Galleria Collision / Barker, Texas

Rating: ★

12 years in Business

Automobile Body Repairing & Painting

Address: 5900 Schumacher Ln, Barker

Postal code: 77057

Phone: (713) 532-5600

Automobile Body Repairing & Painting

Woodlake/ Briar Meadow, Westside

Mon - Fri 9:00 am - 5:00 pmSat - Sun Closed

(713) 532-5023

TiannaHallHitchens / 1/17/2013

I give this place a ZERO. This place is a total rip-off to say the LEAST. I went to pick up my car today and had to call HPD to assist me in getting my car. They lied about work they did, lied and said they tried to call me all weekend to pick up my car after it was ready so that they could hold my car ransom and ask for more money at the time of pick-up (my insurance covered the rental car!), they made me pay $225... view more.00 for a toll violation I had incurred in their rental car on my way to work to Sugar Land - I had to go through 3 tolls and forgot change, but paid the $4.00 online to EZ TAG a few days later and even provided Galleria Collision the confirmation number). They LIED again and said my insurance only paid them $400 to repair my bumper because damages were so small, but I showed them the letter from my insurance stating that they sent GC $1,923.00!!! So, now I have to get my car looked at by a mechanic to see if they actually did the work that the $2,500.00 list of items were actually performed on my car! It took asking several times and a police officer to actually get a receipt and my car from them. They are CROOKED to say the very least and need to be shut down SOON.

michelleb894210644 / 6/12/2012

In my opinion, Galleria Collision should be investigated by the Texas State Attorney General`s office under the Texas Deceptive Trade Practices Act. During our experience, we were lied to several times by several members of the staff. We were told things which were easily controverted by our insurance company (and the insurance company was willing to show proof of its claims). Getting a bill so we could pay for ou... view morer car was a painful process. I was never treated like a customer, rather like some idiot that would eventually give up getting his car back. Case in point, I was told to talk to their attorney when I brought up a specific line item on my bill. When I asked who their attorney was, they refused to answer. Eventually, my insistence got me kicked off the premises. Finally, when we decided to cut our losses and remove our car from Galleria Collision, the process took three days, a cash payment for a ridiculous bill, and the assistance of the Houston Police Department. It saddens me to have seen how many cars are locked up in their lot. I know that every single one represents someone losing sleep over their car repair right now. Consumers don`t have to accept this sort of abusive treatment and reckless disregard for decent service. Galleria Collision is, in my opinion, owned and operated by the worst sort of people. They don`t deserve your business. They don`t deserve to be in business.

Palshife / 4/2/2012

These people do a horrible repair job, take months and months and months to actually do it, they lie to your face, and will bill you for work they never did. All while you and your insurance company, the police and competing shops are flabbergasted by their audacity. They are the scum of the earth. Including the receptionist, the owner shlome and the manager richard. They should all be in prison.

leighalexander / 3/30/2012

The worst experience of my life. I wouldnt let my worst enemy take their car here.

TiannaHallHitchens / 3/29/2012

I wish I could give zero stars. This has been one of the worst experiences of my entire lifetime. You can read about my horribly long and awful experience with galleria collision on tiannahall dot com /GalleriaCollisionOfHouston or on Facebook by searching for the galleria collision anti-fan page To say that they are the most unethical, disgracefully dishonest people I have ever dealt with is an understatement. ... view moreI wouldn`t let my worst enemy take their car here.

Tiannahall / 3/28/2012

Galleria Collision really helped me in my time of need. New to City & lost with my accident claim Richard took care of my car as if it was his own. I was informed during the whole repair process & my auto collision was done with the up most quality & care. I really appreciate the time & patience the bestowed my way. I highly recommend Galleria Collision if in need of Auto Repair.

AnaApple76 / 4/5/2011

My son`s car got flooded and was towed to this establishment. The owner was vey rude to my son, had a horrible attitude. The cops had to be called just to get my son`s keys back. I called several times to speak with him, no return calls. The person answering the phone acted like she was scared of him....!! Would never take my car to this place...a bunch of crooks!

hailey67 / 6/28/2010

When I went by, the owner told me ""we have a ton of return business, state of the art equipment, I`ll handle everything for you: rental, insurance, etc"". He was incredibly nice, and once my car was there, he called me to give me updates... for the first three days.
After that, I didn`t hear from him for weeks! And I couldn`t get a hold of him, he was always ""out of town"". When I finally did get my car... view more back, the work that was done was not acceptable. So I called him for WEEKS after, trying to reach him to get it taken care of. And he never called me back. It`s been months now...
I will never go anywhere besides the dealership ever again. It may be more expensive, but at least I know that it will be done correctly, and with out all of the bs.

michellelee211 / 4/20/2010

My friend insisted I repair my vehicle at this body shop , she had used them before.I didnt know what to expect but I must say that im very satisfied with the repair and the time it took. In the past I never have trusted anyone with my car before but now I found somewhere I do . I didnt use my insurance to pay ,I paid ,and they gave me a good estimate and didnt over charge me at all. When I dropped it off I was told ... view morethey estimated 10 days and got it back in 8, so thats fair I guess. I recommened them! Cant forget to mention how nice the office and shop accually are. Hopefully I wont be back anytime soon.... However if I wreck it, Galleria Collision her I come......

DeniseW10986 / 7/29/2008

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