Firestone Complete Auto Care / Austin, Texas

Rating: ★★

Auto Repair & Service, Tire Dealers

Address: 1323 W Ben White Blvd, Austin

Postal code: 78704

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

OUTSTANDING!!!

I am new to Austin and in the market to buy a ""new"" used second car. I don`t know any mechanics to give the car a once over and diagnostic so make sure it is okay to drive. Both Chico and Don took great care of me and saved me thousands of dollars by being thorough, honest, and quick. They are both top notch with customer service and the technicians have been quite thorough. I`m off to see them again tomorro... view morew and I hope this one will be a go for buy!

cabashon / 1/22/2012

This place will try to rip you...

This place will try to rip you off. I have a lifetime alignment with firestone and was told i had to have two parts replaced, so they refused to perform an alignment. Funny thing is both parts had been replaced about two months ago...

wilweatherby / 8/21/2011

Great tires & great service !!! Big Thanks

The head of service was attentive and got me in on time and back out on the road safely. I was especially impressed that the ladies room was clean and neat with even a touch of decorations...what a first !

Danajane / 3/22/2010

Beware Of Total Ripoff!!!!!!!!!

My car was having brake problems and also problems starting so I took it to Firestone for a diagnostics test and brake rotors and pads. They called me a few hours later and said that I had a blown head gasket and with that and brakes it would be $2200 or more plus tax!!! I had no choice but to leave and get a second opinion which I did at Lugnuts at 6212 Manchaca. Well they ran every test they had and called me a... view morend guess what? All my car needed was 2 radiator hoses, coolant adapter, and spark plugs. Firestone was going to steal over $2000 from me and with no regrets. Even if you have some car smarts I would NEVER go to this place. I know what they did was illegal but what do you do besides this and calling 7 on your side!! Thanks for trying to take my x-mas money but not this time..

rob25 / 12/16/2008

Avoid this place

I pulled into this place and asking if they sold batteries. A guy in the parking lot said yes and asked if I was afraid to turn off the engine. I said yes so he said to pull into the area where they were doing the work. I pulled in very tentatively and was getting out of the car when a man started yelling at me to get out. He came over to me and got in my face and was yelling. Not once did he ask me in a polite w... view moreay. We exchanged a lot of words then called the manager who instructed me to pull out because someone was waiting to pull in; an obvious lie. They were both extremely rude, kept telling me it was against company rules and it was obvious the guy who told me to pull in was going to get in trouble. I hope he starts his own business because he was the only person who acted like the customer was more important than ""the rules"". These people don`t deserve my business or yours. I wasn`t getting in front of anyone else.

mlaine / 10/22/2008

Worst service without a doubt

I took my car to get a front end alignment. I called ahead of time got a quote and promptly took my car to firestone. I arrived at around 11:30am and they were only working on other cars. I was told the car should be ready by 2 maybe 1 pm. 2 pm came around and i did not receive a call so i went to pick my car up. I was pleased to see my car was in the same spot i parked it and thought the work had been completed. I w... view moreas informed i was next in line. After 3 hours they had not even touched my car! No apology, just the fact that i was next in line. To make matters worse a car that had arrived 5 minutes before was going into their garage. I propmtly asked for my keys and that was it. What kind of place does this? Never will i go into another firestone in my life. Their service and customer service is horrendous.

Odin22 / 1/19/2008