Performance Automotive & Transmission / Alamo Heights, Texas

Rating: ★★★★

19 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Auto Transmission

Address: 9640 Marbach Rd, Alamo-Heights

Postal code: 78245

Phone: (210) 675-7525

E-mail: performanceautomotiv@satx.rr.com

Auto Transmission, Auto Repair & Service, Automobile Electric Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Parts & Supplies, Automobile Accessories, Auto Oil & Lube

cash, master card, visa, all major credit cards, check, debit

Adams Hill, Far West Side

Mon - Fri 8:00 am - 5:00 pmSat 8:00 am - 12:00 amSun Closed

After having a very good mechanic friend move away, we entered one of our greatest fears. Finding a Mechanic we could trust. I made various phone calls, read numerous reviews and spoke to other friends and could not decide on a mechanic. We`ll unfortunately, THAT day arrived. After deciding to buy The Ultimate Driving Machine (BMW) for its great track record, I think we finally hit the expiration date. Right afte... view morer the extended warranty expired, our vehicle broke down. Fortunately, we were a block away from Performance Auto when it happen. We now had a dilemma...we were at the mercy of a mechanic, with little options. Fast forward a week, after multiple repairs, the car was as good as new. Throughout the whole process, Carl & Kye kept us informed, at ease and offered multiple options in our repairs. Though our final price was high, it was a result of the parts and work that was done. Carl`s prices were fair and competitive. NO WAY did we feel CHEATED. 2 months later, once again about 3 blocks away, our car started acting up. The electrical system started flashing, suddenly we smelled "burnt, rotten eggs" (BLECH!) and smoke started filling the passenger compartment. By some chance, the car once again crawled to Performance Automotive. With a Fire Extinguisher in hand, Mike and Carl braved what awaited them. They opened the trunk and found that our battery had "exploded". Steam, smoke and battery acid everywhere. Mike immediately disconnected the battery. Here we were in dire straights again. 3 days before payday, a mortgage just paid and our daughter`s birthday party in 4 days. We didn`t need this. We braced for the worse. Once again, Carl and Mike kept us well informed, offered several options and quoted a fair price. Luckily, the damage was minimal. I STRONGLY recommend Performance Auto! Carl is our new GO TO GUY! I will be bringing The Ultimate Driving Machine ($$ Pit) back for regular maintenance as well as my VERY reliable Nissan Titan. TL;DR: Great service, fair prices and GREAT GUYS!!

firemedic242 / 5/32/2013

I am a loyal customer of Performance Auto and Trans. I just moved to the SA area from CT. I bought myself a used vehicle from a used car lot. As you know with buying used cars. Problems always seem to arise after a couple months. Well my engine light came on and I wanted to bring it somewhere promptly to make sure I didn`t cause any more damage to whatever was wrong. I have a Honda Prelude Vtec Dohc and it is my baby... view more. My car is more to me than just an object of transportation. I am an enthusiast. So needless to say I didn`t want to bring it anywhere. When I brought it, they did the work fast and were very curtious. Unfortunatly the engine light came back on a couple of days later. I brought it back actually kind of upset because I just layed $500 out to fix the problem and it still existed. When I brought it back they put it back on the computer diagnostic machine free of charge. And as you know one small problem is usually caused by another larger problem. So when you fix one thing you are able to go back and find what was causing the original problem. And that was my case. I thought I was getting ripped off before I had brought it back. But I did bring it and they took the time to explain what was going on with the vehicle. And the next step in fixing my mechanical problem. They showed me the bad parts and explained what their function was. So I was able to understand more about the vehicle, the parts, and the problem. I left there feeling so much better than when I got there, because I understood the problem and was that much more comfortable in Performance Auto and Trans. doing my work. So this is why I give them 5 stars, because I don`t know much about vehicles and they took the time to make sure I understood. There is no greater satisfaction knowing your vehicle is in good hands and you can trust the people to do the job good and at a fair price. PS. Let me also add their rates for work were soooo much better than what the dealership or pep boys tried to offer. So I have found it is better to do buisness with med. sized family owed buisness. Because they give you the customer satisfaction you deserve. Preludeking.....

