Belden Automotive / Boerne, Texas

Rating: ★★★★★

Auto Repair & Service, Auto Oil & Lube, Truck Service & Repair

Address: 29137 Interstate 10 W, Boerne

Postal code: 78006

Phone: (830) 981-9700

Auto Repair & Service, Auto Oil & Lube, Truck Service & Repair, Brake Repair, Automotive Tune Up Service

Auto Repair, Auto Parts, Car Parts, Car Repair, Truck Parts, Truck Repair, Auto Oil Change, Auto Inspection

Mon - Fri 7:30 am - 6:00 pmSat 8:00 am - 2:00 pmSun Closed

ACDelco

Disappointment after disappointment. I wouldn`t use Belden`s again if my car broke down right in front of their shop. Drove my Camry in to have a faulty/leaking water pump replaced and overdue timing belt changed. Disappointment #1: They wanted to keep the car until the next day when I was promised the end of the day. I ended up getting it same day by repeatedly saying tomorrow was extremely inconvenient. D... view moreisappointment #2: Late that evening when I picked up the car, I realized they charged me a towing fee. I called and said ~"what the heck?". They said when they did their 30-point inspection (before doing the repairs) the timing belt broke. I said ~"that`s your problem, I told you the belt was very aged and needed to be changed. The car was fully drivable when I brought it in". They said, "I see both sides to the argument". In which I responded, "There`s not two sides, I DROVE my car in because it needed a new timing belt and YOU choose to drive it around town BEFORE making the repair and the belt broke. That`s all on you!". After 2 days, 3 or 4 phone calls, and them contacting the corporate office a couple of times, I finally got credited back. I`m completely dumbfounded that I even had to ask/beg to have it removed/credited! Disappointment #3: The next day on my way to work, I started hearing a belt squealing. Didn`t think to much the first 2 or 3 days of squealing. Thought maybe some oil was on the belt and it would work it s way out. Never happened. About 4 days later I opened the hood. Here s what I saw... Main belt (which they had to take off and then re-install) was extremely dry rotted, frayed, and had chunks missing. Link to Pics: http://db.tt/i7D4nZyL and http://db.tt/C2w3U87C. Wow, so much for their 30-point inspection. I`m surprised my car even made it out of their shop! Alternator tensioner assembly installed backwards causing bolts to bend/shear. Link to Pics: http://db.tt/a35ErpPK and http://db.tt/fgadVfiN. To be fair, I really can`t say if this was correct when bringing it in. But like the belt, it was so obviously wrong it should have been fixed before tightening it down! One big plus: Their work is guaranteed for a period of time, so one could bring the car back in if something like this happened. But after all that I had happened, I would never trust them to touch my car again. UPDATE: I`ve changed my review from 2 stars to 5 stars following a phone call I received by Jason Belden (the GM). Mr. Belden called me a couple of days after I posted this review and expressed his deepest regret that so many things went wrong while my car was in the shop. He admitted that the tow charge should never had been put on in the first place, the belt should had been brought to my attention so I could pay for it`s replacement, and that the tech simply messed up by installing the tensioner assembly backwards (or possibly just failing to notice it was backwards initially). He offered to replace the belt they overlooked and the two bolts they damaged for free. I had already repaired/replaced the items though, so he sent me a store credit for the amount that work would normally cost. I`m still amazed at the multiple mistakes made by the guy(s) who worked on my car that day. But am reassured that the owners go to great measures to ensure that any mistakes that are made, are corrected. If one should ever have issues with one of the local shops, I`d encourage you to contact one of the Belden`s. They truly go out of their way to ensure their customers are satisfied.

