BMW of San Antonio / Balcones Heights, Texas

Rating: ★★

New Car Dealers, Used Car Dealers

Address: 8434 Airport Blvd, Balcones-Heights

Postal code: 78216

Phone: (210) 732-7121

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

New Car Dealers, Used Car Dealers

Payment:

discover, master card, visa

Open hours:

No info

Brands:

Mini

Extra phones:

(210) 732-7129

Reviews:

BMW lacks in San Antonio

The great experience I had was with a lovely mechanic in the parts department always making himself available to give me a quote on my side mirror that got damaged, the unfortunate part to that was my service provider who yes kept me informed but commenced to inflate the price of half the work. As we all know our side mirrors are held on by 4 brackets, well I so pleasantly got two brackets because I didn`t want to pa... view morey the cost to paint the mirror! I was astonished that she would even advise me that those were how things were going to work, so because I can go down the street and get it painted at a local shop for 80$ instead of 175$ I get two brackets??!! And she basically had a heart attack when I told her not to check my gauges because I have a personal mechanic to do that,... :( Not the 5 star service I am used to with BMW no matter what year my vehicle or anyone elses is...please build another one with personalities to the service consultants

JennK22 / 4/16/2012

Horrible service

After having two BMW`s in the past 7 yrs and owning a Mercedes and Audi, this location is probably one of the worse in customer service. This has gone on ever since I owned my first one. Customer Service has never imporved, car is never washed to my satisfaction and sometimes not even washed unless I wait for two hours. It takes days for just once thing to be fixed and friendly employees are never found. I have... view more heard that Austin`s location is great and I wish it was closer. I think they really don`t care (BMW of San Antonio) because they are the only BMW dealership in here. It`s sad that you spend so much money on a great car to be treated like this. If anyone is considering a BMW and you are not willing to drive to Austin I would highly recommend an Audi or Mercedes, both places when I use to own them are top notch and everyone if very friendly, helpful and speedy service. Again, I love my BMW but service is something that I would reconsider if I want to buy a newer model. Thanks for listening :)

cranberry8 / 9/7/2011

Bad Service, worst I`v Ever experienced at a BMW

I requested my pads changed and asked for a loner. I was told someone would call me back to confirm. It never happened. The day of appt. I called and was given the run around, left on hold. I called 3 times. It`s as if they don`t want my business. So, I`ll go elsewhere. Very bad service.

Richlobo13 / 8/21/2011

BMW of San Antonio

I would have to say BMW San Antonio has the worse service department in the world. I took my car in yesterday for a routine maintenance check-up. They needed to change my oil and check the engine soon light. I was informed after approximately 8 hours that I needed to come back in tomorrow because they needed to download some type of software to my car in order for the problem to be corrected. I returned the next ... view moremorning and the service Rep Mike informed me that it will take about 4 hours and he would update me on the status if it takes any longer. After waiting 6 hours I had to call him and ask for a status and he informed me that my car still wasn`t complete. I asked to have my car returned and when I received it, it wasn`t washed or anything. I will never step foot back in this place again because I`ve had similar problems with them in the past. If you want good quality service take your car anywhere but here. I recommend Austin BMW.

Jay Paul / 8/10/2011

They acually paid a service to give them good reviews

It was seen on the local news they acually paid a service to give them good reviews

bmw critic / 3/13/2011

Switched...best decision

We had been with another luxury car company for six years and decided to switch to BMW. We couldn`t be happier with our decision. Our sales agent, Wayne St Laurent has given us excellent service. He was there (on his day off) when we had our first visit for service, making sure that all was handled perfectly, which it was. What a refreshing experience to be treated as a valued customer. I guess customer service ... view moreis not a thing of the past in San Antonio.

53olives / 2/16/2011

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my two cents / 8/26/2010

Fake reviews

Someone should turn this dealer into the Texas attorney general!! All fake, paid for reviews!! Look at the reviews since july. All fakes. Is this dealer buying fake 5 star reviews? hmmm, check out the reviewers history and you tell me. Somehow the reviewers buy a car every day all over the country. Funny, how they all get 5 stars, too. How about the one that knows every little detail of their alleged ""service award"... view more"? Haha, we know the dealer is buying these reviews but apparently they are also writing them. Come on fellas, if you`re gonna fake reviews at least mix in some local residents and a 4 star every now and then!!!

fraud buster / 8/15/2010

Rock Kearney is an asset to your organization

Our sales advisor Rock Kearney was professional, straight forward and extremely pleasant to deal with. He kept in touch and always responded to my e-mails during the process. He is an asset to your organization.

Escondidogurl / 8/10/2010

Very pleased

Exceptionally clean! Very pleased. The vehicle looked like it was brand new.

AugustRush / 8/6/2010