Preludeking / 3/15/2012

Right now I am giving Performance automotive 4 stars for now. This may go up or down from here on this is what happened to me. My prelude was not leaking oil but eating it. And I kept getting code for an ERG insufficent air flow and I didn`t feel I was getting the gas mileage I should be either. I brought it to them and they replaced the ERG valve to the tune of about $500. Soon after leaving the engine light came ba... view moreck on and I ignored it out of frustration na d knowing it wasn`t a serious problem. But after a couple weeks I checked the oil and it was bone dry. So I put oil in it and brought it back to performance auto not too happy I spent $500 and didn`t fix not one of my problems with my car. They spent a couple hours looking at car free of charge. Told me I need new o2 sensor and rings and seals needed to be replaced in engine. And even took the time to show me why they rings and seals needed to be replaced. With the oil cap off while the car was running exaust was coming up through the manifold and out the oil cap. They said the would change the O2 sensor for just the cost of the part they would not charge me labor. I know it is something easy to change, but it was nice of them to do. I go back today to have them do that. And I will find out about the cost to replace rings and seals in the engine. I hope I don`t get gouged on this, because I already spent my savings on replacing the erg valve on the car.

Preludeking / 3/9/2012

Took my 1975 Chevy C10 Truck in on a saturday after a phone conversation with the establishment inquiring about getting a leaking TH350C automatic sealed (transmission runs and shifts fine). Quoted under $100. Received a phone call from establishment quoting me $600 for work (sounds like a rebuild price). I advised would just like the transmission sealed for the first price quoted. They will call me back after t... view morehey get it back on the lift. Received a call from business and was advised driveshaft was jammed in tranny tailhousing and could not work on vehicle. (I recently swapped out 3 speed manual for the automatic and had no issue putting the driveshaft in). O.k. , no problem, i thought i had done something incorrectly on the swap. Took truck home, pulled in my garage and slid under side to take a look. I had 1 inch and 1/4 of the yoke showing out of the tailhousing (plenty of travel space). Definately not "jammed" into the tailhousing. Removed bolts from u-joint at rearend, slid the driveshaft yoke 1 1/4" into the tranny tailhousing and driveshaft came off easily. Now, if i didnt want to get the $600 rebuild done, and to seal the transmission was going to require a little more time/labor than the $100 quote, couldnt i have been quoted a new price (somewhat higher) instead of being fed such a blantant story? (i use the word "story" as the word "lie" is not nice. If you were not or could not make money off this service, a simple phrase on my initial telephone call could have went like this "My apologies sir, we do not do that type of work, the labor cost would just be to high.

zow_ii / 4/2/2011

Dear Carl,

I wanted to thank you and your staff for my recent sericve experience.

I brought my Volvo S70 in about a month ago to have the struts and air conditioner repaired. The cost was $2,600.00. When I received the car back I noticed the car was jerking when I accelerated. I brought it back in but your guys could not figure out what the problem was. You agreed there was a problem but just couldn... view more`t figure out what it was. I brought the car back four times. You retraced all the steps to make sure it wasn`t something you all had done or left loose. Finally, you traced the problem to a dealer recall part that needed to be repaired.

Here`s why I come to you guy`s instead of the dealer. I took the car to the dealer about the recall. I had a letter that they mailed me several years back about the issue. They first told me the warranty was expired. Then they told me you all broke something so they wouldn`t fix it. Long story short, after much wrangling with their corporate office they agreed to fix the prolblem at no charge since it was a recall and they had been involved in a class action suit. I had to force the issue for them to do the right thing.

That brings me to why I write this letter. I have been a loyal customer for two years and your work has always been good. The one time I thought maybe something was done incorrectly you were patient and kept trying to figure out the problem. You stood by your work, but you also made sure to HELP me.

So, thank you very much for going the extra mile. It`s a rare thing these days and I appreciate you all.

Jeanne Booth
aka: The Red Volvo

PATSATX / 12/10/2009

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