Autoglass of America / Concord, Tennessee

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Windshield Repair

Address: 411 Lovell Rd, Concord

Postal code: 37934

Phone: (865) 675-3408

We Want Your Business!

Bring Your Car In, We Will Inspect It & Price What You Need - We want your business. Installed By Trained Experts!

Categories:

Windshield Repair, Glass-Auto, Plate, Window, Etc, Glass-Automobile, Plate, Window, Etc-Manufacturers, Furniture Stores, Automobile Parts & Supplies, Auto Body Parts, Mirrors, Auto Repair & Service

Payment:

master card, visa

Services/Product offered:

Auto Glass
Estimates
Rock Chip Repair

Open hours:

Mon - Fri 8:00 am - 5:00 pm

Reviews:

On March 8, 2013, my wife drove my Hyundai Sonata to Autoglass of America Knoxville and had a small rock chip in the middle of the windshield repaired at 10:45am. She did not witness the repair because the car was pulled into their garage area. After the windshield was repaired, pulled out into the parking lot and the service was paid, she approached the car toward the driver door and examined the windshield from o... view moreutside and then inside the car and witnessed a standard repair. She then went to work and drove home at 5pm. At 6:30pm, I exited my house to review the windshield repair approaching from the passenger side. While still several feet away from the car, I immediately noticed an area of several scratches at the top of the hood near the windshield covering an area of approximately 4 x 8 inches. These scratches were not on the car Thursday night and my car is kept in a secure garage. This was Friday evening, so I called Autoglass first thing Monday morning to explain the facts. I spoke to John the manager and he continued to interrupt my explanation, became very emotional and denied they could have done anything to my car. On my fourth attempt to explain the facts he finally let me finish and asked me to bring the car in and we agreed on March 13 at 8:30am. I arrived on time and he met me at my car as I exited it. He immediately saw the scratches and began denying they could have done it. This time was almost a repeat of the phone call. He became very emotional and wouldn`t let me finish my explanation of the facts. After asking him several times to let me finish, on my fifth attempt he let me explain the facts again. He agreed the irregular (going several different directions) scratches near the windshield were probably caused by a person instead of weather or road debris. However, he refused to accept any responsibility and stated the scratches must have been on the hood prior to them working on it. He again stated they didn`t do it, but he was sorry it happened.

JustSayNo2 / 3/15/2013

The rearview mirror came un-gl...

The rearview mirror came un-glued from the windshield of my Toyota Highlander on a really hot day last weekend. I waited 3 hours at Toyota of Knoxville one afternoon this week - they finally came out at 6:15PM and said they just can`t get it re-attached. I went to AutoGlass on Lovell Rd the next morning on the way to work ... very very friendly and professional staff, and a comfortable waiting area ... 5 minutes an... view mored the job was done, and no charge!! I wish I had reason to shop there more often.

neil.quigley.54 / 6/31/2012

Outstanding Service and Workmanship

Auto Glass of America was spoken very highly of by the local Mercedes Dealership. They referred me to them and the experience was fantastic. I simply told them what I needed, dropped my car off and thay gave me a ride to work. They did an exceptional job and I give them 5 stars.

shollow1 / 1/12/2008