rjneel / 7/24/2013

I took my 2004 Pontiac Sunfire to Beldens to check the brakes. After they took my front wheels off, they said I needed pads and rotors...to the tune of $406.03! I was shocked and asked why so much. Apparently they ""only use ceramic pads"" ($84.22) and decided I needed my brake fluid changed ($64.00), not to mention $157.00 labor!!! As I was without a vehicle and had no way to get my car to another shop, I let th... view moreem proceed. Add in the $45.00 cab ride to pick up my car after work, and those front brakes cost over $450.00. Thank God I didnt let them touch the back brakes, or I would have had to take a second mortgage out to pay them. Sure, they include ""Roadside Assistance"" and ""Protection Plus Warranty"" which I am sure is built into their rate, and which I did NOT want. Just another scam, the way I see it, as they dont give you a choice. Be very careful dealing with these people, unless you have an unlimited Gold Card, and dont mind being ripped off.

kellydornfield / 2/13/2012

1) Had Beldens replace fuel pump on silverado, they left several vacum hoses/other disconnected to fuel tank area dangling down that I never noticed until I replaced the oil several days later. Any kind of final QC would have noticed the obvious. 2) Had Beldens replace (expensive) flame box on volvo, w/in last 18 months. Today engine check light at dealer revealed same flame box needed replacement again. I was ... view morewithin the 18 months warranty time but slightly over on the mileage. They (manager) wouldn`t budge on any negotiating to the warranty of their work..... strict adherence to industy warranty standard is more important that customer satisfaction in MY CASE.... Not going back.........

not amenable / 11/18/2011

This place is A+ I had my vehicle taken to Belden`s after Ancira Jeep tried to sell me a new transmission. My Jeep started jerking and then wouldn`t go over 20 mph. I had it towed to Jeep and they told me I needed over $4000 worth of work, including a new transmission and throttle positioning sensor, fuel injectors, etc. When spending that kind of money, I have to get a second opinion, so I picked Belden`s out of the... view more phone book. I told them what Jeep had diagnosed and they quoted me over $1000 less, with the same warranty, if that was in fact the problem. When I got my Jeep to them, they spent over 2 days overlooking my vehicle. It turns out not a single thing Jeep diagnosed was right. I had two sensors out that wound up costing me only $400. They spent a lot of time taking apart my transmission and re-checking Jeeps diagnosis, so I was perfectly okay with that price. They even drove ... I had my vehicle taken to Belden`s after Ancira Jeep tried to sell me a new transmission. My Jeep started jerking and then wouldn`t go over 20 mph. I had it towed to Jeep and they told me I needed over $4000 worth of work, including a new transmission and throttle positioning sensor, fuel injectors, etc. When spending that kind of money, I have to get a second opinion, so I picked Belden`s out of the phone book. I told them what Jeep had diagnosed and they quoted me over $1000 less, with the same warranty, if that was in fact the problem. When I got my Jeep to them, they spent over 2 days overlooking my vehicle. It turns out not a single thing Jeep diagnosed was right. I had two sensors out that wound up costing me only $400. They spent a lot of time taking apart my transmission and re-checking Jeeps diagnosis, so I was perfectly okay with that price. They even drove it around for over an hour to make sure they had solved the problem and the work came with an 18000 mile warranty. I`m super happy with the way I was treated. Mechanics tend to take advantage of women, and it`s happened to me before. I`m so glad to finally find a company that is honest and affordable.

Ida Batey / 8/9/2011

There is a reason that over the past 9 years I`ve been taking all my needed auto repairs to Belden`s Automotive - Boerne location. The reason is that upon every occasion of needed auto service, Belden`s has been prompt to respond, honest in pricing the repairs and professional in providing quality work. The manager, Kenny, and his staff have always been courteous in addressing any concerns and proven to be worthy o... view moref their AAA endorsement. I have in the past, and will continue in the future, recommend Belden`s Automotive.

Shila Bovio / 8/5/2011

The guys at Belden`s are great. I have trusted my vehicles to them for years. They literally searched the country over for a carburetor on a 1988 model truck, found it, had it shipped to the shop and installed it. That truck is still on the road today thanks to Belden`s. I take my Honda in for service with no worries. I have confidence the car is checked over thoroughly. They treat you with the utmost respect a... view morend never talk over your head when explaining any repairs that are needed to be done. Thank you guys for relieving the stress of auto repairs. You are truly appreciated.

keithathal / 8/2/2011

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