Polly Service Center / Joelton, Tennessee

Rating: ★★★

Auto Repair & Service, Auto Oil & Lube, Truck Service & Repair

Address: 3200 Belmont Blvd, Joelton

Postal code: 37212

Phone: (615) 297-4901

Auto Repair & Service, Auto Oil & Lube, Truck Service & Repair, Brake Repair, Automotive Tune Up Service

Auto Repair, Auto Parts, Car Parts, Car Repair, Truck Parts, Truck Repair, Auto Oil Change, Auto Inspection

Mon - Fri 7:00 am - 7:00 pmSat 7:00 am - 2:00 pmSun Closed

ACDelco

The people here have to be the rudest I have EVER come into contact with...I saw one man yell at a senior citizen and had her crying because she did not park in the right place...I went inside only to find some woman who didn`t want to hear what was wrong with my car and would have a mechanic call if there was anything they found. Of course, they always find something and its 5 times more than what they tell you on t... view morehe phone when you go to pick up your car. When they did call to tell me my car was ready...I told her I might be a few minutes late...Her advice was to hurry up they didn`t get paid to wait around for people nor did they have the space to store my car. AWFUL SERVICE.....I wouldn`t have even given this place 1 star, but had to to review it.....so disrespectful to all.....others have had the same experience and refuse to go back. Do yourself and your family a favor and find someone that will at least treat you and others with some respect.

kit pushkins / 3/3/2012

My wife, daughter and I have been taking our cars to Kenny Polly and his late father since 1980. They have kept them running -safely- up to the minute we`re ready to trade- probably 18 different autos! When we`re looking to buy another used car, we take it to Polly to check it out. Daughter`s Jeep is more than 200,000 miles old - thank`s to Polly`s. When it`s a job they don`t or can`t do, Polly`s referrals are spot o... view moren. We have referred dozens of friends (many teachers) and they all have voted ""Thumbs Up.""

apd21 / 9/20/2011

I had a terrible experience here. I took my car in, paid $700 and was given back a vehicle with the exact same problems it went in with. I took it back to Polly`s and was told there was nothing wrong with it other than age, but that there was no refund for the original service--why was this even done if the issue was ""age?"" Despite being told that my car that shook and revved when in neutral was ""normal,"" I took... view more it to the dealer, and had it fixed in a day for only $350 (it was a motor mount issue, which Polly`s told me would cost $500-$800 to have done and was ""not necessary""--yet this service from the dealer completely fixed all issues I was experiencing). I don`t plan on straying from the dealer again, and I will certainly never take a vehicle back to Polly`s. I wasted $700, a good four days without a car and a lot of frustration.

AllieE / 8/25/2011

If you don`t mind car service that cost more, takes longer, and is makes the customer feel like a nuance then Polly`s Shell is a great fit for you! I have taken a number of vehicles to Polly`s over a period of about 5 years. For some reason I keep going back, but after this last $100 oil change I am done. The service representative is rude and coarse and generally hates her job from what I can tell. I can und... view moreerstand that and look past it. They tend to be a more expensive than other places, but do decent work. We have had thermostats on two cars replaced there and didn`t have any problems. However, we had break pads and rotors replaced there and they squeaked as we pulled out of the parking lot and didn`t never stopped. (minor issue, if guess). Yesterday I went in for an oil change and asked for an estimate on replacing the power lock actuator on one of the doors. I received a call with the $350 quote and decided to wait on the repair. I was shocked when I picked up my vehicle to have a $100 bill for an oil change. Apparently estimates for doing a job cost an hour of labor (and I got a deal of 1/2 an hour).

JoshBogen / 8/4/2011

Unprofessional and rude. I recently dropped off my vehicle at Polly`s Shell. The second that I walked in I had the privileged of hearing the woman behind the counter (probably Polly) bicker with the mechanics on staff. Not only were the repairs almost a thousand dollars, but they had my vehicle for almost 4 days because they ordered the wrong parts. In my business, if I had caused a customer extreme inconvenience, I ... view morewould at least have the courtesy to give them a discount. Nope. I still had to pay almost a thousand dollars. Never again.

troyface / 12/8/2010

I have lived near Polly`s for 3 years and have been taking my cars there ever since. They have always been honest and done good work. However, things seemed to have changed over the last year. I recently made an appointment for an oil change (yes, I considered it worth taking to Polly`s even if I had to make an appointment)... I arrived 10 minutes prior to my appointment time since the man who scheduled it was kin... view mored of rude and told me not to be a minute late.... I walked home and 4 hours later they still had not gotten to my car! ...I picked it up and took it to Valvoline... where everyone was nice and it only took 15 minutes! Polly`s made no apologies for the poor service nor did they seem to care that I just got my key and left. They have lost my business for good!

12southgal / 12/31/2009

I worked for Polly`s 20 years ago when I moved to Nashville. I will tell you that the name Polly means honesty and excellent service. Kenny (Owner) not only taught me mechanical skills but also the importance of honesty. I was taught to diagnose not to just put parts on a car that arent needed till its fixed. This is a service center that is up on the new technoligy but still has old schools values on honesty, and in... view moretegrity to its customers.

lankeeyankee1 / 12/3/2009

I`ve always had good luck with Polly`s service. We used to use them for my old work and I`ve been taking my car there for the random fixes that a 1998 truck needs. They are always very fast and reasonably priced. Only downer (and not a full 5 stars) is if you leave your car for any length of time, it may smell like smoke when you pick it up. Kind of a bummer but other than that they take great care of you!

Chewieez / 7/28/2009

I was recommended to Polly Shell from a few different sources. The staff is always friendly and usually very quick in getting the job done. They do get quite busy, but work hard to get my car completed as early as possible. I recommend getting there early in the morning so your car is done much sooner :)

New2Nashville08 / 1/7/2009

Polly`s is a family run business and they have been in business a long time. The men who own it now learned from their Father. They are loyal to their customers, honest and NEVER fail to help when you need them. They have always repaired our cars in a professional manner. They are especially courteous and kind. They NEVER fail to do the right thing by their customers and anyone who has written these reviews must... view more expect something that is not humanly possible as I have never known the ""Polly bosy"" to be anything other than polite and kind to everyone who comes in their business. They appreciate their business and do all that they can to help one when in trouble with a car. They keep old cars running because they know some people cannot afford new ones. They never fail to offer some solution that is affordable to a problem. Thank God for the Pollys. They are not across from a church for nothing. Nancy Russell

nancyrussell / 11/25/2008

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