and does little to support you after you buy their car. Would not recommend them.

KarenN1 / 5/15/2013

Outstanding service from start to finish. Extremely friendly and responsive. First class operation all the way.

Melsouthan / 3/5/2013

This place is absolutely ridiculous! I was treated poorly by everyone I encountered. I continued to call for the manager who never returned any calls IN ADDITION to making it known on their FB page. Believe it or not but no one has ever responded. They do not care! They know that BMW will sell itself so they do what they please. It is ridiculous when the owner and managers of a location do not care about what is bein... view moreg done to customers. The only thing I will say is after 3 days of torture and COMPLETE UNPROFESSIONALISM I called corporate and was able get a sweet lady on the phone who did care and she got me to the BMW locationon Southwest Freeway and the sales manager was a complete delight. He had the tech come out (free of charge) and finally end the dreadful nightmare that Momentum Bmw West started but refused to finish. My word of advice- Stay away from this place and save yourself the headache. Go to the Southwest Freeway location atleast they care.!

Vivica_Keller / 3/32/2012

If I could give it ZERO stars I would. I recently bought a car from here and it has not been a good experience. The sales process was too lengthy and I never received a couple things I was assured were already shipped out. Less than 2 months after the purchase I had brake issues. The first time I brought it in, they said they fixed the problem but surprisingly they were still squeaking later that day. The second time... view more I brought my car in, they finally replaced the back brakes. BEWARE!!!!! I had my Ipod stolen from this dealership. They make you sign a waiver when you drop your car off stating they are not responsible for items removed from your car. I accidentally left my iPod in the center compartment where it has the USB connection. I called my tech and he called me back a couple days later and said ""they have been having some issues with items going missing but have not located the employees involved"". He made sure to remind that I was still responsible for the missing item. Thanks a lot, I just spent 40K with you jerks and your going to lose me as a customer over a $80 iPod???? Stay away from both sides of this dealership, they suck and have ruined my previous stellar 5 year experience with BMW.

Bv72 / 4/15/2011

service was easy, it was nice to be able to schedual online, i really hate having to always call on the phone. everyone was great.

kcogliano / 9/9/2009

We purchased our first BMW from Momentum. After 5 hours at the dealership, we were elated to drive home in our certified pre-owned car. Unfortunately, on the way home we noticed that the inside of the car was very dirty (the cupholders had not been cleaned, the back seats were dirty, there were smudges all over the steering wheel and ceiling). We called our salesperson, and he said ""bring it back anytime and we`ll t... view moreake care of it."" Trusting that that was the case, we went home because it was late. The next week I drove an hour out of my way to bring the car in, and I was told there was no one available to wipe down the inside of the car. So I made an appointment for a Monday morning (which I would have done in the first place if I`d been asked to do so). I arrived at the Monday morning appointment and was told that it would take 1 1/2 hours to clean the car. Since I figured they would do a great job, I agreed to wait. After an hour and 20 minutes, the car was ready. When I got in the car, I could not tell that they`d done anything--all the mess was still there, except what I had cleaned up myself. I pointed this out the salesperson (Mazhar), and he told me to take the car over to the service dept. myself. I had to go to work and was unable to do so at the time.

Next, our temporary plates were about to expire, so I called the dealership. I was told that my salesperson would call me back. The next day he called me back and asked what the front desk had told me. I told him that they had told me nothing. He then called me back to say that my plates were in--but no one had called to tell me that. When I went to get my plates I saw in the log that they had been there for days with no call to us.

The final insults to injury were weak excuses from all levels of management at Momentum and then a final, follow-up email from our salesperson (obviously automated) asking us to refer business to him so that he can ""treat them the same way he treated us.""

AReagan / 11/3/2008

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