John Eagle Acura / Barker, Texas

Rating: ★★★★★

New Car Dealers

Address: 16015 Katy Fwy, Barker

Postal code: 77094

Phone: (281) 589-0600

Denton`s Premier Auto Repair Facility

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Reviews:

I recently purchased a used car from John Eagle Acura, Houston TX and my sales rep was TJ Morin. I rate the dealership & especially Mr. Morin 6 out of 5 STARS, yes I know, but my experience really was that exceptional. Over my lifetime I have purchased at least 25 vehicles, new & used, for myself and family, but not only was this my first over the internet (I live in Pensacola Florida which is over 500 miles ... view morefrom Houston Texas), but also the first time that a full week later, I am 100% completely satisfied with the car, deal, dealership and especially the salesperson, no second thoughts at all ?ˆ“ ?ˆ?WOW?ˆ?. The first thing I asked when I called the dealership, about the car I had found on AutoTrader.com, and was transferred to Mr. Morin was; ?ˆ?The car looks good, but what are you not showing by the camera angles? Mr. Morin informed me that the car I was interested in was listed very recently and he had not yet had an opportunity to test drive the car & he would give me a call back. Within 60 minutes, Mr. Morin called me back and said that he had just driven the car himself and informed me of his impressions, both positive and negative (99% of which were clearly visible in the photos) and offered, I did not need to ask, to remedy all but one small item. This one item which was not highlighted in the online photos but was disclosed to me by Mr. Morin was that the ?ˆ?SRS?ˆ? light was on and only a Mercedes-Benz shop could accurately determine the exact reason, which my local Mercedes shop confirmed. Just in case you are interested, the ?ˆ?BabySmart Airbag Deactivation System?ˆ? which automatically deactivates the passenger side front air bag when a ?ˆ?BabySmart?ˆ? Child Seat is installed is malfunctioning. Since I am in my sixties, I do not find this to be a major problem! I communicated with Mr. Morin multiple times viva email & phone and always received a prompt response and completely accurate information (Mr. Morin always answered his cell phone and if I called the dealership for him I was transferred to his cell phone). I received a call from Mr. Morin almost exactly half way home just to make sure I had not experienced any problems and once home, found an email from him asking that I please reply so he would know that I was home safe! My only regret is that due to the 500 miles, separating Pensacola, FL from Houston, TX, I cannot personally send many of my friends to TJ Morin and John Eagle Acura, but if you are considering purchasing a vehicle online and find one on their website, I believe you will find them as honest & above-board as I have. I can honestly say this has been my best vehicle purchasing experience ever!

Steven-M / 7/2/2013

Okay, so all of these positive...

Okay, so all of these positive reviews have to be made by one f those snakes from that dealership. First of all, the service is terrible. You think you are buying you`re car at an Acura dealership and that you got it good but NO, they don`t care about you if you aren`t buying a brand new car. Basically I bought a 2005 Acura TL valued at 13-14k for only 9k. It was a pretty car with a bit of cosmetic damage es... view morepecially on the leather but besides that (damage wasn`t that bad) it seemed like an awesome deal. Either way, my husband and I were still a little weary so we asked them so many times why the price was so low and if everything was ok with the car. We were reassured by three different people that absolutely nothing was wrong with this car besides the cosmetic damage. We buy the car lie idiots and the same day the alternator messes up. We go back and my husband had to argue with them until they agreed to pay the 500 dollars to fix the problem since we just bought the car. After the first day that it rained, I almost crashed and possibly died because the windshield wiper was messed up. Not only that but the power steering was messed up and in total the car needed over 3k in repairs. I was livid. We went to the dealer to complain as we only had this car two weeks and it was falling apart. Everyone there treated us like crap especially the sales manager who couldn`t even stand up straight and speak respectfully. He then threw the fact that they fixed the alternator in our face even though ey wanted to charge us for it if it wasn`t for my husband arguing with them. They wouldn`t help us out with the cost of repairs and wouldn`t let us return the vehicle. I called the manager three or four times and eventually he said all he could do was trade in this car for another of equal or greater value. I got a 2007 Honda accord from them, two weeks later it turns out some of the parts were recalled awhile ago from Honda, power steering is messed up, breaks suck, windshield wipers suck, etc. I wasted money on a more pricey car and a warranty and they lied to me again and told me this car was perfect and I basically got another lemon. Neither car was over miles either....and I`ve been calling the dealership to no avail. Do not go to this place if you value your money.

samanthad24 / 12/30/2012

This was my first time buying ...

This was my first time buying a car, and I don`t have very good credit. I was terrified of getting ripped off, so I did my homework. I shopped around. I read lots of carfaxes. THIS PLACE WAS AMAZING!!!

rex0335 / 6/8/2012

Excellent service! Hands down ...

Excellent service! Hands down the best Acura dealer and service department in Houston. Jesus Montes always gets everything taken care of without me having to worry or stress. Each service trip I have gotten has been taken care of in a professional and timely matter. I would recommend John Eagle Service to those with and without Acuras.

aust7647 / 5/31/2012

They seems to go out of there ...

They seems to go out of there way to make that second effort in making things right.

viml11 / 5/23/2012

Everyone at this dealership is...

Everyone at this dealership is awesome to work with. I feel like Eric is a friend not just a service advisor. He always remembers me and call me by name. I would recommend him to anyone that owns an Acura. He is the best.

kyle5474 / 5/23/2012

good

They seems to go out of there way to make that second effort in making things right.

robt5512 / 5/22/2012

Top of the line automobiles wi...

Top of the line automobiles with exemplary service. I really appreciate these folks here. Very friendly every single time.

roger58 / 5/10/2012

About a year ago I came lookin...

About a year ago I came looking for freon for my older model TL. I had never been in this dealership, but I had trouble with my older car AC and was closer to this dealership. My mom was awaiting for me at an appointment in Houston. The weather in the summer was at its peak of hot and humidity and I had trouble with the AC the freon had leaked and it would be a long way back to Pearland. I was about to walk out of th... view moree dealership when Jesus Montes asked me what I needed and very kindly offered to have the freon replaced by the service department immediately so I could get back and pick up my mom with the ac working. Further, the technician told me what I needed to have fixed on the spot. From the start the service department exceeded my expectations and Mr. Jesus Montes continues to provide excellent service. I would recommend this dealership to anyone who is looking for a good group of people doing te right thing. I can appreciate this being in sales.

quintin.m / 4/25/2012

They promised freee hand wash ...

They promised freee hand wash for the life but they acually have a car wash center in the back which has a big rotating brush this thing. Was also promised free oil change for life turns out that only alternate oil change is free.

pacchianaa / 4/18/2012