Grayson BMW / Louisville, Tennessee

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 10671 Parkside Dr, Louisville

Postal code: 37922

Phone: (865) 693-4555

I recently purchased a pre-owned Land Rover LR4 from Grayson BMW that I found via Cars.com. The vehicle I was looking for was very specific (color, options) and it just so happened they had ?ˆ?the one?ˆ? I was in search for, yet I was in Austin, TX. I worked with Andrea DeMarco from start to finish on this purchase. She was helpful throughout the process and was able to get all of the information needed on options, ... view morerecent maintenance history, and condition, even though they are not a Land Rover dealer. Further, she helped coordinate a PPI from a 3rd party to inspect the vehicle for me. This was something I initiated as I wanted an independent party to look the car over since I would not be seeing it before purchase. The entire transaction was smooth and painless; she overnighted the paperwork to me with detailed instructions and had the contract executed the day she received my paperwork and check. Lastly, and most importantly, was the patience Andrea and Grayson BMW showed when the transporter I hired from UShip flaked out. I got the run-around for almost 10 days until I finally pulled the plug and found a better transporter. Low and behold, the car sat there for over two weeks before being picked up. They never complained or threatened to charge storage fees. Ultimately, the communication was excellent, the price was very fair, and the overall experience was top notch.

Stbusch / 2/9/2013

It was really a pleasure doing business with the internet department. You all were quick and easy to work with.

clearlyjudy / 4/11/2012

Blake greeted me quickly and respectfully as I entered the dealership for the first time. He was extremely helpful in helping me find what I was looking for which is ultimately buying a new BMW 335i.

inget21 / 3/31/2012

I had a pleasant buying experience. Jim answered all of my questions and there was no pressure to buy even after the test drive. I would expect to buy at this location again next time I am in the market for a new car.

madadam95 / 3/27/2012

Husband said Grant was the best he has ever dealt with, very nice and helpful!

nicholesdp / 3/19/2012

Andrea is the greatest! I have now purchased 2 cars from her. She is easy to work with and does a great job providing you with all the information you need, and then some.

panikatdadisko / 3/16/2012

Stephen made us feel very comfortable while buying our first car from these guys. I love our car and would absolutely recommend this dealer to anyone.

PublicPride / 3/14/2012

Andrea made this car purchase easy and quick. The service I received was great, and she was very personable. I will absolutely be back.

linkertiffany98 / 2/9/2012

My experience with Mini of Knoxville was just great. They were a pleasure to deal with, and was actually fun! They gave me a great deal on a used Mini Coop and I really look forward to dealing with these guys again in the future

jessiejonker / 2/9/2012

I would absolutely work with Scott again. He was very knowledgeable and helpful. I never once felt pressured and was given all the information I needed and then some. I also appreciate how he gave my husband and I time periodically to talk without him.

staceylemper / 1/32/2012

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